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Troubleshooting the Single Slot Serial/USB Cradle, MC909X Integrator Guide.

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7 - 10 MC909X User Guide Single Slot Serial/USB Cradle Table 7-6 Troubleshooting the Single Slot Serial/USB Cradle Symptom Possible Cause Solution LEDs do not light when mobile computer or spare battery is inserted. Cradle is not receiving power. Mobile computer is not seated firmly in the cradle. Ensure the power cable is connected securely to both the cradle and to AC power. Remove and re-insert the mobile computer into the cradle, ensuring it is firmly seated. Spare battery is not seated firmly in the cradle. Remove and re-insert the spare battery into the charging slot, ensuring it is firmly seated. Mobile computer battery is not charging. Mobile computer was removed from cradle or cradle was unplugged from AC power too soon. Ensure cradle is receiving power. Ensure mobile computer is seated correctly. Confirm main battery is charging. If a mobile computer battery is fully depleted, it can take up to four hours to fully recharge a battery (if the mobile computer is off and longer if the mobile computer is operating). For Windows Mobile 5.0 devices, view battery status by tapping Start > Settings > System tab > Power icon. For Windows CE 5.0 devices, view battery status by tapping Start > Settings > Control Panel > Power icon. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. The mobile computer is not fully seated in the cradle. Remove and re-insert the mobile computer into the cradle, ensuring it is firmly seated. Spare battery is Battery not fully seated Remove and re-insert the spare battery into the cradle, ensuring it not charging. in charging slot. is firmly seated. Battery inserted incorrectly. Ensure the contacts are facing down and toward the back of the cradle. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. During data communications, no data was transmitted, or transmitted data was incomplete. Mobile computer removed from cradle during communications. Incorrect cable configuration. Replace mobile computer in cradle and retransmit. See the System Administrator. Communications software is not installed or configured properly. Perform setup as described in the MC909X Integrator Guide. Ensure that Microsoft ActiveSync 4.1 or greater is installed on the host computer.

