Netgear EX3800 User Manual
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- Netgear EX3800 | User Manual - Page 1
AC750 WiF Range Extender Model EX3800 User Manual May 2015 202-11488-01 350 East Plumeria Drive San Jose, CA 95134 USA - Netgear EX3800 | User Manual - Page 2
AC750 WiF Range Extender Support Thank you for selecting NETGEAR products. After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. - Netgear EX3800 | User Manual - Page 3
Started Install the WiFi Extender 10 Place the Extender and Apply Power 10 Connect to an Existing WiFi Network 10 Find the Best Location 13 Connect an Ethernet-Enabled Device 14 Use the Extender in Access Point Mode 14 Log In to the Extender After Installation 16 Run Smart Setup Installation - Netgear EX3800 | User Manual - Page 4
Up the Configuration Settings 36 Restore the Configuration Settings 37 Return the Extender to Its Factory Default Settings 37 Update the Firmware 39 Restart the Extender Remotely 40 Chapter 5 FAQs and Troubleshooting FAQs 43 Cannot Connect to the Extender 43 Cannot Join a WiFi Network and - Netgear EX3800 | User Manual - Page 5
as a WiFi access point and create a new WiFi hotspot by using a wired Ethernet connection. This chapter covers the following topics: • Meet Your Extender • When to Use Your Extender • How the Extender Works Note: For more information about the topics covered in this manual, visit the support website - Netgear EX3800 | User Manual - Page 6
AC750 WiF Range Extender Meet Your Extender Before you install your extender, familiarize yourself with its LEDs, buttons, and port. Front Panel Router Device Link LED Link LED Power LED WPS LED Figure 1. Front panel LEDs Side Panels Power connector (varies by region) Factory Reset Button - Netgear EX3800 | User Manual - Page 7
network. How the Extender Works The extender works like a bridge between a WiFi router (or a WiFi access point) and a WiFi device outside the range of the WiFi router. The extender performs two main jobs: • The extender connects to a working WiFi network. When the extender connects over WiFi to an - Netgear EX3800 | User Manual - Page 8
AC750 WiF Range Extender The extender must do each of these jobs so that both ends of the bridge are in place. WiFi Range Extender Boosts the range of your existing WiFi and creates a stronger signal in hard-to-reach areas. Figure 3. Range extender in a home Existing WiFi Sometimes your router - Netgear EX3800 | User Manual - Page 9
2. Get Started This chapter covers the following topics: • Install the WiFi Extender • Use the Extender in Access Point Mode • Log In to the Extender After Installation • Run Smart Setup Installation 2 9 - Netgear EX3800 | User Manual - Page 10
AC750 WiF Range Extender Install the WiFi Extender Place the extender, apply power, and connect the extender to your WiFi network. Note: You can also use the extender as a WiFi access point and create a new WiFi hotspot by using a wired Ethernet connection. See Use the Extender in Access Point Mode - Netgear EX3800 | User Manual - Page 11
AC750 WiF Range Extender 2. Within two minutes, press the WPS button on your router or access point. The WPS LED on the extender lights solid green, the Router Link LED lights, and the extender connects to your existing WiFi network. If the Router Link LED does not light, try again. If it still does - Netgear EX3800 | User Manual - Page 12
AC750 WiF Range Extender The New Extender Setup page displays. 4. Click the NEW EXTENDER SETUP button. The first time that you log in to the extender, the Create Account page displays. If the Create Account page does not display, visit www.mywifiext.net. 5. Complete the fields on the Create Account - Netgear EX3800 | User Manual - Page 13
AC750 WiF Range Extender A message displays confirming that the extender is connected to the new extended WiFi network. 13. Click the NEXT button. The registration page displays. 14. Complete the registration fields and click the FINISH button to complete the setup. If you do not want to register - Netgear EX3800 | User Manual - Page 14
AC750 WiF Range Extender Connect an Ethernet-Enabled Device After the extender is connected to your existing WiFi network, you can connect a wired device to the extender using an Ethernet cable. The device can then access your existing network through the extender's WiFi connection. Figure 4. - Netgear EX3800 | User Manual - Page 15
AC750 WiF Range Extender To use the extender in access point mode: 1. Plug the extender into an electrical outlet. 2. Wait for the Power LED to light amber and then turn green. If the Power LED does not light, press the Power On/Off button on the side of the extender. 3. Use an Ethernet cable to - Netgear EX3800 | User Manual - Page 16
AC750 WiF Range Extender 9. Click the ACCESS POINT button. The extender checks for an Internet connection. 10. When prompted, set the network name (SSID), security option, and password, and click the NEXT button. Your settings are applied and the extender is ready to be used as an access point. 11. - Netgear EX3800 | User Manual - Page 17
