Samsung CLP-320N User Guide - Page 82
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Condition Suggested solutions The top half of the paper is printed lighter than the rest of the paper The toner might not adhere properly to this type of paper. • Change the printer option and try again. Go to the Printing Preferences, click the Paper tab, and set the paper type to Recycled. Toner specks • The paper may not meet specification; for example, the paper is too moist or too rough (See "Print media specifications" on page 92). • The paper path may need cleaning (See "Cleaning the inside" on page 72). Dropouts White Spots If faded areas, generally rounded, occur randomly on the page. • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper (See "Print media specifications" on page 92). • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • Change the printer option and try again. Go to printer properties, click the Paper tab and set type to Thick Paper (See "Opening printing preferences" on page 60). • If these steps do not correct the problem, contact a service representative. White spots appear on the page. • The paper is too rough and a lot of dirt from the paper falls to the inner devices within the machine, which means the transfer belt may be dirty. Clean the inside of your machine. Contact a service representative. • The paper path may need cleaning. Contact a service representative. Condition Vertical lines Color or Black background Toner smear Suggested solutions If black vertical streaks appear on the page: • The imaging unit has probably been scratched. Remove the imaging unit and install a new one (See "Replacing the imaging unit" on page 87). If white vertical streaks appear on the page: • The surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs call the contact a service representative. If the amount of background shading becomes unacceptable: • Change to a lighter weight paper (See "Print media specifications" on page 92). • Check the machine's environment: very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading. • Remove the old toner cartridge and install a new one (See "Replacing the toner cartridge" on page 86). • Clean the inside of the machine. See "Cleaning the inside" on page 72. • Check the paper type and quality. See "Print media specifications" on page 92. • Remove the toner cartridge and install a new one. See "Replacing the toner cartridge" on page 86. Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the cartridge. After the printout, if you still have the same problems, remove the toner cartridge and install a new one (See "Replacing the toner cartridge" on page 86). • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. Troubleshooting_ 82 Downloaded from www.Manualslib.com manuals search engine