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NEC NEC-80573 User Guide - Page 40

Attendant Position, Auto Redial, Feature Quick Steps - problem

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Section 3: Features Attendant Position Availability: All versions. The attendant is the system's call processing focal point. The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details): G Attendant Call Queuing (page 29) Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone. G Barge In (Intrusion) (page 33) The attendant can break into another extension user's established call. This option is enabled in the attendant's Class of Service (COS 1). G Direct Trunk Access (page 55) Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This option is enabled in the attendant's Class of Service (COS 1). G Forced Trunk Disconnect (page 64) In an emergency, the attendant can release (disconnect) another user's active trunk call. This option is enabled in the attendant's Class of Service (COS 1). G Night Service / Night Ring (page 80) An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant's Class of Service (COS 1). G Removing Trunks and Extensions From Service (page 93) The attendant can remove problem trunks from service -then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Trunk Access enabled in their Class of Service (COS 1). G Trunk (Line) Queuing / Trunk Callback (page 116) The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant's Class of Service (COS 1). The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a 24-Button or 110-Button Direct Station Selection (DSS) Console helpful when processing calls. Feature Quick Steps To call the attendant: 1. Press ICM + Dial 0 (or 01-04 if the system has multiple attendants). Auto Redial Instead of redialing, have Auto Redial periodically retry a busy outside number. Availability: All versions. Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn't have to retry the number, hoping it will go through. 30 N Section 3: Features DS1000/2000 Product Description

