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Netgear MP115 MP115 User Manual - Page 43

Troubleshooting

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Chapter 6 Troubleshooting This chapter gives information about troubleshooting your Wireless Digital Media Player MP115. After each problem description, instructions are provided to help you diagnose and solve the problem. No Television Display If the wrong video output is set on the MP115 then the television display will not work. Push the Disp Sel button on the remote control to cycle through the video output settings. When you have reached the correct setting, the television display will work. Select that setting and push OK on the remote control. Connecting to the MP115 Here are some tips for correcting simple problems that may prevent you from connecting to the media player. Problem MP115 does not respond to the remote control. MP115 does not find my network. Recommended Action • Check the LED on the front panel of the MP115 to make sure the power is on. • Make sure the television is turned on. • Aim the remote control at the logo on the upper right of the MP115. • The LED on the remote control should flash when you push a button. - If the LED does not flash, and the batteries are working, then the remote may be faulty. - If the LED does flash, reset the MP115 • Make sure the Wireless Network Name (SSID) and WEP settings of the MP115 and media server match exactly. • Restart the media server software, then power cycle the MP115. Troubleshooting 6-1 November 2004 202-10038-01

Section	Page
User’s Manual for the Wireless Digital Media Player MP115	1
Trademarks	2
Statement of Conditions	2
Certificate of the Manufacturer/Importer	2
Voluntary Control Council for Interference (VCCI) Statement	2
Customer Support	2
World Wide Web	2
SOFTWARE LICENSE AGREEMENT	3
Contents	5
Chapter 1 About This Manual	9
Audience, Scope, Conventions, and Formats	9
Table 1-1. Typographical Conventions	9
Table 1-2. Manual Scope	9
How to Use This Manual	10
Figure 1-1: HTML version of this manual	10
1. Left pane. Use the left pane to view the Contents, Index, Search, and Favorites tabs.	10
2. Toolbar buttons. Use the toolbar buttons across the top to navigate, print pages, and more.	10
3. Right pane. Use the right pane to view the contents of the manual. Also, each page of the manual includes a link at the top right which links to a PDF file containing just the currently selected chapter of the manual.	11
How to Print this Manual	11
Chapter 2 Introduction	13
Key Features	13
Remote Control	14
Front Panel	15
Figure 2-1: MP115 Front Panel	15
Rear Panel	15
Figure 2-2: MP115 Rear Panel	15
Media Server Software	16
Media Server Software Tabs	17
Package Contents	17
Maintenance and Support	18
Chapter 3 Connecting Your Media Player	19
Verifying That Basic Requirements Are Met	19
First, Install the Media Server Software	20
1. Power on your computer and log in as needed.	20
2. Insert the Resource CD into the CD drive on the computer. The CD main page loads.	20
3. Follow the InstallShield Wizard steps and click Finish when done.	20
4. Restart your computer and the NETGEAR Media Server software automatically runs. The Media Server software icon appears on the Windows System Tray.	20
5. Use the Media Server software to scan your hard drive to locate your video, picture, and music files. For more information, see “Media Server Software Tabs” on page 4-2, Chapter 4.	20
Then, Install the MP115 Player	20
1. Determine which type of cable your television uses:	20
2. For composite video, connect the supplied video cable and audio cable to the Composite Video and Stereo Audio ports on the back of the MP115.	21
Figure 3-1: MP115 rear view, cable connections	21
3. Connect the other end of the cables to the corresponding ports on your television.	21
Figure 3-2: Wireless home network with MP115 and television	21
4. If you have a wired LAN network (not wireless), use an Ethernet cable such as the one provided in the package to connect the MP115 to your router.	21
5. Install the two AA batteries into the remote control that shipped with the product.	21
