Palm I705 Handbook - Page 214

Software Installation Problems

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Appendix B Frequently Asked Questions Software Installation Problems The Palm Desktop Installer Menu did not appear when I inserted the CD-ROM into my Windows computer. 1. Click the Start button. 2. Choose Run from the Start menu. 3. Click Browse. 4. Locate your CD-ROM drive and select the Setup.exe file. 5. Click Open. 6. Click OK. I cannot install Palm Desktop software on my Windows computer. I cannot install Palm Desktop software on a Macintosh. Try the following: 1. Disable any virus scanning software on your computer. 2. Press CTRL-ALT-DELETE and end all tasks except Systray and Explorer. If a dialog with buttons appears instead of a list of tasks, click the Task List button and then end all tasks except Systray and Explorer. 3. Make sure your computer has at least 30 MB of disk space available. 4. Delete all temporary files. 5. Run ScanDisk on your computer. 6. Reinstall Palm Desktop software. Try the following: 1. Disable any virus scanning software on your Macintosh. 2. Quit any open applications. 3. Make sure your computer has at least 25 MB of disk space available. 4. Reinstall Palm Desktop software. 204

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Appendix B
Frequently Asked Questions
204
Software Installation Problems
The Palm Desktop Installer Menu
did not appear when I inserted
the CD-ROM into my Windows
computer.
1.
Click the Start button.
2.
Choose Run from the Start menu.
3.
Click Browse.
4.
Locate your CD-ROM drive and select the Setup.exe file.
5.
Click Open.
6.
Click OK.
I cannot install Palm Desktop
software on my Windows
computer.
Try the following:
1.
Disable any virus scanning software on your computer.
2.
Press
CTRL-ALT-DELETE
and end all tasks except Systray and
Explorer.
If a dialog with buttons appears instead of a list of tasks,
click the Task List button and then end all tasks except
Systray and Explorer.
3.
Make sure your computer has at least 30 MB of disk space
available.
4.
Delete all temporary files.
5.
Run ScanDisk on your computer.
6.
Reinstall Palm Desktop software.
I cannot install Palm Desktop
software on a Macintosh.
Try the following:
1.
Disable any virus scanning software on your Macintosh.
2.
Quit any open applications.
3.
Make sure your computer has at least 25 MB of disk space
available.
4.
Reinstall Palm Desktop software.