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Samsung UN105S9WAF User Manual - Page 6

Troubleshooting, Appendix, Read Before Using Voice, Motion, or Face Recognition

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Troubleshooting Getting Support 189 Support through Remote Management 190 Finding the Information You Need for Service Requesting support There is a problem with the picture 191 Testing the Picture I can't hear the sound clearly 193 Testing the Sound I can't see 3D images clearly. 194 Testing 3D Picture Quality There is a problem with the broadcast. My computer won't connect. I can't connect to the Internet. The Schedule Recording/Timeshift function isn't working. Anynet+ (HDMI-CEC) isn't working. I am having trouble launching/using apps. My file won't play. I want to reset the TV. Other Issues Appendix Before Using the Recording and Timeshift Functions 201 Before Using the Recording and Schedule Recording Functions 202 Before the Using Timeshift Function Read Before Using 3D Viewing Mode 203 3D Precautions S-Recommendation Disclaimer 206 S Recommendation with Voice Interaction 206 S Recommendation Supported Resolutions for 3D Modes 207 HDMI 208 Component 208 Digital Channel 208 Videos/Photos 208 Computer via HDMI Cable Supported Resolutions for UHD 209 HDMI Connector except for the MHL-to-HDMI Connector 209 MHL-to-HDMI Connector Read Before Using Voice, Motion, or Face Recognition 210 Voice, Motion, and Face Recognition Precautions 212 Requirements for Using Voice, Motion, or Face Recognition Read Before Using Apps Read Before Using the Web Browser Read Before Playing Photo, Video, or Music Files 217 Photo, Video, and Music File Use Limitations 217 Compatible Storage Devices for File Transfers 218 Supported External Subtitles 218 Supported Internal Subtitles 219 Supported Image Formats and Resolutions 219 Supported Music Formats and Codecs 220 Supported Video Codecs Read After Installing the TV 222 Picture Sizes and Input Signals 223 Installing an Anti-Theft Lock 224 Read Before Setting Up a Wireless Internet Connection Read Before Connecting a Computer (Supported Resolutions) 225 IBM 225 MAC 226 VESA DMT Supported Resolutions for Video Signals 227 CEA-861 227 HDMI Read Before Using the Bluetooth Devices 228 Restrictions for using Bluetooth License Glossary

Section	Page
Quick Guide	7
Using Smart Hub	7
Using Voice Control	9
Using Motion Control	10
Using the Samsung Smart Control	11
Using Multi-Link Screen	13
Connecting Antenna and External devices	14
Antenna Connection	14
Video Device Connections	14
HDMI Connection	15
Component Connection	16
Composite (A/V) Connection	17
Audio Input and Output Connections	18
HDMI (ARC) Connection	18
Digital Audio (Optical) Connection	19
Audio Output Connection	20
Connecting to a Computer	21
Connecting Through the HDMI Port	22
Connecting With a DVI to HDMI Cable	23
Connecting Through Samsung Link	24
Connecting Through DLNA Using Your Home Network	24
Connecting via Samsung Smart View 2.0	25
Connecting To a Mobile Device	25
Connecting With an MHL to HDMI Cable	26
Screen Mirroring	27
Connecting Mobile Devices without a Wireless Router (Wi-Fi Direct)	29
Connecting Through Samsung Link	29
Connecting Through DLNA Using Your Home Network	30
Connecting via Samsung Smart View 2.0	30
Specifying the Name of the TV on a Network	30
Switching Between Video Sources	31
Other Functions Available When You Display the Source List	31
The Universal Remote Function	31
Using the Remote Control and Peripherals	32
Installing Batteries into the Samsung Smart Control	32
The Low Battery Alarm Window	32
Pairing the Samsung Smart Control	33
Reconnecting the Samsung Smart Control	33
Using the Samsung Smart Control	34
Button Functions	34
