Motorola MC9094-KUCHJERA6WR User Guide - Page 202

7 - 2 MC909X User Guide Troubleshooting Mobile Computer Table 7-1 Troubleshooting the Mobile Computer Problem Cause Solution Mobile computer does Lithium-ion battery Charge or replace the lithium-ion battery in the mobile not turn on. not charged. computer. Lithium-ion battery not installed properly. Ensure battery is installed properly. See Installing and Removing the Main Battery on page 1-6. System crash. Perform a warm boot. If the mobile computer still does not turn on, perform a cold boot. See Resetting the Mobile Computer on page 2-53. Rechargeable Battery failed. lithium-ion battery did not charge. Replace battery. If the mobile computer still does not operate, try a warm boot, then a cold boot. See Resetting the Mobile Computer on page 2-53. Mobile computer removed from cradle while battery was charging. Insert mobile computer in cradle and begin charging. The lithium-ion battery requires less than four hours to recharge fully. Cannot see Mobile computer characters on display. not powered on. Press the Power button. During data communication, no data was transmitted, or transmitted data was incomplete. Mobile computer removed from cradle or unplugged from host computer during communication. Replace the mobile computer in the cradle, or reattach the Synchronization cable and re-transmit. Incorrect cable configuration. See the System Administrator. Communication software was incorrectly installed or configured. Perform setup. Refer to the MC909X Integrator Guide for details. Ensure that Microsoft ActiveSync 4.1 or greater is installed on the host computer. No sound is audible. Volume setting is low or turned off. Adjust volume.