Panasonic TD7896W User Guide - Page 35

Troubleshooting and Error Messages, Troubleshooting - kx instructions

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Troubleshooting and Error Messages Troubleshooting and Error Messages Troubleshooting Problem Description and Solution The handset does not work. • The battery is drained. → Charge the battery fully. (See "Charging the Battery" in the Installation Instructions.) • The power is OFF. → Turn it ON. (See "Handset" on page 3.) → Re-insert the battery and try again. (See "Battery Installation" in the Installation Instructions.) The handset does not ring. • Ringer volume is set to "Off". → Adjust the ringer volume level. (See "Adjusting the Ringer Volume" on page 8.) You cannot make/receive a call. • The handset is out of range or the telephone line is not connected properly. → Move closer to the base unit. → Check the telephone line. You cannot dial. • The number which you dialed is restricted by the PBX. → Consult your dealer. • The key lock mode is ON. → To cancel the mode, press the Joystick for about 2 seconds. (See "Key Lock" on page 4.) You cannot use the handset during a power failure. • The handset will not function during a power failure because the base unit stops emitting radiowaves. You cannot have a conversation in hands-free mode. → Set program [617] Wireless PT Port Assignment to "Not Connect" in PBX System Programming. The headset does not work. • A headset tone cannot be heard when receiving an incoming call, when the headset is attached. → Make sure the headset tone setting is set to on. (See page 31.) → Make sure the headset jack is connected properly. (See "Handset" on page 3.) The tone from the headset cannot be changed to a bell or melody. • The headset tone is a specific tone and is not related to the Incoming Option Tone settings (Single/Double/Triple/ S-Double/Private Ring). The date and time are not displayed correctly when viewing the Incoming Call Log. → Only for "PBX Type-Type 2 (KX-TA308)": Set the correct date and time on the base unit. The form of the date and time can be set on the handset. (See "Setting the Date and Time" on page 6.) (See page 34.) → Only for "PBX Type-Type 1 (KX-TA624/824)": Time settings can only be changed on the PBX. 35

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Troubleshooting and Error Messages
35
Troubleshooting
Problem
Description and Solution
The handset does not work.
• The battery is drained.
→
Charge the battery fully. (See “Charging the Battery” in the
Installation Instructions.)
• The power is OFF.
→
Turn it ON. (See “Handset” on page 3.)
→
Re-insert the battery and try again. (See “Battery
Installation” in the Installation Instructions.)
The handset does not ring.
• Ringer volume is set to “
Off
”.
→
Adjust the ringer volume level. (See “Adjusting the Ringer
Volume” on page 8.)
You cannot make/receive a call.
• The handset is out of range or the telephone line is not
connected properly.
→
Move closer to the base unit.
→
Check the telephone line.
You cannot dial.
• The number which you dialed is restricted by the PBX.
→
Consult your dealer.
• The key lock mode is ON.
→
To cancel the mode, press the Joystick for about 2 seconds.
(See “Key Lock” on page 4.)
You cannot use the handset
during a power failure.
• The handset will not function during a power failure
because the base unit stops emitting radiowaves.
You cannot have a conversation
in hands-free mode.
→
Set program [617] Wireless PT Port Assignment to “Not
Connect” in PBX System Programming.
The headset does not work.
• A headset tone cannot be heard when receiving an
incoming call, when the headset is attached.
→
Make sure the headset tone setting is set to on. (See
page 31.)
→
Make sure the headset jack is connected properly. (See
“Handset” on page 3.)
The tone from the headset
cannot be changed to a bell or
melody.
• The headset tone is a specific tone and is not related to
the Incoming Option Tone settings (Single/Double/Triple/
S-Double/Private Ring).
The date and time are not
displayed correctly when viewing
the Incoming Call Log.
→
Only for “
PBX Type-Type 2
(KX-TA308)
”: Set the correct
date and time on the base unit. The form of the date and
time can be set on the handset. (See “Setting the Date and
Time” on page 6.) (See page 34.)
→
Only for “
PBX Type-Type 1
(KX-TA624/824)
”: Time
settings can only be changed on the PBX.