Samsung HT-P30 User Manual (user Manual) (ver.1.0) (English) - Page 62

Before Calling for Service

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Before Calling for Service Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center. Symptom Check/Remedy Disc tray does not open. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. Playback does not start. • Check the region number of the DVD. DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this DVD player. • Make sure that the rating level is correct. Playback does not start • Are you using a deformed disc or a disc with scratches on immediately when the the surface? Play/Pause button is pressed. • Wipe the disc clean. Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? Sound can be heard only from a few speakers and not all six. • When listening to a CD or radio, sound is output to the front speakers (L/R) only. Select "PRO LOGIC II" by pressing (Dolby Pro Logic II) on the remote control to use all six speakers. • Make sure that the DVD disc is 5.1-CH compatible. • If you set C, SL, and SR to NONE in the speaker mode in the audio setup of the setup screen, no sound is heard from the center speaker and the front left and right speakers. Set C, SL, and SR to SMALL. Picture does not appear, sound is not produced, or the disc tray opens 2 to 5 seconds later. • Was the DVD player suddenly moved from a cold place to a warm one? When condensation forms inside the player, remove the disc and let the player stand for 1 or 2 hours with the power on. (You can use the player again after condensation disappears.) Dolby Digital 5.1 CH Surround Sound is not produced. • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the information display? 61

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61
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
•
Are you using a deformed disc or a disc with scratches on
the surface?
•
Wipe the disc clean.
Disc tray does not open.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
•
No sound is heard during fast playback, slow playback, and step
motion playback.
•
Are the speakers connected properly? Is the speaker setup
correctly customized?
•
Is the disc severely damaged?
Sound is not produced.
Sound can be heard only
from a few speakers and
not all six.
•
Was the DVD player suddenly moved from a cold place to a warm
one? When condensation forms inside the player, remove the disc
and let the player stand for 1 or 2 hours with the power on. (You
can use the player again after condensation disappears.)
•
When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
(Dolby Pro Logic II) on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
is not produced, or the disc
tray opens 2 to 5 seconds later.
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
CH Surround Sound is produced only if the disc is recorded with
5.1 channel sound.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
the information display?
Dolby Digital 5.1 CH
Surround Sound is not
produced.
Symptom
Check/Remedy
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or
if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer
or Samsung Electronics Service Center.
Before Calling for Service