Operating the TV by Moving the Samsung Smart Control	37
Using the Touch Pad and the Directional Buttons	38
Displaying and Using the On-Screen Remote	40
Installing Smart View 2.0 a Near Field Communications (NFC) Device	42
Controlling External Devices with the TV Remote - Using the Universal Remote	44
Connecting the IR Extender Cable	44
Setting Up the Universal Remote Control	45
Universal Remote Features	46
Controlling the TV with a Keyboard	47
Connecting a Keyboard	47
Using the Keyboard	48
Controlling the TV with a Mouse	49
Connecting a Mouse	49
Using the Mouse	50
Entering Text Using the On-Screen QWERTY Keypad	51
Using Additional Functions	51
Internet Connection	52
Establishing a Wired Internet Connection	52
Using Cat 7 LAN Cables	52
Connecting to a Wired Internet Network Automatically	53
Connecting to a Wired Internet Network Manually	54
Establishing a Wireless Internet Connection	56
Connecting to a Wireless Internet Network Automatically	56
Connecting to a Wireless Internet Network Manually	57
Connecting to a Wireless Internet Network with WPS	58
Troubleshooting Internet Connectivity Issues	59
Troubleshooting Wired Internet Connectivity Issues	59
Troubleshooting Wireless Internet Connectivity Issues	60
Checking the Internet Connection Status	61
Smart Features	62
Using Multiple Functions on a Single Screen (Multi-Link Screen)	62
Launching Multi-Link Screen	62
Using Multi-Link Screen	62
Smart Hub	64
Testing Smart Hub connections	64
Opening the First Screen	65
Moving to the Panel Screen	66
Using the Smart Hub Tutorial	66
Resetting Smart Hub	66
Using Smart Hub with a Samsung Account	67
Creating a Samsung Account	67
Signing in to a Samsung Account	69
Linking Your Samsung Account to External Service Accounts	70
Changing and Adding Information to a Samsung Account	71
Deleting a Samsung Account from the TV	71
Using the Games Panel	72
Using Supported Features via the Pop-Up Menu	72
Installing and Running a Game	73
Managing Downloaded or Purchased Games	74
Using the SAMSUNG APPS Panel	75
Using Supported Features via the Pop-Up Menu - Downloaded Apps	76
Using Supported Features via the Pop-Up Menu - Recommended Apps	77
Installing an App	77
Using the e-Manual	79
Launching the e-Manual	79
Accessing the Menu from the e-Manual	80
Loading Reference Pages	80
Updating the e-Manual to the Latest Version	80
Using Web Browser	81
Relocating an App on the Apps Screen.	85
Deleting an App from the TV	85
Rating/Reviewing an App	86
Updating Apps	86
Using Other App Features and Functions	87
Using the Multimedia Panel (Playing Photos, Videos, and Music)	88
Playing Media Content Saved on a USB Device	89
Playing Multimedia Content Saved on a Computer/Mobile Device	90
Buttons and Functions Available While Viewing Photos	93
Buttons and Functions Available While Viewing Videos	94
Buttons and Functions Available While Playing Music	96
Listening to Music in HD Quality	97
Functions on the Media Content List Screen	98
Using the NewsON Panel	99
News	99
Weather	99
Using the SOCCER Panel	100
Setting Your Favorite Team	101
Controlling the TV with Your Voice (for the UHD 9000 and S9 series models)	102
Using Imperative Voice Control	102
Using Interactive Voice Control	104
Controlling the TV with Your Voice (for SEK 2500U)	106
Testing Noise Around the TV's Built-in Microphone	106
Using Imperative Voice Control	107
Using Interactive Voice Control	109
Controlling the TV using Motions (Motion Control)	111
Testing Ambient Illumination Using the TV Camera	111
Activating Motion Control	112
Motion Control Screen Layout	115
Using Face Recognition	118
Registering Your Face to Your Samsung Account	118
Changing Your Login Method to Face Recognition	119
Signing in to a Samsung Account Using Face Recognition	119
