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Samsung SL-C460FW User Manual Ver.1.0 (English) - Page 272

Troubleshooting, Faxing problems

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6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems 273 • Power and cable connecting problems 274 • Printing problems 275 • Printing quality problems 279 • Copying problems 287 • Scanning problems 288 • Faxing problems 289 • Operating system problems 291 For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting" on page 185).

Section	Page
Basic	1
1. Introduction	4
Key benefits	5
Features by models	7
Useful to know	12
About this user’s guide	13
Conventions	13
General icons	13
Safety information	14
Important safety symbols	14
Operating environment	14
Operating method	15
Installation / Moving	16
Maintenance / Checking	17
Supply usage	18
Machine overview	20
Accessories	20
Front view	21
Rear view	23
Control panel overview	24
C46xW	24
C46xFW	26
Turning on the machine	28
Installing the driver locally	29
Windows	29
Reinstalling the driver	30
Windows	30
2. Menu Overview and Basic Setup	31
Menu overview	32
Accessing the menu	32
Machine’s basic settings	38
Media and tray	40
Tray overview	40
Loading paper in the tray	41
Printing on special media	43
Setting the paper size and type	46
Using the output support	47
Preparing originals	48
Loading originals	48
Basic printing	52
Printing	52
Canceling a print job	53
Opening printing preferences	54
Using help	55
Eco printing	56
Basic copying	58
Basic copy	58
Changing the settings for each copy	58
ID card copying	60
Basic scanning	62
Basic Scanning	62
Basic faxing	63
Preparing to fax	63
Sending a fax	63
Receiving a fax	65
Adjusting the document settings	65
Using USB memory device	67
About USB memory	67
Plugging in a USB memory device	67
Scanning to a USB memory device	68
Printing from a USB memory device	69
Managing USB memory	70
3. Maintenance	72
Ordering supplies and accessories	73
Available supplies	74
Available maintenance parts	75
Storing the toner cartridge	76
Handling instructions	76
Toner cartridge usage	76
Estimated cartridge life	77
Redistributing toner	78
Replacing the toner cartridge	80
Replacing the waste toner container	82
Replacing the imaging unit	84
Monitoring the supplies life	86
Setting the toner low alert	87
Cleaning the machine	88
Cleaning the outside	88
Cleaning the inside	89
Cleaning the scan unit	91
Tips for moving & storing your machine	92
4. Troubleshooting	93
Tips for avoiding paper jams	94
Clearing original document jams	95
Original paper jam in front of scanner	96
Original paper jam inside of scanner	97
Original paper jam in exit area of scanner	99
Clearing paper jams	100
In tray	100
Inside the machine	102
In exit area	103
Understanding the status LED	104
Understanding display messages	106
Paper Jam-related messages	106
Toner-related messages	107
Tray-related messages	109
Network-related messages	109
Misc. messages	109
5. Appendix	112
Specifications	113
General specifications	113
Print media specifications	115
System requirements	117
Network environment	121
Regulatory information	122
Laser safety statement	122
Ozone safety	123
Mercury Safety	123
Power saver	123
Recycling	123
China only	124
Correct disposal of this product (Waste electrical & electronic equipment)	124
State of California Proposition 65 Warning (US Only)	125
Taiwan only	125
Radio frequency emissions	125
United States of America	126
Russia only	127
Germany only	127
Turkey only	127
Thai only	127
Canada only	127
Fax Branding	128
Ringer Equivalence Number	128
Replacing the Fitted Plug (for UK Only)	129
Declaration of conformity (European countries)	130
Israel only	132
Regulatory compliance statements	132
China only	134
Copyright	135
Advanced	136
1. Software Installation	139
Installation for Mac	140
Reinstallation for Mac	141
Installation for Linux	142
Installing the Unified Linux Driver	142
Reinstallation for Linux	143
2. Using a Network- Connected Machine	144
Useful network programs	145
SyncThru™ Web Service	145
SyncThru™ Web Admin Service	145
SetIP wired network setup	145
Wired network setup	146
Printing a network configuration report	146
Setting IP address	146
Installing driver over the network	149
Windows	149
Mac	151
Linux	152
IPv6 configuration	154
From the control panel	154
From the SyncThru™ Web Service	155
Wireless network setup	157
Getting started	157
Introducing wireless set up methods	158
Using the WPS button	160
