RCA DRC620N User Guide - Page 27

Chapter 4 Additional Information Troubleshooting You can correct most problems you have with your product by consulting the Troubleshooting list that follows. Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/customersupport. No power • Make sure the plug on the battery cable or power adapter is pushed firmly into the DC IN jack on the unit. • Check the AC power plug on the power adapter; it too should be pushed in firmly. • Try connecting another component to the outlet to see if the outlet is working. If not, check the corresponding fuse or circuit breaker in your house's fuse box. • If using the battery, make sure the battery is fully charged. The remote control does not work • Remember to point the remote control at the front of your player (towards the infrared sensor). • Pay attention to any objects that might be between the remote control and your player. They can obstruct the sensor, causing the player to malfunction. • Maybe the batteries in the remote are weak, dead, or installed incorrectly. Replace the batteries and make sure the polarity of the terminals (+ and -) is correct. • Disconnect the DC IN plug from your player for a few seconds then plug it back. • The operating range of the infrared remote control is approximately 9 to 12 feet. This distance becomes less as the batteries wear out. This is a handy way of checking the battery state. Disc won't play • Insert a disc with the label side facing up. • Check the type of disc you put into the disc tray.This portable DVD player only plays DVD video discs,Video CDs, audio CDs, SVCDs and mp3s. • Both the player and disc are coded by region. If the regional codes don't match, the disc can't be played.This portable DVD player is Region No. 1. Picture Problems • If your player is connected to a TV, make sure the video input channel is selected on the TV to view the video. • Check that all the various plugs are completely plugged in. • If picture is distorted, the disc might be damaged.Try another disc. • During forward and reverse scanning, it is normal to see some picture distortion. • Make sure you have selected the correct TV Type option (see page 16). The colors don't seem natural. • Use the SETUP button on the remote control to access the portable DVD player's video options and adjust accordingly. 25 Graphics are for representation only.Your unit may differ slightly.