Motorola MC9094-KUCHJERA6WR User Guide - Page 212

7 - 12 MC909X User Guide Table 7-8 Troubleshooting the Magnetic Stripe Reader (Continued) Symptom Possible Cause Solution Mobile computer battery is not charging. Mobile computer was removed from MSR or MSR was unplugged from AC power too soon. Ensure MSR is receiving power. Ensure mobile computer is attached correctly. Confirm main battery is charging. If a mobile computer battery is fully depleted, it can take up to four hours to fully recharge a battery (if the mobile computer is off and longer if the mobile computer is operating). For Windows Mobile 5.0 devices, view battery status by tapping Start > Settings > System tab > Power icon. For Windows CE 5.0 devices, view battery status by tapping Start > Settings > Control Panel > Power icon. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery. The mobile computer is not fully attached to the MSR. Detach and re-attach the MSR to the mobile computer, ensuring it is firmly connected. During data communications, no data was transmitted, or transmitted data was incomplete. Mobile computer detached from MSR during communications. Incorrect cable configuration. Communications software is not installed or configured properly. Reattach mobile computer to MSR and retransmit. See the System Administrator. Perform setup as described in the MC909X Integrator Guide.