Samsung NE59J7630SG/AA User Manual - Page 43

English 43

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Problem The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Use the oven as usual. The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Problem Brown streaks or specks. Possible cause Boilovers have been cooked onto the surface. Areas of discoloration Mineral deposits from water with metallic sheen. and food have been left on the surface of the cooktop. "Cracking" or "popping" sound. This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions. Solution • Wait until the surface cools down. Then, use a scraper to remove those impurities. Use the blade scraper to remove soil. • See the section on the care and cleaning of the glass cooktop on pages 38-39. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. This is normal operation, and not a system failure. Use the oven as usual. Troubleshooting English 43

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English 43
Troubleshooting
Problem
Possible cause
Solution
The surface unit
frequently cycles on
and off.
The surface unit
stops glowing when
changed to a lower
setting.
The element will cycle on
and off to maintain the
power setting.
This is normal operation, and
not a system failure. Use the
oven as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic
glass top cleaning cream. Do
not use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
Problem
Possible cause
Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
•
Wait until the surface
cools down. Then, use a
scraper to remove those
impurities. Use the
blade scraper to remove
soil.
•
See the section on the
care and cleaning of the
glass cooktop on pages
38
-
39
.
Areas of discoloration
with metallic sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
•
Remove using a
ceramic-glass cooktop
cleaning cream.
•
Use cookware with
clean, dry bottoms.
Clean the cooktop with
a ceramic cleaning
agent regularly every
week.
“Cracking” or
“popping” sound.
This is the sound of the
metal heating and cooling
during both the cooking and
self-cleaning functions.
This is normal operation, and
not a system failure. Use the
oven as usual.