Netgear EAX80 User Manual - Page 70

Cannot Connect to the Extender, Cannot Join a WiFi Network and Receive an Error Message

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Page 70 highlights

Nighthawk AX8 8-Stream WiFi 6 Mesh Extender 5. Find your extender in the list and note your extender's IP address. Cannot Connect to the Extender If you cannot connect to the extender, determine what prevents you from connecting: • If you cannot access www.mywifiext.net, see Cannot Access mywifiext.net on page 71 for more information. • If you forgot your user name or password, click the Username & Password Help link. For more information, see FAQs on page 68. • If your browser displays an error page, include http:// in the address field of your browser by typing http://www.mywifiext.net. • If you already set up the extender but can no longer connect to it over WiFi, check to see if the Client Link LED is off. • If you cannot get a WiFi connection working, you can use an Ethernet cable to connect your computer to the extender. Cannot Join a WiFi Network and Receive an Error Message To join a WiFi network, you must know its WiFi network name (also called the SSID) so that you can select it. If the network is secure, you must know the WiFi password (also called the passphrase or key). If the extender does not connect to the network that you select, the cause might be one of the following: • It is possible that you typed the WiFi network name or WiFi passowrd incorrectly. Use Smart Setup (see Run Smart Setup Installation on page 20) to select a WiFi network and retype the WiFi password. The WiFi password is case-sensitive. For example, PASSWORD25 is not the same as Password25 or password25. • If the extender cannot detect your WiFi network, check to see if your WiFi network is still working. Make sure that the WiFi router is turned on. If possible, move the extender closer to the WiFi router. • If the extender Router Link LED is red, the WiFi connection between the WiFi router and the extender is poor. You can establish the best connection with a clear line of sight between the extender and the WiFi router. Make sure that no physical obstacles exist between the extender and the WiFi router, and try to move the extender closer to the WiFi router. FAQs and troubleshooting 70 User Manual

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5.
Find your extender in the list and note your extender’s IP address.
Cannot Connect to the Extender
If you cannot connect to the extender, determine what prevents you from connecting:
•
If you cannot access www.mywifiext.net
, see Cannot
Access
mywifiext.net
on page
71 for more information.
•
If you forgot your user name or password, click the
Username & Password Help
link. For more information, see FAQs
on page 68.
•
If your browser displays an error page, include
http://
in the address field of your
browser by typing
.
•
If you already set up the extender but can no longer connect to it over WiFi, check
to see if the Client Link LED is off.
•
If you cannot get a WiFi connection working, you can use an Ethernet cable to connect
your computer to the extender.
Cannot Join a WiFi Network and Receive an
Error Message
To join a WiFi network, you must know its WiFi network name (also called the SSID) so
that you can select it. If the network is secure, you must know the WiFi password (also
called the passphrase or key). If the extender does not connect to the network that you
select, the cause might be one of the following:
•
It is possible that you typed the WiFi network name or WiFi passowrd incorrectly.
Use Smart Setup (see Run
Smart
Setup
Installation
on page 20) to select a WiFi
network and retype the WiFi password. The WiFi password is case-sensitive. For
example, PASSWORD25 is not the same as Password25 or password25.
•
If the extender cannot detect your WiFi network, check to see if your WiFi network
is still working. Make sure that the WiFi router is turned on. If possible, move the
extender closer to the WiFi router.
•
If the extender Router Link LED is red, the WiFi connection between the WiFi router
and the extender is poor. You can establish the best connection with a clear line of
sight between the extender and the WiFi router. Make sure that no physical obstacles
exist between the extender and the WiFi router, and try to move the extender closer
to the WiFi router.
User Manual
70
FAQs and troubleshooting
Nighthawk AX8 8-Stream WiFi 6 Mesh Extender