Using the menu button	163
Setup using Windows	164
Setup using Mac	172
Using a network cable	180
Turning the Wi-Fi network on/off	182
Setting the Wi-Fi Direct for mobile printing	183
Troubleshooting	185
Samsung Mobile Print	189
What is Samsung Mobile Print?	189
Downloading Samsung Mobile Print	189
Supported Mobile OS	189
Supported devices	189
Using the NFC feature	190
Requirements	190
Printing	190
Scanning	192
AirPrint	194
Setting up AirPrint	194
Printing via AirPrint	194
Google Cloud Print	196
Registering your Google account to the printer	196
Printing with Google Cloud Print	197
3. Useful Setting Menus	199
Before you begin reading a chapter	200
Print	201
Copy	202
Copy feature	202
Copy Setup	203
Fax	205
Fax Feature	205
Sending setup	206
Receiving setup	207
Another setup	207
Scan	209
Scan feature	209
Scan setup	209
System setup	211
Machine setup	211
Paper setup	213
Sound / Volume	213
Report	214
Maintenance	215
Network setup	217
4. Special Features	219
Altitude adjustment	220
Entering various characters	221
Entering alphanumeric characters	221
Keypad letters and numbers	221
Setting up the fax address book	222
Registering a speed dial number	222
Using speed dial numbers	222
Editing speed dial numbers	222
Registering a group dial number	223
Editing group dial numbers	223
Searching address book for an entry	223
Printing address book	224
Printing features	225
Changing the default print settings	225
Setting your machine as a default machine	225
Using advanced print features	226
Mac printing	233
Linux printing	234
Scan features	237
Basic scanning method	237
Setting the scan settings in the computer	237
Scanning from network connected machine	238
Scanning to WSD	239
Scanning from image editing program	240
Scanning using the WIA driver	240
Scanning with Samsung Easy Document Creator	241
Mac scanning	242
Linux scanning	243
Fax features	245
Automatic redialing	245
Redialing the fax number	245
Confirming a transmission	245
Sending a fax in the computer	246
Delaying a fax transmission	246
Sending a priority fax	248
Forwarding a sent fax to another destination	248
Forwarding a received fax	249
Receiving a fax in the computer	249
Changing the receive modes	250
Receiving manually in Tel mode	250
Receiving in Answering Machine/Fax mode	251
Receiving faxes with an extension telephone	251
Receiving faxes using DRPD mode	251
Receiving in secure receiving mode	252
Receiving faxes in memory	252
Printing sent fax report automatically	253
5. Useful Management Tools	254
Easy Capture Manager	255
Samsung Easy Color Manager	256
Samsung AnyWeb Print	257
Easy Eco Driver	258
Using SyncThru™ Web Service	259
Accessing SyncThru™ Web Service	259
SyncThru™ Web Service overview	259
Setting the system administrator’s information	260
Using Samsung Easy Printer Manager	262
Understanding Samsung Easy Printer Manager	262
Advanced settings user interface overview	263
Using Samsung Easy Document Creator	265
Using Samsung Printer Status	266
Samsung Printer Status overview	266
Using the Linux Unified Driver Configurator	268
Opening Unified Driver Configurator	268
Printers configuration	269
Ports configuration	271
6. Troubleshooting	272
Paper feeding problems	273
Power and cable connecting problems	274
Printing problems	275
Printing quality problems	279
Copying problems	287
Scanning problems	288
Faxing problems	289
Operating system problems	291
Common Windows problems	291
Common Mac problems	292
Common Linux problems	293
Common PostScript problems	295
Quick Guide for Windows 8 User	296
Understanding the screen	297
System requirements	298
Installing the driver locally	299
From the Start Screen	299
From the Desktop Screen	299
Installing the driver over the network	301
From the Start Screen	301
From the Desktop Screen	301
Installing the driver over the wireless network	303
From the Start Screen	303
From the Desktop Screen	303
Uninstalling the driver	305
From the Start Screen	305
From the Desktop Screen	305
Using Samsung Printer Experience	306
Understanding the Samsung Printer Experience	306
Adding/Deleting Printers	307
Printing from Windows 8	308
Scanning from Windows 8	311
Accessing management tools	313
Installing accessories	314
Troubleshooting	315
Contact SAMSUNG worldwide	316
Glossary	321
Index	333
A	333
accessing	333
management tools 313	333
address book	333
editing 222	333
group editing 223	333
group registering 223	333
registering 222	333
using 222	333
address book setup 222	333
