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Panasonic VB44223 VB44210 User Guide - Page 94

Silent Monitor

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6. Using Additional Features SILENT MONITOR CAUTION - When using the ACD "Silent Monitor" feature, in some states it is illegal (or civilly actionable) to monitor telephone communications without giving prior warning to all participants. These laws do not make the Silent Monitor feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws. The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD supervisor can initiate a three-way call by barging into the call. 1. To initiate Silent Monitor Action Press ON/OFF + 768 + Extension number you want to monitor OR... Press the FF key assigned as a Silent Monitor Key + Extension number you want to monitor OR... Press only the Silent Monitor Key if the FF key has been preprogrammed to monitor a specific extension number. You do not need to enter the extension number. Result The Silent Monitor feature is active, and the extension is being monitored. (The Silent Monitor key flashes green when Silent Monitor is active.) Note:The Silent Monitor key is disabled when the extension assigned to that key is idle, dialing, or ringing. 1. Silent Monitor Key Color Definitions FF Key Color Clear Solid Red Flashing Green Definition Cannot monitor Able to monitor Not monitoring Possible Operation None Press Silent Monitor key On-hook or CONF • Only one supervisor can initiate Silent Monitor on an individual extension at any given time. • A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call. 94 DBS 576 issued September 2001 576-50-750