Section	Page
Table of Contents	3
Section 1: Basics	11
Introducing DS1000/2000 — The STANDARD for COMMUNICATIONS	11
All new system architecture . . .	11
Integrated Voice Mail Helps Increase Productivity and Savings	12
A family of telephones that sets the new standard in office communications	12
DS1000/2000 Feature Overview	12
Calling a Co-Worker	12
Outside Calls	12
Handling and Rerouting Your Calls	12
When Your Call Can’t Go Through	13
Placing Calls Quickly	13
When You Work in Groups	13
Have a Telephone Meeting	13
Customizing Your Telephone’s Operation	13
Managing The System	13
Other Powerful System Options	13
Section 2: Components	15
The Telephones	15
34-Button Super Display Telephone (P/N 80673)	15
34-Button Display Telephone (P/N 80663)	16
22-Button Display Telephone (P/N 80573)	16
22-Button Telephone (P/N 80570)	16
Other Station Equipment	17
110-Button (P/N 80555) and 24-Button (P/N 80556) DSS Consoles	17
2-OPX Module (P/N 92177A)	17
Analog Door Box (P/N 92245)	18
Wall Mount Kit (P/N 80579)	18
REJ Recording Jack Module (P/N 80175)	18
Labelmaker	18
DS2000 Common Equipment	19
4-Slot Cabinet (P/N 80000)	19
8-Slot Cabinet (P/N 80001)	19
Power Supply (P/Ns 80005B and 80005C)	20
PC Card with Software (P/N 80052-V..**)	20
Blank PC Card (P/N 85880)	20
DS2000 PCBs	20
Expanded Memory CPU Central Processing Unit PCB (P/N 80025B)	20
16DSTU Digital Station PCB (P/N 80021A)	21
8ASTU 8 Port Analog Station PCB (P/N 80041B)	21
4ASTU 4 Port Analog Station PCB (P/N 80040B)	22
8ATRU 8 Port Analog Trunk PCB (P/N 80011B)	22
4ATRU 4 Port Analog Trunk PCB (P/N 80010B)	22
T1 Trunk PCB (P/N 80061)	23
DS1000 Common Equipment	23
DS1000 Cabinet (P/N 80200A)	23
DS1000 Expansion Board (P/N 80221)	24
IntraMail	25
IntraMail Voice Mail with Automated Attendant (P/Ns 80044 and 80088)	25
UltraMail	26
UltraMail and UltraMail 2000	26
Miscellaneous and Optional Equipment	27
DS1000/2000 Update Utility (P/N 80250A-V..**)	27
DS1000/2000 PC Program (System Administrator) (P/N 80053)	27
DS2000 Adaptor Box (P/N 80890)	28
RJ61X 8-Conductor Cable (P/N 80891)	28
DB9 Female to Mod-8 Adaptor (P/N 85980)	30
DB25 Male to Mod-8 Adaptor (P/N 85981)	31
DS2000 Installation Cable (P/N 80892)	31
Replacement Parts	31
DS2000 System Configuration	32
DS2000 Default Configuration	32
DS2000 Configuration Guidelines	32
DS2000 Load Factor Calculations	32
DS1000 System Configuration	34
DS1000 Default Hardware Configuration	34
DS1000 Load Factor Calculations	34
Default Feature Configuration	35
Section 3: Features	37
Account Codes	37
Optional (Unforced) Account Codes	37
Forced Account Codes	37
Verified Account Codes	38
Using Account Codes and Speed Dial	38
Using Account Codes with Last Number Redial and Save	38
Account Codes and Emergency Calls	38
DSS Console Account Code Key	38
Alphanumeric Display	39
Attendant Call Queuing	39
Operator Call Key	39
Attendant Position	40
Auto Redial	40
Automatic Handsfree	41
Automatic Slot Configuration	42
Background Music	42
Barge In (Intrusion)	43
Battery Backup	43
Call Coverage Keys	44
Call Forwarding	45
Call Forwarding Chaining	45
Call Forwarding Cancel	45
Call Forwarding Key	45
Call Forwarding Off Premise	46
Call Timer	47
Call Waiting / Camp-On	48
Callback	48
Caller ID	49
Single and Multiple Message Format Compatibility	49
Caller ID Logging	49
Caller ID on the SMDR Report	49
Caller ID Integration with Voice Mail	50
Second Call Caller ID (Extension Level Call Waiting Caller ID)	50
Third Party Caller ID Check	50
Caller ID Display Separator	50
Caller ID Alert Lamp	50
Caller ID Notes	50
Central Office Calls, Answering	51
Answering Priority	51
Overflow	51
Central Office Calls, Placing	52
Check Key	53
Class of Service	53
Conference	58
Delayed Ringing	58
Dial Number Preview	59
Dial Tone Detection	59
Direct Inward Dialing	60
Direct Inward Line	61
Overflow for Direct Inward Lines	61
Direct Station Selection (DSS)	62
Direct Station Selection (DSS) Console	62
Direct Trunk Access	65
Directed Call Pickup	65
Directory Dialing	66
Distinctive Ringing	66
Do Not Disturb	67
Do Not Disturb BLF for Hotline and Call Coverage Keys	68
Do Not Disturb Override	69
Door Box	69
Door Box Call Coverage	70
Expanded Database	70
Extended Ringing	70
Extension Hunting	71
Circular Hunting	71
Terminal Hunting	71
Uniform Call Distribution (UCD) Hunting	72
Extension Locking	73
Flash	73
Flash for Single Line Extensions	73
Flexible Numbering Plan	74
Forced Trunk Disconnect	74
Group Call Pickup	75
Group Listen	75
Group Ring	76
Overflow for Group Ring Calls	76
Handsfree and Handsfree Answerback	77
Handsfree	77
Handsfree Answerback and Forced Intercom Ringing	77
Headset Compatibility	78
Headset Key	79
Off-Hook Signaling and Headsets	79
Hold	79
System (Regular) Hold	80
Exclusive Hold	80
Automatic Hold	80
Intercom Hold	80
Distinctive Flash Rate on Recall	80
Hotline	81
Interactive Soft Keys	81
Intercom	82
Handsfree Answerback and Forced Intercom Ringing	82
Key Ring	82
Overflow for Key Ring Calls	83
Last Number Redial	83
Enhanced Last Number Redial	83
Line Keys	84
Answering Priority	85
Loop Keys	85
Switched Loop Keys	85
Fixed Loop Keys	85
Answering Priority	86
Meet-Me Conference	86
Message Waiting	87
Microphone Mute	88
Handsfree Reply Soft Key	88
Modem Cut-Through	88
Monitor / Silent Monitor	89
Multiple Directory Numbers	89
Music On Hold	89
Names for Extensions and Trunks	90
Night Service / Night Ring	90
Off-Hook Signaling	91
Off-Hook Signaling for Trunk Calls	91
Off-Hook Signaling for Intercom Calls	92
Off-Premise Extensions / On-Premise SLT Extensions	92
Ringing For Incoming Calls	92
One-Touch Keys	93
Paging	93
Internal Paging	93
External Paging	93
Page Relay Support	94
Trunk Ringing Over External Page	94
Intercom Ring Over External Page	94
Door Chime Over External Page	94
Background Music Over External Page	94
Park	95
Distinctive Flash Rate on Park Recall	95
Enhanced Personal Park Orbit Recall Display	95
Enhanced System Park Orbit Recall Display	96
PBX/Centrex Compatibility	96
PBX/Centrex Access Codes	96
Prime Line Preference	97
Idle Prime Line	97
Intercom Prime Line	97
Prime Line vs. Ringing Line Preference	97
Privacy	98
Privacy Release Groups	98
Private Line	99
Programmable Function Keys	99
Pulse to Tone Conversion	102
Removing Trunks and Extensions From Service	103
Reverse Voice Over	103
Ring Groups	104
Ringdown Extension	104
Ringing Line Preference	105
Prime Line vs. Ringing Line Preference	106
Save Number Dialed	106
Selectable Display Messaging	107
Silent Monitor	108
Single Line Telephones	108
Soft Keys	108
Speed Dial	109
System Speed Dial	109
Personal Speed Dial	109
Unique Speed Dial Entries	109
Storing Trunk Routing in a Speed Dial Bin	109
Centrex Compatibility	109
Split (Alternate)	111
Station Message Detail Recording	111
System Programming Backup and Restore	112
DS2000 PC Cards	112
Data Base Compatibility	112
DS1000 Database Transfer Utility	112
System Programming Password Protection	113
System Timers	113
System Timers, Stations	115
System Timers, Trunks	118
T1 Trunking	121
ANI/DNIS Support	121
Tandem Trunking / Unsupervised Conference	122
Tie Lines	123
Time and Date	123
Toll Restriction	123
Transfer	124
Distinctive Flash Rate on Transfer Recall	125
Enhanced Recall Display	125
Handsfree Transfer	125
Trunk Group Routing	125
Trunk (Line) Queuing / Trunk Callback	126
Trunk Queuing	126
Trunk Callback	126
Trunk Queuing Priority	126
Trunk Groups	127
Trunk Timers	127
User Programmable Features	127
Voice Mail	128
Call Forwarding to Voice Mail	128
Leaving a Message	128
Transferring to Voice Mail	129
Conversation Record	129
Personal Answering Machine Emulation	129
Voice Mail Overflow	129
Message Center Mailbox	129
Interactive Soft Key Shows New Messages	130
Improved Handling of Extensions in Do Not Disturb	130
Voice Over	131
Volume Controls	132
Enhanced Volume and Contrast Control	132
Walking Class of Service	133
Year 2000 Compliance	133
Section 4: Specifications and Parts List	135
Specifications	135
Parts List	141
Glossary	145
Index	167
Symbols	167
Numerics	167
A	167
B	167
C	167
D	168
E	168
F	168
G	168
H	169
I	169
K	169
L	169
M	169
N	169
O	169
P	169
Q	170
R	170
S	170
T	170
U	170
V	171
W	171