Next, Select the Network and Server for the MP115	22
1. Make sure that the MP115 Media Server software is running.	22
2. Turn on the television.	22
3. Connect the MP115 power cord and plug it into an outlet.	22
Figure 3-3: Start-up screen shown on the television	22
4. If your network is wireless and/or uses security settings, the MP115 stops at Finding Network, and goes to the Settings: Available Networks screen.	23
5. Use the remote control to enter your wireless and security settings.	23
Figure 3-4: Main menu displayed on the television screen	23
Chapter 4 Videos, Pictures, and Music	25
Media Formats	25
Media Server Software	25
Media Server Software Tabs	26
Watching Videos on Your Television	27
Searching Alphabetically with the MP115 Remote Control	28
Viewing Pictures	28
Working with Music Files	29
My Music Menu	29
Figure 4-1: Music menu displayed on the television screen	29
Playing All	30
3. Push the Repeat button on the remote and an icon appears on the lower right of the television screen. Use this button to cycle through three options: all tracks (arrow), one track (1), or play and repeat all (two curved arrows).	30
Playing Albums	30
3. Push the Repeat button on the remote and an icon appears on the lower right of the television screen. Use this button to cycle through three options: all tracks (arrow), one track (1), or play and repeat all (two curved arrows).	30
Playing Songs by an Artist	30
1. Select Artist from the Music menu.	30
3. Push the Repeat button on the remote and an icon appears on the lower right of the television screen. Use this button to cycle through three options: all tracks (arrow), one track (1), or play and repeat all (two curved arrows).	30
Playing Songs by Genre	31
3. Push the Repeat button on the remote and an icon appears on the lower right of the television screen. Use this button to cycle through four options: genre (musical note), all tracks (arrow), one track (1), or play and repeat all (two curved arrows).	31
Playing a Music Playlist	31
3. Push the Repeat button on the remote and an icon appears on the lower right of the television screen. Use this button to cycle through the options: music playlist (musical note), all tracks (arrow), or one track (1).	31
Shuffle and Repeat	31
Playing Music from the Internet	32
vTuner	32
To play a vTuner Internet Radio station:	32
Rhapsody	32
To play Rhapsody Internet radio station:	33
1. If you do not already have a Rhapsody account, use the Resource CD to install the free 30-day trial account on a computer that is on your home network.	33
2. Access your Rhapsody account.	33
Chapter 5 Settings and Maintenance	35
Settings	35
Changing Servers	35
1. From the Settings menu, select Servers.	35
2. The MP115 searches for servers. You can use the Refresh button at the bottom of the television screen to update the display.	35
3. Select the server that you want to use.	35
IP Address	35
2. Select Network, and then select IP Address.	36
3. Select an option and view the IP Address, Subnet Mask, Network Type, and Network Name.	36
Available Wireless Networks	36
2. Select Network, and then select Wireless.	36
3. Select Available Networks.	36
4. If you want to change to another network, select the network.	36
5. Select Apply and push OK.	36
Adding a New Network	36
2. From the Settings menu, select Wireless.	36
3. Select New/Hidden Networks.	36
4. Enter the network name (SSID), select Next and push OK	36
5. Select New for the network type.	36
6. Select the security level.	36
Hidden Networks	37
2. From the Settings menu, select Wireless.	37
3. Select New/Hidden Networks.	37
4. Check the display on the television screen to see if the network is now listed on the Available Networks screen.	37
Manually Setting Wireless Configuration for Hidden Networks	37
To configure wireless settings manually:	37
2. Select Network, and then select Wireless.	37
4. Press OK to accept the setting or press u to change the setting. Enter a value of up to 32 alphanumeric characters for the SSID. After entering the new SSID, press OK to save.	37