Section	Page
MC909X Mobile Computer	1
Patents	4
Revision History	5
Table of Contents	7
About This Guide	15
Introduction	15
Documentation Set	15
Configurations	16
Software Versions	16
Chapter Descriptions	19
Notational Conventions	20
Related Documents and Software	20
Service Information	21
Getting Started	23
Introduction	23
Unpacking the Mobile Computer	26
Accessories	26
Getting Started	27
Installing and Removing the Main Battery	28
Installing the Main Battery	28
Charging the Battery	28
Charging the Main Battery and Memory Backup Battery	28
Charging Spare Batteries	30
Removing the Main Battery	30
Starting the Mobile Computer	31
Calibrating the Screen	32
Checking Battery Status	32
SIM Card	33
Stylus	35
MC9090-G Strap	36
MC909X-K Strap	37
MC909X-S Strap	39
Battery Management	40
Battery Saving Tips	40
Changing the Power Settings	40
Changing the Display Backlight Settings	40
Changing the Keypad Backlight Settings	41
Turning Off the Radios	41
On Devices with Mobile 5.0 AKU 1.0	41
Turning Off the WLAN Radio	41
Bluetooth and WWAN Radios	41
On Devices with Mobile 5.0 AKU 2.2 and higher	42
On Device with CE 5.0 (OEM Version 01.15 and lower)	43
WLAN Radio	43
Bluetooth Radio	43
On Device with CE 5.0 (OEM Version 01.16 and higher)	44
WLAN Radio	44
Bluetooth Radio	44
Operating the MC909X	45
Introduction	45
Status Icons (Windows CE 5.0)	45
Status Icons (Windows Mobile 5.0)	47
Status Bar	47
Command Bar	48
Speaker Icon	49
Battery Icon	50
Connectivity Icon	50
Time Icon	51
Instant Message Icon	51
E-Mail Icon	52
Multiple Notification Icon	52
Locking the Mobile Computer (Windows Mobile 5.0 Only)	52
LED Indicators	53
Keypads	54
28-Key Keypad for MC909X-G/K	55
28-Key Keypad for MC909X-S	56
33-Key Numeric/Function Keypad for MC909X-K	60
38-Key Numeric/Function Keypad for MC909X-S	64
38-Key Alpha/Shifted Numeric Keypad for MC909X-S	68
43-Key Keypad for MC909X-G/K	71
53-Key Keypad for MC909X-G/K	75
3270 Emulator Keypad for MC909X-G/K	79
5250 Emulator Keypad for MC909X-G/K	83
VT Emulator Keypad	87
Keypad Special Functions	91
Entering Data	92
Using the Power Button	92
Using a Wired Headset	93
Using a Bluetooth Headset	94
Data Capture	94
Laser Scanning	94
Imaging	94
Scanning Considerations	95
Scanning Bar Codes	96
Scan LED Indicator	97
Resetting the Mobile Computer	97
Windows CE 5.0 Devices	97
Performing a Warm Boot	98
Performing a Cold Boot	98
Windows Mobile 5.0 Devices	98
Performing a Warm Boot	98
Performing a Cold Boot	98
Waking the Mobile Computer	99
Using Bluetooth	101
Introduction	101
Adaptive Frequency Hopping	101
Security	102
Turning the Bluetooth Radio Mode On and Off	102
Disabling Bluetooth	102
Enabling Bluetooth	103
Bluetooth Power States	103
Cold Boot	103
Warm Boot	103
Suspend	104
Resume	104
Bluetooth Profiles	104
Modes	105
Wizard Mode	105
Explorer Mode	107
Discovering Bluetooth Device(s)	108
Bonding with Discovered Device(s)	110
Renaming a Bonded Device	111
Deleting a Bonded Device	112
Accepting a Bond	112
Discovering Services	113
File Transfer Services	114
Create New File or Folder	115
Delete File	115
Get File	115
Put File	116
Connect to Internet Using Access Point	116
Dial-Up Networking Services	116
Add a Dial-up Entry	118
OBEX Object Push Services	119
Send a Picture	119
Headset Services	121
Serial Port Services	121
Personal Area Network Services	122
Bluetooth Settings	122
Device Info Tab	122
Services Tab	123
Dial-Up Networking Service	124
File Transfer Service	125
OBEX Object Push Service	125
Personal Area Networking Service	126
Serial Port Service	126
Headset Service	127
Security Tab	128
Discovery Tab	128
Virtual COM Port Tab	129
Miscellaneous Tab	130
Using MC9094 Phone	131
Introduction	131
Accessing the Phone Keypad	131
Making a Call Using the Keypad	132
Answering a Call	132
Audio Modes	133
Incoming Call Features	133
Muting a Call	134
Taking Notes	134
Using Speed Dial	135
Adding a Speed Dial Entry	135
Editing a Speed Dial Entry	138
Deleting a Speed Dial Entry	139
Making a Speed Dial Call	140
Using Call History	140
Managing Call History	141
Changing the Call History View	141
Resetting the Recent Calls Counter	142
Deleting Call History Items by Call Date	142
Deleting All Call History Items	143
Viewing Call Status	144
Using the Call History Menu	144
Using Contacts	145
Swapping Calls	146
Conference Calling	146
Text Messaging	148
Sending a Message	148
Establishing a Data Connection	149
Ending an GPRS Data Connection	150
Using the MC9097 Phone	153
Introduction	153
Getting Started	153
Activating Service	153
Phone Properties Page	153
Finding Your Phone Number and Walkie-Talkie Number	153
Accessing the Phone Keypad	155
Turning the Phone On and Off	155
With AKU 1.1 (Flight Mode)	155
With AKU 2.2 and Higher	157
Using the Speakerphone and a Headset	158
Adjusting Audio Volume	158
Making a Phone Call	159
Using the Phone Keypad	159
Making Calls from Contacts	159
Making Calls from Recent Call List	160
Receiving Phone Calls	161
Walkie-Talkie Calls	162
Optimum Walkie-Talkie Usage	162
Sending Call Alerts	163
Making Walkie-Talkie Calls	164
Making Walkie-Talkie Calls from Contacts	164
Receiving Call Alerts	165
Receiving Walkie-Talkie Calls	166
Establishing a Data Packet Connection	167
Phone Options	168
Creating Notes	168
Muting a Call	170
Putting Calls on Hold	170
Using Speed Dial	170
Add a Speed Dial Entry	171
Create a New Speed Dial Entry	172
Edit a Speed Dial Entry	172
Delete a Speed Dial Entry	173
Viewing Missed Calls	173
Viewing Call History	174
View Call History by Call Type	174
Viewing Call Status	175
Deleting Calls	175
Deleting Calls Based on Length of Time	176
Deleting individual Calls	177
Using Call Timers	177
Accessories	179
Introduction	179
Keypads	179
Cradles	179
Snap-on Modules	179
Keypads	180
Replacing the Keypad	180
Multi Media Card (MMC) / Secure Device (SD) Card	181
Single Slot Serial/USB Cradle	183
Battery Charging Indicators	184
Four Slot Ethernet Cradle	185
Battery Charging Indicators	186
Four Slot Charge Only Cradle	187
Battery Charging Indicators	187
Four Slot Spare Battery Charger	188
Spare Battery Charging with the Four Slot Spare Battery Charger	188
Battery Charging Indicators	188
Magnetic Stripe Reader	189
Attaching and Removing	190
Setup	191
Battery Charging Indicators	191
Serial/USB Connection	192
Using the MSR	192
Cable Adapter Module	193
Attaching and Removing	194
Setup	194
Battery Charging Indicators	195
Serial/USB Connection	195
Universal Battery Charger (UBC) Adapter	196
Inserting and Removing a Battery	196
Battery Charging Indicators	196
Modem Module	197
Setup	198
Connecting to the Mobile Computer	198
Using the Correct Telephone Line Type	198
Connecting to the Single Slot Serial/USB Cradle	199
Maintenance & Troubleshooting	201
Introduction	201
Maintaining the Mobile Computer	201
Troubleshooting	202
Mobile Computer	202
Bluetooth Connection	205
Four Slot Charge Only Cradle	206
Four Slot Ethernet Cradle	207
Single Slot Serial/USB Cradle	210
Cable Adapter Module	211
Magnetic Stripe Reader	211
Modem Module	213
Specifications	215
Technical Specifications	215
Mobile Computer	215
Modem Module	220
Mobile Computer Pin-Outs	221
Accessory CAM and MSR Pin-Outs	222
Keypad Special Keys	223
Introduction	223
Keypads	223
Regulatory	227
Introduction	227
Accessory Power Supply Regulatory Compliance	227
Glossary	229
Index	243

