Samsung MC17J8000CS/AA User Manual - Page 74

Information codes

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Information codes If the oven fails to operate, you may see an information code on the display. Check the table below for the code, and then follow the directions. Code C-20 C-21 C-F0 C-A1 C-D0 Description The temperature sensor read the temperature incorrectly. Temperature sensor detects a higher temperature than the setting temperature. The microwave has sensed an internal communications failure. The oven has failed to sense the opening or closing of the damper for 1 minute. Control buttons are pressed over 10 seconds. Action Press the STOP/CANCEL button and operate again. If it appears again, turn off the microwave oven, let it sit for more than 30 seconds, and then try setting again. If this code re-appears, call your local SAMSUNG Customer Care Center. Turn off the microwave oven and let it cool, then try the setting again. If this code re-appears, call your local SAMSUNG Customer Care Center. Unplug the power cord of the oven, and contact a local SAMSUNG Customer Care Center. Clean the keys and check if there is water on the surface around key. If it appears again, turn off the microwave oven, let it sit for more than 30 seconds, and then try setting again. If this code re-appears, call your local SAMSUNG Customer Care Center. Troubleshooting  MC17J8000CS_AA _DE68-04224C-00_EN.indd 73 English 73 2015-06-16 �� 9:52:15

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English
73
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check the table
below for the code, and then follow the directions.
Code
Description
Action
C-20
The temperature sensor
read the temperature
incorrectly.
Press the
STOP/CANCEL
button and
operate again. If it appears again, turn
off the microwave oven, let it sit for
more than 30 seconds, and then try
setting again.
If this code re-appears, call your local
SAMSUNG Customer Care Center.
C-21
Temperature sensor detects
a higher temperature than
the setting temperature.
Turn off the microwave oven and let it
cool, then try the setting again.
If this code re-appears, call your local
SAMSUNG Customer Care Center.
C-F0
The microwave has sensed
an internal communications
failure.
Unplug the power cord of the oven, and
contact a local SAMSUNG Customer Care
Center.
C-A1
The oven has failed to
sense the opening or
closing of the damper for
1 minute.
C-D0
Control buttons are pressed
over 10 seconds.
Clean the keys and check if there is
water on the surface around key. If it
appears again, turn off the microwave
oven, let it sit for more than 30 seconds,
and then try setting again. If this code
re-appears, call your local SAMSUNG
Customer Care Center.
MC17J8000CS_AA _DE68-04224C-00_EN.indd
73
2015-06-16
�� 9:52:15