Samsung 275C User Manual - Page 19

Troubleshooting

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CHAPTER 2 Troubleshooting This chapter gives solutions to some printer problems you may have. ▌2.1 ERROR LED blinking pattern The printer stops all printer operations for the selected paper section, goes off line, and the ERROR LED blinks when an error is detected. • Errors that automatically recover Error Rear cover open error (When recoverable Error is selected)(*1) Description The rear cover is opened when printing Print head temperature error(*2) The temperature of the print head is extremely high. ERROR LED blinking pattern 200ms Recovery Recovers automatically when the rear cover is closed. Recovers automatically when the print head cools. NOTES (*1) These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status) is off, the error hasn't occurred but there is a "paper end error" instead. If MSW8-8 is off, this error is handled as an automatically recoverable error. (*2) Print head temperature error is not abnormal. • Recoverable errors When a recoverable error occurs, after the cause of the error is removed, the printer can recover from the error by receiving an error recovery command without turning off the power. Error Description ERROR LED blinking pattern Recovery Rear cover open error The rear cover is opened (*1) when printing. 200ms Recovers automatically when the rear cover is closed. Auto cutter error (Type C only) The auto cutter does not work correctly. Home position detection error (This is "Mechanical error") The home position cannot be detected due to a paper jam. Recovers by error recovery command. Recovers by error recovery command. NOTES (*1) These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status) is off, the error hasn't occurred but there is a "paper end error" instead. If MSW8-8 is off, this error is handled as an automatically recoverable error. 2-1

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CHAPTER 2
Troubleshooting
2-1
This chapter gives solutions to some printer problems you may have.
▌
2.1
ERROR LED blinking pattern
The printer stops all printer operations for the selected paper section, goes off line, and the ERROR LED
blinks when an error is detected.
• Errors that automatically recover
Error
Description
ERROR LED blinking pattern
Recovery
Rear cover open error
(When recoverable
Error is selected)(*1)
The rear cover is opened
when printing
Recovers automatically
when the rear cover is
closed.
Print head
temperature error(*2)
The temperature of the
print head is extremely
high.
200ms
Recovers automatically
when the print head
cools.
NOTES
(*1)
These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status)
is off, the error hasn’t occurred but there is a “paper end error” instead. If MSW8-8 is off, this error
is handled as an automatically recoverable error.
(*2)
Print head temperature error is not abnormal.
• Recoverable errors
When a recoverable error occurs, after the cause of the error is removed, the printer can recover from the
error by receiving an error recovery command without turning off the power.
Error
Description
ERROR LED blinking pattern
Recovery
Rear cover open error
(*1)
The rear cover is opened
when printing.
200ms
Recovers automatically
when the rear cover is
closed.
Auto cutter error
(Type C only)
The auto cutter does not
work correctly.
Recovers by error
recovery command.
Home position
detection error (This
is “Mechanical error”)
The home position
cannot be detected due
to a paper jam.
Recovers by error
recovery command.
NOTES
(*1)
These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status)
is off, the error hasn’t occurred but there is a “paper end error” instead. If MSW8-8 is off, this error
is handled as an automatically recoverable error.