Panasonic KX-MB3020 Multi Function Printer - Page 81

11. Help

81

For assistance, please visit http://www.panasonic.com/help

11.3.2 Printing problems

I cannot find the unit in the

[

Target Device

]

or

[

Device

Select

]

dialog box when

operating the following

functions.

–

Scanning

–

Remote Control

–

PC FAX (KX-MB3020 only)

–

Device Monitor

L

The printer driver has not been installed. Install it on your computer (page

23).

I forgot the password for

feature programming via

remote operation.

L

You may have changed the feature programming password. If you do not

remember it, assign a new password using feature #155 (page 56). When

required to enter the current password, enter

“

0101

”

instead.

Problem

Cause & Solution

The printing quality is poor

(e.g. has smudges, blurred

points or lines).

L

Some paper has instructions recommending which side to print on. Try

turning the recording paper over.

L

You may have used paper with a cotton and/or fiber content that is over

20 %, such as letterhead or resume paper.

L

The recording paper is too damp. Use new paper.

I changed the recording

paper, but the printing quality

is still poor.

L

The glass or rollers are dirty with correction fluid, etc. Clean them (page 96,

97). Please do not insert a document before correction fluid has dried

completely.

L

The toner save mode of feature #482 is ON (page 57).

L

The remaining toner is low. Replace the toner cartridge.

L

To check the drum life and quality, please print the printer test list (page 98).

If printing quality is still poor, replace the toner cartridge and drum cartridge.

A blank sheet is ejected.

L

You placed the document facing the wrong way when using the copier.

L

The other party placed the document in their fax machine the wrong way.

Check with the other party (KX-MB3020 only).

Colored text is printed in

black instead of grayscale

when printing from Microsoft

PowerPoint or other

applications.

L

Select

[

Color

]

or remove the check next to

[

Grayscale

]

in the print dialog

so that colored text will be printed in grayscale.

When using the unit as a

printer, the printing result is

distorted.

L

Your unit is connected to the computer by USB. After canceling printing

using your computer, you must wait for 60 seconds before re-printing to

avoid distorted printing.

Problem

Cause & Solution

ABC

Section	Page
Important Information	3
Important Information	3
For your safety	3
For best performance	3
Illegal copies	4
Table of Contents	5
Introduction and Installation	7
Accessories	7
1.1 Supplied accessories	7
1.2 Accessory information	7
Finding the Controls	8
1.3 Button descriptions	8
1.4 Overview	9
Installation	10
1.5 Toner cartridge and drum cartridge	10
1.6 Recording paper	13
Preparation	15
Connections and Setup	15
2.1 Connections	15
2.2 Turning the power switch ON	16
2.3 Dialing mode (KX-MB3020 only)	16
2.4 Selecting the operation mode (Scan/Copy) (Fax: KX-MB3020 only)	17
Document Requirements	17
2.5 Setting the original	17
Help	19
2.6 Help function (KX-MB3020 only)	19
Volume	19
2.7 Adjusting the volume (KX- MB3020 only)	19
Initial Programming	20
2.8 Date and time	20
2.9 Your logo (KX-MB3020 only)	21
2.10 Your fax number (KX- MB3020 only)	21
2.11 Configuring the unit to access the LAN	22
2.12 Installing Multi-Function Station	23
2.13 Starting Multi-Function Station	25
Printer	27
Printer	27
3.1 Printing from Windows applications	27
3.2 Printing a received email attachment automatically (LAN connection only)	28
Scanner	30
Scanner	30
4.1 Scanning from the unit (Push Scan)	30
4.2 Scanning from a computer (Pull Scan)	32
Copier	34
Copy	34
5.1 Making a copy	34
5.2 More copying features	35
Fax (KX-MB3020 only)	41
Sending Faxes	41
6.1 Sending a fax manually	41
6.2 Storing items for the one- touch dial feature and navigator directory	42
6.3 Sending a fax using one- touch dial feature and navigator directory	43
6.4 Broadcast transmission	44
6.5 Sending a computer document as a fax message from your computer	46
Receiving Faxes	46
6.6 Receiving a fax automatically – Auto answer ON	46
6.7 Receiving a fax manually – Auto answer OFF	47
6.8 Using the unit with an answering machine	47
6.9 Junk fax prohibitor (preventing fax reception from undesired callers)	48
6.10 Receiving a fax on your computer	49
6.11 Web fax preview (LAN connection only)	50
Caller ID (KX-MB3020 only)	51
Caller ID	51
7.1 Caller ID service	51
7.2 Viewing and calling back using caller information	51
7.3 Erasing caller information	52
7.4 Storing caller information	52
Distinctive Ring (KX-MB3020 only)	53
Distinctive Ring	53
8.1 Distinctive Ring service	53
8.2 Using two or more phone numbers on a single telephone line	53
8.3 Using three or more phone numbers on a single telephone line	53
8.4 Programming the ring pattern assigned for fax	53
Programmable Features	54
Features Summary	54
9.1 Programming	54
9.2 Basic features	55
9.3 Fax features (KX-MB3020 only)	59
9.4 Copy features	63
9.5 PC print features	64
9.6 Scan features	66
9.7 LAN features	68
9.8 Network features (LAN connection only)	70
Useful Information	72
Useful Information	72
10.1 Character entry	72
10.2 Status of the unit	72
10.3 Canceling the operations	73
Option	74
10.4 Lower input tray (optional)	74
10.5 Setting the lower input tray	75
Help	76
Error Messages	76
11.1 Error messages – Reports (KX-MB3020 only)	76
11.2 Error messages – Display	77
Troubleshooting	80
11.3 When a function does not work	80
Paper Jams	89
Jams	89
12.1 Recording paper jam	89
12.2 Document jams (Automatic document feeder)	95
Cleaning	96
Cleaning	96
13.1 Cleaning the white plates and glass	96
13.2 Cleaning the document feeder rollers	97
General Information	98
Printed Reports	98
14.1 Reference lists and reports	98
Specifications	98
14.2 Specifications	98
Copyrights	101
14.3 Information of copyrights and licenses	101
Index	111

Panasonic KX-MB3020 Multi Function Printer - Page 81

Printing problems, PC FAX KX-MB3020 only

Page 81 highlights