Match case Limit results 1 per page

Section 3: Features

◆

Section 3: Features

DS1000/2000 Product Description

Attendant Position

Availability:

All versions.

The attendant is the focal point for call processing within the sys-

tem. The system can have up to four attendants. In addition to the

features of a standard keyset, the attendant also has the following

unique capabilities (refer to the respective feature for details):

●

Attendant Call Queuing

(page 29)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear

busy tone.

●

Barge In (Intrusion)

(page 33)

The attendant can break into another extension user’s established call. This option is enabled

in the attendant’s Class of Service (COS 1).

●

Direct Trunk Access

(page 55)

Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This

option is enabled in the attendant’s Class of Service (COS 1).

●

Forced Trunk Disconnect

(page 64)

In an emergency, the attendant can release (disconnect) another user’s active trunk call. This

option is enabled in the attendant’s Class of Service (COS 1).

●

Night Service / Night Ring

(page 80)

An attendant with a Night key can put the system in the night mode. This option is enabled in

the attendant’s Class of Service (COS 1).

●

Removing Trunks and Extensions From Service

(page 93)

The attendant can remove problem trunks from service —then return them to service once the

problem is corrected. This option is enabled because the attendant has Direct Trunk Access

enabled in their Class of Service (COS 1).

●

Trunk (Line) Queuing / Trunk Callback

(page 116)

The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s

Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition,

most attendants should ﬁnd a 24-Button or 110-Button Direct Station Selection (DSS) Console

helpful when processing calls.

Feature Quick Steps

To call the attendant:

Press

ICM

+ Dial

(or 01-04 if the system has multiple attendants).

Auto Redial

Availability:

All versions.

Auto Redial periodically redials a busy outside number. If a key-

set user places an outside call and the call recipient is busy, the

user can press a soft key to enable Auto Redial. The keyset user

doesn’t have to retry the number, hoping it will go through.

The attendant is the system’s

call processing focal point.

Instead of redialing, have

Auto Redial periodically

retry a busy outside number.