Motorola MC9094-KUCHJERA6WR User Guide - Page 211
Cable Adapter Module, Magnetic Stripe Reader, Troubleshooting The Cable Adapter Module
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Maintenance & Troubleshooting 7 - 11 Cable Adapter Module Table 7-7 Troubleshooting The Cable Adapter Module Symptom Possible Cause Solution Mobile computer battery is not charging. Mobile computer was removed from CAM or CAM was unplugged from AC power too soon. Ensure CAM is receiving power. Ensure mobile computer is attached correctly. Confirm main battery is charging. If a mobile computer battery is fully depleted, it can take up to four hours to fully recharge a battery (if the mobile computer is off and longer if the mobile computer is operating). For Windows Mobile 5.0 devices, view battery status by tapping Start > Settings > System tab > Power icon. For Windows CE 5.0 devices, view battery status by tapping Start > Settings > Control Panel > Power icon. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. The mobile computer is Detach and re-attach the CAM to the mobile computer, ensuring not fully attached to the it is firmly connected. CAM. During data communications, no data was transmitted, or transmitted data was incomplete. Mobile computer detached from CAM during communications. Incorrect cable configuration. Re-attach mobile computer to CAM and retransmit. See the System Administrator. Communications software is not installed or configured properly. Perform setup as described in the MC909X Integrator Guide. Ensure that Microsoft ActiveSync 4.1 or greater is installed on the host computer. Magnetic Stripe Reader Table 7-8 Troubleshooting the Magnetic Stripe Reader Symptom Possible Cause Solution MSR cannot read card. Mobile computer detached from MSR during card swipe. Re-attach mobile computer to MSR and reswipe the card. Faulty magnetic stripe on See the System Administrator. card. MSR application is not installed or configured properly. Ensure the MSR application is installed on the mobile computer. Ensure the MSR application is configured correctly.