Match case Limit results 1 per page

7 - 10

MC909X User Guide

Single Slot Serial/USB Cradle

Table 7-6

Troubleshooting the Single Slot Serial/USB Cradle

Symptom

Possible Cause

Solution

LEDs do not light

when mobile

computer or

spare battery is

inserted.

Cradle is not receiving

power.

Ensure the power cable is connected securely to both the cradle

and to AC power.

Mobile computer is not

seated firmly in the

cradle.

Remove and re-insert the mobile computer into the cradle,

ensuring it is firmly seated.

Spare battery is not

seated firmly in the

cradle.

Remove and re-insert the spare battery into the charging slot,

ensuring it is firmly seated.

Mobile computer

battery is not

charging.

Mobile computer was

removed from cradle or

cradle was unplugged

from AC power too

soon.

Ensure cradle is receiving power. Ensure mobile computer is

seated correctly. Confirm main battery is charging. If a mobile

computer battery is fully depleted, it can take up to four hours to

fully recharge a battery (if the mobile computer is off and longer if

the mobile computer is operating).

For Windows Mobile 5.0 devices, view battery status by tapping

Start

Settings

System

tab >

Power

icon.

For Windows CE 5.0 devices, view battery status by tapping

Start

Settings

Control Panel

Power

icon.

Battery is faulty.

Verify that other batteries charge properly. If so, replace the faulty

battery.

The mobile computer

is not fully seated in

the cradle.

Remove and re-insert the mobile computer into the cradle,

ensuring it is firmly seated.

Spare battery is

not charging.

Battery not fully seated

in charging slot.

Remove and re-insert the spare battery into the cradle, ensuring it

is firmly seated.

Battery inserted

incorrectly.

Ensure the contacts are facing down and toward the back of the

cradle.

Battery is faulty.

Verify that other batteries charge properly. If so, replace the faulty

battery.

During data

communications,

no data was

transmitted, or

transmitted data

was incomplete.

Mobile computer

removed from cradle

during

communications.

Replace mobile computer in cradle and retransmit.

Incorrect cable

configuration.

See the System Administrator.

Communications

software is not

installed or configured

properly.

Perform setup as described in the

MC909X Integrator Guide.

Ensure that Microsoft ActiveSync 4.1 or greater is installed on the

host computer.