Samsung CLP-320N User Guide - Page 81

Printing quality problems

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Condition The machine prints, but the text is wrong, garbled, or incomplete. Pages print, but they are blank. The machine does not print PDF file correctly. Some graphics, text, or illustrations are missing. Possible cause Suggested solutions The machine cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. If you are in a DOS environment, the font setting for your machine may be set incorrectly. The toner cartridge is defective or out of toner. The file may have blank pages. Some parts, such as the controller or the board, may be defective. Incompatibility between the PDF file and the Acrobat products. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. Exit Windows and reboot the computer. Turn the machine off and back on again. See "Changing font setting (CLP-320N(K)/CLP-321N/CLP-32 5W(K)/ /CLP-326W only)" on page 51. Redistribute the toner, if necessary. If necessary, replace the toner cartridge. Check the file to ensure that it does not contain blank pages. Contact a service representative. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Condition Possible cause Suggested solutions The print quality of photos is not good. Images are not clear. Before printing, the machine emits vapor near the output tray. The machine does not print special- sized paper, such as billing paper. The printed billing paper is curled. The printed paper is curled. The resolution of the photo is very low. Using damp paper can cause vapor during printing. The Paper size and paper size setting do not match. The paper type setting does not match. Paper curl occurs dut to many different factors such as temperature humidity, paper type, high coverage printing, etc. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. This is not a problem. Just keep printing. Set the correct paper size in the Edit... in the Paper tab in the Printing Preferences (See "Opening printing preferences" on page 60). Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thick (See "Opening printing preferences" on page 60). Use the Paper Curl Reduction option. Go to Printing Preferences (See "Opening printing preferences" on page 60), click Advanced tab, and click the Paper Curl Reduction check box. This option will optimize environmental factors to reduce the paper curl level. Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. Condition Light or faded print Suggested solutions • If a vertical white streak or faded area appears on the page, the toner supply is low. You may be able to temporarily extend the toner cartridge life (See "Redistributing toner" on page 75). If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specification; for example, the paper is too moist or too rough (See "Print media specifications" on page 92). • If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning (See "Cleaning the inside" on page 72). • The surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs call the contact a service representative. Troubleshooting_ 81 Downloaded from www.Manualslib.com manuals search engine

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Troubleshooting
_ 81
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear the
problem.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The machine cable
is loose or defective.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
that you know works and try a print
job. Finally, try a new machine
cable.
The wrong printer
driver was selected.
Check the application’s printer
selection menu to ensure that your
machine is selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
If you are in a DOS
environment, the font
setting for your
machine may be set
incorrectly.
See "Changing font setting
(CLP-320N(K)/CLP-321N/CLP-32
5W(K)/ /CLP-326W only)" on
page 51.
Pages print, but
they are blank.
The toner cartridge
is defective or out of
toner.
Redistribute the toner, if
necessary.
If necessary, replace the toner
cartridge.
The file may have
blank pages.
Check the file to ensure that it does
not contain blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service representative.
The machine
does not print
PDF file
correctly. Some
graphics, text,
or illustrations
are missing.
Incompatibility
between the PDF file
and the Acrobat
products.
Printing the PDF file as an image
may enable the file to print. Turn
on
Print As Image
from the
Acrobat printing options.
It will take longer to print
when you print a PDF file as
an image.
Condition
Possible cause
Suggested solutions
The print quality
of photos is not
good. Images
are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you
increase the photo size in the
software application, the resolution
will be reduced.
Before printing,
the machine
emits vapor near
the output tray.
Using damp paper
can cause vapor
during printing.
This is not a problem. Just keep
printing.
The machine
does not print
special- sized
paper, such as
billing paper.
The Paper size and
paper size setting do
not match.
Set the correct paper size in the
Edit...
in the
Paper
tab in the
Printing Preferences
(See
"Opening printing preferences" on
page 60).
The printed
billing paper is
curled.
The paper type
setting does not
match.
Change the printer option and try
again. Go to
Printing
Preferences
, click
Paper
tab, and
set type to
Thick
(See "Opening
printing preferences" on page 60).
The printed
paper is curled.
Paper curl occurs
dut to many different
factors such as
temperature
humidity, paper type,
high coverage
printing, etc.
Use the
Paper Curl Reduction
option. Go to
Printing
Preferences
(See "Opening
printing preferences" on page 60),
click
Advanced
tab, and click the
Paper Curl Reduction
check box.
This option will optimize
environmental factors to reduce
the paper curl level.
Condition
Suggested solutions
Light or faded
print
•
If a vertical white streak or faded area appears
on the page, the toner supply is low. You may be
able to temporarily extend the toner cartridge life
(See "Redistributing toner" on page 75). If this
does not improve the print quality, install a new
toner cartridge.
•
The paper may not meet paper specification; for
example, the paper is too moist or too rough
(See "Print media specifications" on page 92).
•
If the entire page is light, the print resolution
setting is too low. Adjust the print resolution. See
the help screen of the printer driver.
•
A combination of faded or smeared defects may
indicate that the toner cartridge needs cleaning
(See "Cleaning the inside" on page 72).
•
The surface of the LSU part inside the machine
may be dirty. Clean the LSU by opening and
closing the front cover several times and if the
problem still occurs call the contact a service
representative.
Condition
Possible cause
Suggested solutions
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