Netgear WNR2500 User Manual - Page 129

Troubleshoot a PPPoE Internet Connection, Changes Not Saved

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N450 Wireless Router WNR2500 two DNS servers for your use. If you entered a DNS address during the router's configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation. • Your computer might not have the router configured as its TCP/IP gateway. If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. If you use Internet Explorer as your browser, you might need to select Tools > Internet Options, click the Connections tab, and select the Never dial a connection check box. Other browsers have similar options. Troubleshoot a PPPoE Internet Connection  To troubleshoot a PPPoE Internet connection: 1. Start your browser and select an external site such as http://www.netgear.com. 2. Access the router user interface at http://www.routerlogin.net. 3. Click the ADVANCED tab. The Router Status screen displays. 4. On the Internet Port pane, click the Connection Status button. For more information, see Connection Status on page 120. If the fields show valid information, including valid IP addresses, your PPPoE connection is up and working. If any of the fields show incomplete information, or no valid IP address, you can attempt to reconnect by clicking the Connect button. The router continues to attempt to connect indefinitely. If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP. Note: Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network. Changes Not Saved If the router does not save the changes you make through the NETGEAR genie screens, check the following: Troubleshooting 129

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Troubleshooting
129
N450 Wireless Router WNR2500
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer, and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation
.
•
Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer,
and verify the gateway address.
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your router. If you use Internet Explorer as
your browser, you might need to select
Tools > Internet Options
, click the
Connections
tab, and select the
Never dial a connection
check box. Other browsers have similar
options.
Troubleshoot a PPPoE Internet Connection
To troubleshoot a PPPoE Internet connection:
1.
Start your browser and select an external site such as
.
2.
Access the router user interface at http://www.routerlogin.net.
3.
Click the
ADVANCED
tab.
The Router Status screen displays.
4.
On the Internet Port pane, click the
Connection Status
button.
For more information, see
Connection Status
on page
120. If the fields show valid
information, including valid IP addresses, your PPPoE connection is up and working.
If any of the fields show incomplete information, or no valid IP address, you can attempt
to reconnect by clicking the
Connect
button. The router continues to attempt to connect
indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.
Note:
Unless you connect manually, the router does not authenticate using
PPPoE until data is transmitted to the network.
Changes Not Saved
If the router does not save the changes you make through the NETGEAR genie screens,
check the following: