Samsung SNP-3371TH User Manual - Page 106

Troubleshooting

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appendix TROUBLESHOOTING PROBLEM I can't access the camera from a web browser. Viewer got disconnected during monitoring. I cannot connect to the system using a tab browser of Internet Explorer 7.0. The camera connected to the network is not detected in the IP installer program. Images overlap. No image appears. SOLUTION y Check to make sure that the camera's Network settings are appropriate. y Check to make sure that all network cables have been connected properly. y If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem. y If connected using a DDNS URL, verify that the MAC address has been properly entered. y If the camera is connected to a Broadband Router, verify that port forwarding is properly configured. y Connected Viewers become disconnected upon any change to camera or network configurations. y Check all network connections. y If the camera is connected over an PPPoE network, it' s possible for Viewer to disconnect under poor network conditions. y When you try to connect to the system using a tab browser, the same cookie information is shared, resulting in errors when connected. Therefore, instead of using a tab browser, open a new browser window to connect to the system. y Turn off the firewall settings on your PC and then search the camera again. y Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap. y If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to. 106_ appendix

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appendix
106_
appendix
TROUBLESHOOTING
PROBLEM
SOLUTION
I can’t access the camera from a
web browser.
y
Check to make sure that the camera’s Network settings are appropriate.
y
Check to make sure that all network cables have been connected
properly.
y
If connected using DHCP, verify that the camera is able to acquire
dynamic IP addresses without any problem.
y
If connected using a DDNS URL, verify that the MAC address has been
properly entered.
y
If the camera is connected to a Broadband Router, verify that port
forwarding is properly configured.
Viewer got disconnected during
monitoring.
y
Connected Viewers become disconnected upon any change to camera or
network configurations.
y
Check all network connections.
y
If the camera is connected over an PPPoE network, it’ s possible for
Viewer to disconnect under poor network conditions.
I cannot connect to the system
using a tab browser of Internet
Explorer 7.0.
y
When you try to connect to the system using a tab browser, the same
cookie information is shared, resulting in errors when connected.
Therefore, instead of using a tab browser, open a new browser window
to connect to the system.
The camera connected to the
network is not detected in the IP
installer program.
y
Turn off the firewall settings on your PC and then search the camera
again.
Images overlap.
y
Check whether two or more cameras are set to a single multicast address
instead of different addresses. If a single address is used for multiple
cameras, the images may overlap.
No image appears.
y
If the transmission method is set to multicast, check whether there is a
router that supports multicast in the LAN the camera is connected to.