AC750 WiF Range Extender Run Smart Setup Installation You can use Smart Setup to change the extender settings. This is an easy way to connect the extender to a different router or to change the extender WiFi network name (SSID) or WiFi password. To run Smart Setup: 1. Use a WiFi network manager on - Netgear EX3800 | User Manual - Page 18
Name • Turn Off the SSID Broadcast to Create a Hidden Network • Disable or Enable the WiFi Radios • Change the WiFi Speed • Use WPS to Add a Computer to the Extender's WiFi Network • Deny Access to a Computer or WiFi Device • Set Up an Access Schedule • Change the Extender's Device Name • Set Up - Netgear EX3800 | User Manual - Page 19
AC750 WiF Range Extender View Connected Devices You can view a list of devices that are connected to the extender network. To view connected devices: 1. On a computer or WiFi device that is connected to the extender network, launch a web browser. 2. In the address field of your browser, enter www. - Netgear EX3800 | User Manual - Page 20
enable FastLane Technology, two options are available: • Use the 2.4 GHz band to connect the extender to the WiFi devices and use the 5 GHz band to connect the extender to the WiFi router. Use this mode if your WiFi router supports the 5 GHz band but the devices that you want to use for gaming and - Netgear EX3800 | User Manual - Page 21
AC750 WiF Range Extender The page adjusts and displays two more radio buttons. 7. Select a radio button: • Router-to-Extender in 2.4 GHz only and Extender-to-Device in 5 GHz only • Router to Extender in 5 GHz only and Extender-to-Device in 2.4 GHz only 8. Click the Save button. Your changes are - Netgear EX3800 | User Manual - Page 22
AC750 WiF Range Extender Change the WiFi Network Name To change the WiFi network name: 1. On a computer or WiFi device that is connected to the extender the SSID Broadcast to Create a Hidden Network By default, the extender broadcasts its WiFi signal so that its wireless network names (SSIDs) are - Netgear EX3800 | User Manual - Page 23
AC750 WiF Range Extender To turn off the SSID broadcast to create a hidden network: 1. On a computer or WiFi device that is connected to the extender network, launch a web browser. 2. In the address field of your browser, enter www.mywifiext.net. 3. When prompted, enter your email address and - Netgear EX3800 | User Manual - Page 24
AC750 WiF Range Extender 4. Click the Menu icon . The extender menu displays. 5. Select Settings > Wireless. 6. Select or clear the Enable 2.4 GHz WiFi check box. 7. Select or clear the Enable 5 GHz WiFi check box. 8. Click the SAVE button. Your settings are saved. Change the WiFi Speed To change - Netgear EX3800 | User Manual - Page 25
passphrase. You can view this passphrase on the WiFi Settings page (for more information, see View WiFi Settings on page 21). For information about using WPS to connect the extender to a WiFi network during setup, see Use the Extender in Access Point Mode on page 14. Extender Network Settings 25 - Netgear EX3800 | User Manual - Page 26
AC750 WiF Range Extender Use WPS with the Push Button Method For you to use the push button method to connect a WiFi device to the extender's WiFi network, the WiFi device that you are trying to connect must include a physical WPS button or an onscreen WPS button that you can click. To use WPS to - Netgear EX3800 | User Manual - Page 27
AC750 WiF Range Extender 3. When prompted, enter your email address and password. 4. Click the Menu icon . The extender menu displays. 5. Select Settings > Do More > Connect Devices (WPS). The Connect Devices (WPS) page displays. 6. Select the PIN Number radio button. 7. Type the PIN of the WiFi - Netgear EX3800 | User Manual - Page 28
AC750 WiF Range Extender 3. When prompted, enter your email address and password. 4. Click the Menu icon . The extender menu displays. 5. Select Settings > Connected Devices. 6. In the WiFi Devices section, select the Enable Access Control check box. The WiFi devices table displays the names and MAC - Netgear EX3800 | User Manual - Page 29
AC750 WiF Range Extender 4. Click the Menu icon . The extender menu displays. 5. Select Do More > Access Schedule. 6. Select the Access Schedule On radio button. The page adjusts. 7. In the Days menu and the Time menu, select the day and time when you want to disable Internet access. 8. Click the - Netgear EX3800 | User Manual - Page 30
AC750 WiF Range Extender 6. Scroll down and click the IP Address heading. 7. In the Device Name field, type a name. 8. Click the SAVE button. Your settings are saved. Set Up the Extender to Use a Static IP Address The extender comes set up to use a dynamic IP address, which is the correct setting - Netgear EX3800 | User Manual - Page 31
fields to specify the IP network IP addresses. 9. Click the SAVE button. Your settings are saved. Use the Extender with MAC Filtering or Access Control When the WiFi device connects through the extender to your router, the MAC address of the wireless device that is shown on the router is translated - Netgear EX3800 | User Manual - Page 32
