Oki B431dn B411 B431 User Guide - Eng - Page 133

Software problems, Hardware problems

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Software problems Your software (operating environment, applications and printer drivers) controls the printing process. Make sure you have selected the right driver for use with your printer. See your software documentation for more information. SYMPTOM PROBLEM SOLUTION Printing is garbled. Incorrect driver is installed. Install an appropriate driver. Printer's output is below rated speed. Much of the printing delays will be caused by your application. Sometimes purely text documents will print slowly depending on the selected fonts and how they are transferred to the printer. For maximum speed, use text in your document and use a printer resident font. Size of top margin increases with each page printed. Creeping text. Number of lines per page in software is not equal to number of lines per page of printer. Many software packages assume 66 lines per page, but your printer's default is 64. Adjust software accordingly, or set LINES Per PAGE in the soft control panel to equal lines per page in your software. Hardware problems SYMPTOM PROBLEM SOLUTION Graphic image prints partly on one page, partly on the next. Insufficient printer memory for this image at this resolution. Change the resolution, reduce the image size, or install more memory in your printer. 133 > B411/B431 Troubleshooting

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133
>
B411/B431 Troubleshooting
Software problems
Your software (operating environment, applications and printer
drivers) controls the printing process. Make sure you have
selected the right driver for use with your printer. See your
software documentation for more information.
Hardware problems
SYMPTOM
PROBLEM
SOLUTION
Printing is
garbled.
Incorrect driver is installed.
Install an appropriate
driver.
Printer’s
output is
below rated
speed.
Much of the printing delays
will be caused by your
application. Sometimes
purely text documents will
print slowly depending on the
selected fonts and how they
are transferred to the printer.
For maximum speed,
use text in your
document and use a
printer resident font.
Size of top
margin
increases
with each
page
printed.
Creeping text. Number of
lines per page in software is
not equal to number of lines
per page of printer.
Many software
packages assume 66
lines per page, but your
printer’s default is 64.
Adjust software
accordingly, or set
LINES Per PAGE in the
soft control panel to
equal lines per page in
your software.
SYMPTOM
PROBLEM
SOLUTION
Graphic image
prints partly
on one page,
partly on the
next.
Insufficient printer memory
for this image at this
resolution.
Change the
resolution, reduce
the image size, or
install more memory
in your printer.