Ricoh AC205 Service Manual - Page 129

Software Problems, Printer Does Not Operate Correctly 1

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Troubleshooting SOFTWARE PROBLEMS 4.11 SOFTWARE PROBLEMS 4.11.1 PRINTER DOES NOT OPERATE CORRECTLY 1 Description: The printer does not operate in printing mode when the power is turned on. Description Perform the self-test mode. Use the menu buttons (menu, enter, enter) and print the test page. Ensure that the PC and the printer are correctly connected. Ensure that the toner cartridge is correctly installed. Printing does not work in Windows. Ensure that the printer cable is directly connected to the printer. Solution There are no problems with the machine, if the test print works correctly. The machine is faulty if the test print does not function correctly. In this condition, the problem is not due to computer software or printer driver settings. Replace the printer cable. Check the amount of remaining toner if the problem persists. Replace the toner cartridge if necessary. Check that the connection between PC and printer. Check the following if you use Windows: 1) Check that the printer driver in the controller is correctly set up 2) Ensure that the correct port is selected, and "Use On-line" is selected in the driver. Print a test page from the driver properties if the printer driver is correctly set up. Check in which program that printing does not work. Open 'Memo Pad' and try to print. Adjust the setup within that program if the printer does not work in a certain program. Sometimes the printout is normal within Windows basic programs, but does not work in other programs. In this condition, uninstall and re-install the print driver. Check the following if the printer does not work in Windows basic programs, and you are using the parallel port: • Check the port setting in CMOS is on ECP and that the address is IRQ 7 and 378 (for parallel port 1). • Try using USB instead of parallel port or vice-versa. Uninstall other devices that share the printer port, and check if the printer works by itself. Connect directly to the back of the PC if you are using a USB hub. SM 4-43 B273

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SOFTWARE PROBLEMS
SM
4-43
B273
Trouble-
shooting
4.11 SOFTWARE PROBLEMS
4.11.1 PRINTER DOES NOT OPERATE CORRECTLY 1
Description:
The printer does not operate in printing mode when the power is
turned on.
Description
Solution
Perform the self-test mode. Use the menu
buttons (menu, enter, enter) and print the test
page.
There are no problems with the machine, if
the test print works correctly. The machine
is faulty if the test print does not function
correctly. In this condition, the problem is
not due to computer software or printer
driver settings.
Ensure that the PC and the printer are
correctly connected. Ensure that the toner
cartridge is correctly installed.
Replace the printer cable. Check the
amount of remaining toner if the problem
persists. Replace the toner cartridge if
necessary.
Printing does not work in Windows.
Check that the connection between PC and
printer. Check the following if you use
Windows:
1) Check that the printer driver in the
controller is correctly set up
2)
Ensure that the correct port is
selected, and “Use On-line” is
selected in the driver.
Print a test page from the driver properties if
the printer driver is correctly set up. Check
in which program that printing does not
work.
Open ‘Memo Pad’ and try to print. Adjust the
setup within that program if the printer does
not work in a certain program.
Sometimes the printout is normal within
Windows basic programs, but does not work
in other programs. In this condition, uninstall
and re-install the print driver.
Check the following if the printer does not
work in Windows basic programs, and you
are using the parallel port:
•
Check the port setting in CMOS is on
ECP and that the address is IRQ 7
and 378 (for parallel port 1).
•
Try using USB instead of parallel port
or vice-versa.
Ensure that the printer cable is directly
connected to the printer.
Uninstall other devices that share the printer
port, and check if the printer works by itself.
Connect directly to the back of the PC if you
are using a USB hub.