Section	Page
Preface	7
How to Use This Manual	7
What This Manual Contains	7
Notation Used	8
For More Information	8
1. Understanding Your Phone	9
Non-Display Phones	9
Small-Display Phones	11
Changing the Default Display	13
To display the Directory Mode on a small-display phone	13
Understanding Display Information	13
Using Variable Mode	14
To activate Variable Mode on a small-display phone	14
To use Variable Mode on a small-display phone	15
Large-Display Phones	15
Changing the Default Display	17
To display a directory or menu on a large-display phone	17
Understanding Display Information	18
2. Setting Up Your Phone	21
Adjusting Volume and Display Settings	21
To adjust the volume of your phone while it is in use	21
To adjust the ringer volume of your phone while it is idle	21
To adjust the display contrast of your phone	22
Setting Up Flexible Function Keys	22
To set up FF keys	22
To clear an FF key’s programming	23
To check the FF key’s setup	23
Setting Up One-touch Keys	23
To program a one-touch key for an outside phone number	23
To assign an SSD number to a one-touch key	24
To assign a feature code or extension number to a one-touch key	24
To check a programmed one-touch key	24
Setting Up Speed Dialing	25
Assigning and Deleting PSD Numbers	25
To assign a PSD number to a one-touch or soft key	26
To delete a PSD number assigned to a one-touch or soft key	27
Assigning SSD Numbers	28
Linking System Speed Dial Numbers	28
To link speed dial numbers to a PSD bin	28
To use a PSD key that links multiple speed dial numbers	29
Assigning and Deleting Names for PSD Numbers	29
To assign a name to a PSD number	29
To delete a name assigned to a PSD number	33
Setting User Maintenance Functions	33
About User Programming	34
To Enter User Maintenance Mode:	35
Absence Messages	35
Account Codes	36
Call Forwarding	37
Caller ID Call Log	38
Day/Night System Mode	38
Message Key	40
Name Assignments	41
Send Text Messages	42
Speed Dial	43
System Clock: Date/Time/Day	44
Text Message Replies	45
Voice Mail: Set Call-Forward ID Codes	46
Walking TRS Class of Service	46
3. Placing Outside Calls	49
Accessing an Outside Line	49
To make an outside call using an outside line access code	49
To make an outside call using an FF key	49
To have a busy outside line call you back once it is open	50
To cancel a callback request (Version 2.0 and higher)	50
Using Account Codes	50
Non-verified Account Codes	50
To enter a non-verified account code before making a call	50
To enter a non-verified account code during a call	51
Verified Account Codes	51
To make an outside call that requires an account code	51
Redialing Outside Numbers	51
To redial the last number dialed	51
To automatically redial a busy number	52
To cancel automatic repeat dialing	52
Using Speed Dialing	52
Dialing Speed Dial Numbers	52
To dial a speed dial number by pressing a one-touch key	52
To dial a speed dial number using the soft keys on a small- display phone	53
To dial a speed dial number using the soft keys on a large- display phone	53
To dial a speed dial number by entering the speed dial bin number	54
Checking Speed Dial Numbers	54
To check a speed dial number using the soft keys on a small- display phone	54
To check a speed dial number using the soft keys on a large- display phone	55
To check speed dial entries by entering the speed dial bin number Display Phone is play Phone	55
4. Handling Incoming Calls	57
Answering Calls	57
To answer a call	57
Using Call Hold	58
To place a call on hold	58
To use Broker’s Hold and toggle between two calls	58
To retrieve a call placed on hold, do one of the following:	58
Transferring Calls	59
Supervised Transfers	59
To supervise the transfer of a call to another extension or an outside number	59
Unsupervised Transfers	60
To transfer a call to another extension or an outside number without supervising the call	60
To transfer a call to a busy extension	60
Using Call Pickup	61
Extension Group Pickup	61
To use Extension Group Pickup All Calls	61
To use Extension Group Pickup External Calls	61
To use Specified Group Pickup All Calls	62
Extension Direct Pickup	62
To use Extension Direct Pickup	62
Trunk Group Pickup	62
To use Trunk Group Pickup	62
Trunk Direct Pickup	62
To use Trunk Direct Pickup	62
Using Call Park	63
To park a call on this extension	63
To retrieve a call parked at another extension	63
To park a call at another extension	63
To retrieve a call parked on this extension	63
5. Communicating Within Your Office	65
Calling Other Extensions	65
To call another extension by entering the extension number	65
To call another extension using the soft keys on a small-display phone	65
To call another extension using the soft keys on a large-display phone	66
Switching Between Tone and Voice Calling	66
To switch between tone to voice calling	66
Using Paging	67
To page another party or make an announcement	67
Answering a Page (Meet-Me Answer)	67
To answer a page using Meet-Me Answer	67
Answering a Page with Universal Night Answer	68
To answer a UNA call	68
To answer a UNA call using the assigned FF key	68
Making Announcements to Busy Extensions	68
To make an announcement	68
Answering an Announcement	69
To SPEAK TO THE ANNOUNCING PARTY	69
Transferring Calls with an Announcement	69
To transfer a call while making an announcement	69
Using Call Forwarding	69
To set Call Forwarding	70
To set for a PDN from an NPDN or PNPDN from an NPDN or PNPDN	70
To cancel Call Forwarding	71
To cancel Call Forwarding and DND for your extension in one step	72
Using Camp-on (Call Waiting)	72
To manually camp-on to a line and notify a party that they have a call waiting	73
To use Automatic Camp-on (Call Waiting)	73
To leave a text message while camp-on	73
To reply to a text message	74
To answer a Camp-on (Call Waiting) signal	74
Using Message Waiting/Callback	74
To send a Message Waiting/Callback request	75
To respond to a Message Waiting/Callback request	75
Using Do-Not-Disturb	75
To turn DND on	76
To cancel DND	76
Using Absence Messages	76
To assign the Absence Message	76
To cancel the Absence Message	77
Locking Your Extension	78
To activate the Station Lockout feature	78
To cancel the Station Lockout feature	78
To activate the Station Lockout feature for another extension	78
To cancel the Station Lockout feature for another extension	78
To change the Walking TRS/Station Lockout security code	79
6. Using Additional Features	81
Using the Mute Key	81
To block outgoing audio using the Mute key	81
Using Off-Hook Monitor	82
To put a call on speaker	82
Using Handsfree Answerback and Handsfree Operation	82
To answer calls without lifting the handset	82
To use system features without lifting the handset	82
Using Voice Recognition	83
Using the Flash Feature	83
Making Conference Calls	83
To establish a conference call	83
To drop out of a conference call	83
To establish a private conversation with a conference member	84
To place a conference call on hold	84
To release a conference member	84
Controlling Background Music	85
To turn background music on or off	85
Using Timed Reminders	85
To set a timed reminder (reminder alarm)	85
To cancel a timed reminder	85
Using Caller ID	85
Caller ID Call Log	86
Call Log Operation for Small-display Phones	86
To view, dial or store the call log entry for a small-display	86
To change the way call log entries are displayed	87
To delete all call log entries	87
Call Log Format for the Large-Display Phone	88
To view, dial, or store call log entry for a large-display phone	88
To delete all call log entries	89
Walking TRS Class of Service	89
To use a Walking TRS COS code	89
Directory Numbers	90
To originate a call	91
To receive a call to a directory number (PDN or NPDN)	91
To originate a call using a non-primary directory number	91
To receive a call using a non-primary directory number	91
To call a primary directory number extension (NPDNs not called)	91
To transfer a call to the primary directory number extension (NPDNs not called)	92
Zip Mode	92
To enter or cancel Zip mode	92
Room Monitoring	93
Silent monitor	94
Appendix A. Dial Code List	94