• Recover a Forgotten User Name or Password • Automatically Adjust for Daylight Saving Time • Manually Set the Extender Clock • Back Up and Manage the Extender Configuration • Back Up the Configuration Settings • Return the Extender to Its Factory Default Settings • Update the Firmware • Restart the - Netgear EX3800 | User Manual - Page 33
AC750 WiF Range Extender Change the Extender User Name and Password You can change the user name and password to log in to the extender. To add an extender user: 1. On a computer or WiFi device that is connected to the extender network, launch a web browser. 2. In the address field of your browser - Netgear EX3800 | User Manual - Page 34
AC750 WiF Range Extender Turn Password Protection Off and On NETGEAR recommends that you leave password protection on to help keep your network secure. You can turn password protection off and on. To turn password protection off or on: 1. On a computer or WiFi device that is connected to the - Netgear EX3800 | User Manual - Page 35
AC750 WiF Range Extender A login window opens. 7. Log in to the extender. Automatically Adjust for Daylight Saving Time To set up the extender to automatically adjust for daylight saving time: 1. On a computer or WiFi device that is connected to the extender network, launch a web browser. 2. In - Netgear EX3800 | User Manual - Page 36
AC750 WiF Range Extender Back Up and Manage the Extender Configuration When the extender works correctly after initial setup, NETGEAR recommends that you back up the extender configuration settings. After you have back up the settings, if you change the extender configuration settings but are not - Netgear EX3800 | User Manual - Page 37
AC750 WiF Range Extender Restore the Configuration Settings You can restore the configuration file of the extender to a previously saved configuration file. To restore the extender configuration settings: 1. On a computer or WiFi device that is connected to the extender network, launch a web - Netgear EX3800 | User Manual - Page 38
AC750 WiF Range Extender To reset the extender to factory default settings, you can either use the Factory Reset button on the side panel or log in to the extender and reset it. For a list of factory default settings, see Factory Default Settings on page 46. To use the Factory Reset button to - Netgear EX3800 | User Manual - Page 39
about one minute. Update the Firmware Unless you changed the settings in the Firmware Update page previously, the extender is set up to check for new firmware automatically at login. To check manually for new firmware and, if available, update the firmware: 1. On a computer or WiFi device that is - Netgear EX3800 | User Manual - Page 40
AC750 WiF Range Extender 5. Select Settings > Firmware Update. 6. Click the CHECK ONLINE button. 7. If new firmware is available, follow the onscreen prompts to download it onto your computer. Note: You might need to unzip the firmware file. 8. Click the BROWSE button. 9. Locate and select the new - Netgear EX3800 | User Manual - Page 41
AC750 WiF Range Extender The Other Settings page displays. 6. Click the RESTART button and click the Yes button to confirm. The extender restarts, which takes about two minutes. Maintain and Monitor the Extender 41 - Netgear EX3800 | User Manual - Page 42
5. FAQs and Troubleshooting This chapter covers the following topics: • FAQs • Cannot Connect to the Extender • Cannot Join a WiFi Network and Receive an Error Message 5 42 - Netgear EX3800 | User Manual - Page 43
the Extender in Access Point Mode on page 14. I forgot my login email address and password. What can I do? In the login window, click the Username & Password Help link to answer the security questions that you set up during the initial setup. For more information, see Recover a Forgotten User Name - Netgear EX3800 | User Manual - Page 44
the Internet, or cannot get an IP address from the WiFi router, Smart Setup displays a message to notify you that the extender is not configured. To run Smart Setup again, click the YES button. To manually configure the extender, click the NO, CONFIGURE MANUALLY button. FAQs and Troubleshooting 44 - Netgear EX3800 | User Manual - Page 45
A. Factory Settings and Technical Specifications This appendix covers the following topics: • Factory Default Settings • Technical and Environmental Specifications A 45 - Netgear EX3800 | User Manual - Page 46
RESET button. For more information, see Return the Extender to Its Factory Default Settings on page 37. The following table shows the factory default settings. Table 2. Factory default settings Feature Default Settings Smart Setup Enabled WiFi communication Enabled WiFi network name (SSID - Netgear EX3800 | User Manual - Page 47
AC750 WiF Range Extender Technical and Environmental Specifications The following table shows the to 40°C) • Operating humidity: 90% maximum relative humidity, noncondensing • Local: 10BASE-T, 100BASE-TX, RJ-45 • 802.11ac, 802.11a, 802.11g, 802.11b Factory Settings and Technical Specifications 47
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350 East Plumeria Drive
San Jose, CA 95134
USA
May 2015
202-11488-01
AC750
WiF
Range
Extender
Model EX3800
User Manual