Samsung PN63C8000YF User Manual (user Manual) (ver.1.0) (English, French, Span - Page 62

Other Information Issues Solutions and Explanations PC Connection A "Mode Not Supported" message appears. • Set your PC's output resolution so it matches the resolutions supported by the TV. (p. 12) "PC" is always shown on the source list, even if a PC is not connected. • This is normal; "PC" is always shown on the source list, regardless of whether a PC is connected. The video is OK but there is no audio. • If you are using an HDMI connection, check the audio output setting on your PC. Network Connection The wireless network connection failed. • The Samsung Wireless USB dongle is required to use a wireless network. • Make sure the Network Connection is set to Wireless (p. 31). • Make sure the TV is connected to a wireless IP sharer (router). Software Upgrade over the network fails. • Try network test in Setup menu (p. 26). • If you have latest SW version, SW upgrade will not proceed. Others Purple/green rolling horizontal bars and buzzing noise from the TV speakers with Component cable connection. • Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI connection. The picture won't display in full screen. • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. • Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. • Adjust the picture size options on your external device or TV to full screen. The remote control does not work. • Replace the remote control batteries with correct the poles (+/-) in the right direction. • Clean the sensor's transmission window on the remote. • Try pointing the remote directly at the TV from 5~6 feet away. The TV is making a humming noise. • Plasma TVs typically make a soft humming sound. This is normal. It's caused by the electrical charges that are used to create the images on the screen. • If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the brightness lower. • You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard surface. Also try rerouting your connection cables. • Improper installation of wall mount can create excessive noise. Image Retention (Burn In) Issue. • To minimize the possibility of screen burn, this unit is equipped with screen burn reduction technology. Pixel Shift technology enables you to set picture movement up/down (Vertical Line) and side to side (Horizontal Dot). The cable/set top box remote control doesn't turn the TV on or off, or adjust the volume. • Program the Cable/Sat remote control to operate the TV. Refer to the Cable/Set user manual for the SAMSUNG TV code. A "Mode Not Supported" message appears. • Check the supported resolution of the TV, and adjust the external device's output resolution accordingly. Refer to the resolution settings on page 12 of this manual. Caption on TV menu is greyed out. • Caption can not be selected in the TV menu when connected via HDMI or Component (p. 26). • Caption must be activated on the external device (p. 26). There is a plastic smell from the TV. • This smell is normal and will dissipate over time. The TV Signal Information is unavailable in the Self Diagnostic Test menu. • This function is only available with digital channels from an Antenna / RF/Coax connection. (p. 28) The TV is tilted to the side. • Remove the base stand from the TV and reassemble it. The channel menu is greyed out (unavailable). • The Channel menu is only available when the TV source is selected. 62 English