Samsung SM-W700 User Manual - Page 56
When you turn on your device or while
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Troubleshooting Before contacting a Samsung Service Center, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Enter your screen lock Password, PIN, Picture password, or Pattern log in to unlock the screen. Your device displays network or service error messages. • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. • You cannot access some options without a subscription. For more information, contact your service provider. Your device does not turn on. • When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device. The touchscreen responds slowly or improperly. • If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction. • The touchscreen may malfunction in humid conditions or when exposed to water. • Restart your device to clear any temporary software bugs. • Ensure that your device software is updated to the latest version. • If the touchscreen is scratched or damaged, visit a Samsung Service Center. Your device freezes or has fatal errors. Try the following solutions. If the problem is still not resolved, contact a Samsung Service Center. • Restarting the device: If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. • Forcing restart: If your device is frozen and unresponsive, press and hold the Power key for more than 10 seconds until the device turns off. Then, press and hold the Power key again to restart it. - Resetting the device: If the methods above do not solve your problem, perform a factory data reset. To perform a factory data reset: • On the taskbar, tap Start > All apps > Samsung > Samsung Recovery > Factory image > Recover > Recover > Ok. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. Appendix 52 Troubleshooting