5. Press OK to accept the setting or press u to change the setting. Options for wireless mode are Infrastructure and Ad/Hoc. If Ad/Hoc is chosen, you will also need to choose a location along with a wireless channel.	37
Specifying the Wireless Location	38
2. From the Settings menu, select Network, and then select Wireless.	38
3. Select Location, and choose the correct location for your network.	38
4. Click Apply to save the setting.	38
Setting a Static IP Address	38
2. From the Settings menu, select Network, and then select IP Address.	38
3. Select Static.	38
Video Settings	38
Setting the TV Aspect Ratio	38
1. Push the Settings button on the remote to go to the Settings menu.	38
2. Select Video.	39
3. Select TV Aspect Ratio.	39
4. Use the navigation buttons on the remote control to display the desired setting.	39
5. Select Apply, and push OK on the remote control.	39
Setting the Video Mode	39
1. Push the Settings button on the remote to go to the Settings menu.	39
2. Select Video.	39
3. Select Video Mode.	39
4. Use the navigation buttons on the remote control to display the desired setting.	39
5. Select Apply, and push OK on the remote control.	39
Video Output	39
Changing the Video Output Settings	39
1. Push the Settings button on the remote to go to the Settings menu.	39
2. Select Video.	39
3. Select Video Output.	39
4. Use the navigation buttons on the remote control to display the desired setting.	39
5. Select Apply, and push OK on the remote control.	40
Changing the Display	41
1. Push the Settings button on the remote to go to the Settings menu.	41
2. From the Settings menu, select Display.	41
3. The Display menu offers the following selections:	41
Setting the Slideshow Time	41
1. Push the Settings button on the remote to go to the Settings menu.	41
2. From the Settings menu, select Display.	41
3. Select Slideshow Time.	41
4. Use the navigation buttons on the remote control to display the desired setting.	41
5. Select Apply, and push OK on the remote control.	41
Upgrading the Wireless Digital Media Player MP115	41
3. Go to the MP115 and push the Settings button on the remote to display the Settings menu.	41
4. Select Upgrade Firmware.	41
5. If there is an upgrade available, select it.	42
6. Select Apply Upgrade and push OK on the remote control.	42
Chapter 6 Troubleshooting	43
No Television Display	43
Connecting to the MP115	43
Physical Connectivity	44
Ethernet Link	44
Wireless Link	44
IP Address	45
Connecting to the Server	45
1. From the Windows toolbar, click on the Start button and select Run.	45
2. In the field provided, type ping followed by the IP address of the MP115. Displaying the IP address is described in IP Address on page 5-2.	45
3. Click OK. You should see a message like this one:	46
4. If you cannot ping the MP115 your network may not be working correctly.	46
Connecting to the Rhapsody Server	46
Playing Media	46
Firewalls	47
Glossary	49
List of Glossary Terms	49
Appendix A Technical Specifications	57
Appendix B Wireless Networking Basics	59
Wireless Networking Overview	59
Infrastructure Mode	59
Ad Hoc Mode (Peer-to-Peer Workgroup)	60
Network Name: Extended Service Set Identification (ESSID)	60
Wireless Channels	60
Table B-1. 802.11g Radio Frequency Channels	61
WEP Wireless Security	62
WEP Authentication	62
WEP Open System Authentication	63
Figure B-1: 802.11 open system authentication	63
WEP Shared Key Authentication	64
Figure B-2: 802.11 shared key authentication	64
Key Size and Configuration	65
How to Use WEP Parameters	66
WPA Wireless Security	66
How Does WPA Compare to WEP?	67
How Does WPA Compare to IEEE 802.11i?	68
What are the Key Features of WPA Security?	68
WPA Authentication: Enterprise-level User Authentication via 802.1x/EAP and RADIUS	70
Figure B-3: WPA Overview	70
Figure B-4: 802.1x Authentication Sequence	71
WPA Data Encryption Key Management	72
Temporal Key Integrity Protocol (TKIP)	73
Michael	73
AES Support	73
Is WPA Perfect?	74
Product Support for WPA	74
Supporting a Mixture of WPA and WEP Wireless Clients	74
Changes to Wireless Access Points	74
Changes to Wireless Network Adapters	75
Changes to Wireless Client Programs	76