Samsung SM-V100T User Manual T-mobile Wireless Sm-v100t Lte Mobile Hotspot Pro - Page 48

Troubleshooting, Technical Support, Connection Tips and Tricks

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Section 9: Troubleshooting This section covers common technical support questions and solutions. Technical Support If you experience any issues with your device, visit us at the HotSpot website http://support.t-mobile.com/welcome or contact Customer Service at 1-877-453-1304. Connection Tips and Tricks The following are a few common troubleshooting issues and possible solutions. I can't get any network signal appearing on the main screen. • Your microSIM card may be improperly installed. These cards are commonly inserted in the wrong orientation. Remove the card and re-attempt a proper insertion. • If your microSIM card is properly inserted and you still can't get a network connection, call customer support and confirm your account is active and there are no issues. I can't connect to the Wireless HotSpot using the provided password. • Underneath the back cover is the device's default SSID (wireless network name) and the default password. This password is used to connect your Wi-Fi enabled device to the HotSpot. • If the sticker information is not accepted make sure your CAPS Lock is not on and you enable the "Show password" feature on your target device. • The HotSpot's default password is the last 8 digits of the IMEI. How do I reset the device back to Factory Default via the Web Portal? • Access the Web portal and select Configuration g Tools tab. • Scroll to the bottom of the page and select the Factory Reset button. • Follow the on-screen instructions to complete the process. 44

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44
Section 9: Troubleshooting
This section covers common technical support questions and
solutions.
Technical Support
If you experience any issues with your device, visit us at the
HotSpot website
or contact
Customer Service at 1-877-453-1304.
Connection Tips and Tricks
The following are a few common troubleshooting issues and
possible solutions.
I can’t get any network signal appearing on the main screen.
•
Your microSIM card may be improperly installed. These cards are
commonly inserted in the wrong orientation. Remove the card and
re-attempt a proper insertion.
•
If your microSIM card is properly inserted and you still can’t get a
network connection, call customer support and confirm your
account is active and there are no issues.
I can’t connect to the Wireless HotSpot using the provided
password.
•
Underneath the back cover is the device’s default SSID (wireless
network name) and the default password. This password is used
to connect your Wi-Fi enabled device to the HotSpot.
•
If the sticker information is not accepted make sure your CAPS
Lock is not on and you enable the “Show password” feature on
your target device.
•
The HotSpot’s default password is the last 8 digits of the IMEI.
How do I reset the device back to Factory Default via the Web
Portal?
•
Access the Web portal and select Configuration g Tools tab.
•
Scroll to the bottom of the page and select the Factory Reset
button.
•
Follow the on-screen instructions to complete the process.