Netgear CM500V Installation Guide - Page 1

Netgear CM500V Manual

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Voice Cable Modem User Manual Model CM500V September 2017 202-11792-01 350 E. Plumeria Drive San Jose, CA 95134 USA

Section	Page
Contents	3
1. Hardware Setup	4
Unpack Your Cable Modem	5
Front Panel and LEDs	6
Rear Panel	8
Label	9
System Requirements	9
Install and Activate Your Cable Modem	10
Activate Your Internet Service With Comcast XFINITY	10
Connect Your Cable Modem to a Computer	11
Perform a Speed Test	12
Connect Your Cable Modem to a Router After Installation and Activation	12
2. Monitor Voice Telephone Lines	14
Connect a Telephone Line	15
View Voice Status	15
View the MTA Call List	16
View the EMTA Event Log	16
3. Manage Your Network	18
Log In to the Cable Modem	19
Change the admin Password	19
View Cable Modem Initialization	20
View Cable Modem Status	20
View and Clear Event Logs	21
Specify the Cable Connection Starting Frequency	21
Reboot the Cable Modem	22
Reset the Cable Modem to Factory Default Settings	22
Use the Reset Button on the Back Panel	23
Use the Factory Reset Software Button	23
4. Troubleshooting	25
Use LEDs to Troubleshoot	26
Cannot Log In to the Cable Modem	27
Troubleshoot the Cable Internet Connection	28
Troubleshoot Voice Connectivity	28
5. Technical Specifications	29

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Voice Cable Modem

User Manual

Model CM500V

September 2017

202-11792-01

350 E. Plumeria Drive

San Jose, CA 95134

USA