AirPrint 194	333
AnyWeb Print 257	333
B	333
buttons	333
eco 25, 27	333
id copy 26	333
numeric keypad 27	333
scan to 24	333
wps 24, 26	333
C	333
cleaning	333
inside 89	333
outside 88	333
scan unit 91	333
cleaning a machine 88	333
control panel 24	333
convention 13	333
copy	333
general setup 202	333
copying	333
basic copying 58	333
reducing or enlarging copies 59	333
D	333
default settings	333
tray setting 46	333
E	333
easy document creator 265	333
e-book conversion 265	333
eco printing 56	333
entering character 221	333
error message 106	333
F	333
favorites settings, for printing 55	333
fax	333
adding documents to a reserved fax 247	333
automatic redialing 245	333
canceling a reserved fax job 247	333
changing the receive modes 250	333
delaying a fax transmission 246	333
forwarding a received fax to another destination 249	333
forwarding a sent fax to another destination 248	333
general setup 205	333
Printing sent fax report automatically 253	333
receiving a fax in the computer 249	333
receiving faxes in memory 252	333
receiving in Answering Machine mode 251	333
receiving in DRPD mode 251	333
receiving in Fax mode 251	333
receiving in secure mode 252	333
receiving in Tel mode 250	333
receiving with ext. telephone 251	333
redialing the last number 245	333
sending a fax in the computer 246	333
sending a priority fax 248	333
fax feature 245	333
fax sending	333
multi sending 64	334
faxing	334
adjusting darkness 66	334
adjusting resolution 66	334
preparing to fax 63	334
receiving in Fax mode 65	334
features 5	334
machine features 199	334
print media feature 115	334
front view 21	334
G	334
general icons 13	334
general settings 211	334
glossary 321	334
google cloud printing 196	334
I	334
id copy 60	334
installation	334
accessories 314	334
J	334
jam	334
clearing original document 95	334
clearing paper 100	334
tips for avoiding paper jams 94	334
L	334
LCD display	334
browsing the machine status 202, 203, 205, 209, 214	334
Linux	334
common Linux problems 293	334
driver installation for network connected 152	334
driver installation for USB cable connected 142	334
driver reinstallation for USB cable connected 143	334
printer properties 235	334
printing 234	334
scanning 243	334
unifled driver configurator 268	334
using SetIP 148	334
linux scanning 243	334
loading	334
paper in the tray1 41	334
special media 43	334
loading originals 48	334
M	334
Mac	334
common Mac problems 292	334
driver installation for network connected 151	334
driver installation for USB cable connected 140	334
driver reinstallation for USB cable connected 141	334
printing 233	334
scanning 242	334
system requirements 119	334
using SetIP 147	334
mac scanning 242	334
machine information 202, 203, 205, 209, 214	334
machine setup	334
machine status 202, 203, 205, 209, 214	334
maintenance parts 75	334
menu overview 32	334
multi-purpose tray	334
using special media 43	334
N	335
network	335
driver installation	335
Linux 152	335
Mac 151	335
Windows 149	335
general setup 217	335
installing environment 121	335
introducing network programs 145	335
IPv6 configuration 154	335
SetIP program 146, 147, 148, 181	335
wired network setup 146	335
wireless network setup 157	335
n-up printing	335
Mac 233	335
O	335
output support 47	335
overlay printing	335
create 231	335
delete 232	335
print 232	335
P	335
placing a machine	335
adjusting the altitude 220	335
postScript driver	335
troubleshooting 295	335
preparing originals type 48	335
print	335
general setup 201	335
mobile OS 189	335
mobile print 189	335
print media	335
card stock 45	335
labels 45	335
output support 115	335
preprinted paper 46	335
setting the paper size 46	335
setting the paper type 46	335
special media 43	335
print menu 201	335
printer preferences	335
Linux 235	335
printer status	335
general information 266	335
printing	335
changing the default print settings 225	335
Linux 234	335
Mac 233	335
multiple pages on one sheet of paper	335
Mac 233	335
printing a document	335
Windows 52	335
printing on both sides of paper	335
Mac 234	335
printing to a file 226	335
setting as a default machine 225	335
special printer features 227	335
USB memory 69	335
printing a document	335
Linux 234	335
Mac 233	335
printing feature 225	335
problem	335
operating system problems 291	335
problems	335
copying problems 287	335
faxing problems 289	335
paper feeding problems 273	335
power problems 274	336
printing problems 275	336
printing quality problems 279	336