TV Viewing	120
Digital Broadcast Information at a Glance	120
Using the Guide	120
Viewing Detailed Information	121
Checking Current Program Info	122
Changing the broadcast signal	122
Digital Channel Signal Info and Strength	122
Recording Programs	123
Formatting a USB Recording Device	123
Recording Programs	125
Buttons and Functions Available While Recording a Program	126
Managing the Schedule Recording List	127
Viewing Recorded Programs	128
Managing Recorded Files	131
Setting Up a Schedule Viewing	132
Digital Channel Schedule Viewing	132
Analog Channel Schedule Viewing	133
Canceling a Schedule Viewing	134
Editing a Schedule Viewing	134
Using Timeshift	135
Using the Channel List	136
Registering, Removing, and Editing Channels	137
Registering and Removing Channels	137
Editing Registered Channels	138
Program Rating Lock	139
Creating a Personal Favorites List	142
Registering Channels as a Favorites	142
Selecting from Favorite List Channels Only	143
Editing a Favorites List	144
Edit Favorites Screen Menu Items	144
Making Sports Programs More Realistic with Soccer Mode	147
Enabling Soccer Mode	147
Extracting Highlights Automatically	147
Functions Available While Watching Sports in Soccer Mode	148
Viewing a game recorded in Soccer Mode	149
TV-Viewing Support Features	150
Showing Captions	150
Enabling the Audio Guide for the Video Description	152
PIP Broadcast Viewing	152
Scanning for Available Channels	153
Selecting the Broadcast Audio Language	153
Fine-Tuning the Screen	154
Remove Scrambled Channels	154
Picture and Sound Settings	155
Changing the Picture Mode and Adjusting the Picture Quality	155
Choosing the Right Picture Mode for the Viewing Environment	155
Adjusting the Picture Quality for Each Picture Mode	156
Fine-Tuning Each Picture Mode (Advanced Settings)	157
Adjusting the Picture for Easier Viewing (Picture Options)	159
Viewing in 3D	161
Starting 3D	161
Changing the 3D Mode	162
Adjusting the 3D Effect	163
Picture Support Functions	164
PIP Broadcast Viewing	164
Changing the Picture Size and Position (for UHD 9000, UN110S9BF, UN110S9VF and SEK-2500U models)	165
Changing the Picture Size and Position (for UN105S9WAF models only)	166
Listening to Audio Only with the Screen Turned Off (Picture Off)	167
Resetting the Picture Mode Settings	167
Changing the Sound Mode and Using Sound Effects	168
Choosing the Right Sound Mode for the Environment	168
Using Sound Effects	168
Customizing Sound (Sound Customizer)	169
Customizing Sound	169
Using a Custom Sound Profile	169
Renaming and Deleting Custom Sound Profiles	170
Modifying a Custom Sound	170
Sound Support Functions	171
Selecting Speakers	171
Designating the TV's Installation Type	172
Listening to TV Sound through Samsung Bluetooth Audio	172
Listening to TV Sound through Samsung Multiroom Link compatible Speakers	173
Listening to the TV through Bluetooth Headphones	174
Enabling Digital Audio Output	174
Listening to 3D Audio in 3D Mode	175
Resetting All Sound Settings	175
General	176
Setting the Time and Using the Timer	176
Setting the Current Time	176
Using the Timers	178
Using the Screen Burn Protection and Energy Saving Features	180
Preventing Screen Burn	180
Using Energy Saving Features	180
Using Anynet+ (HDMI-CEC)	181
Setting Up Anynet+ (HDMI-CEC)	181
Using Anynet+ (HDMI-CEC)	182
Updating the TV’s Software	183
Update now	183
Online	183
Manually, Using a USB Flash Drive	184
Enabling Automatic Software Updates	185
Protecting the TV from Hacking and malicious code	185
Checking the TV and Connected Storage Media	185
Automatically Scanning when the TV is Powered On	186
Automatically Adding malicious code to the Blocked List	186
Using Other Functions	187
Setting Up a Password	187
Changing the Menu Language	187
Checking Notifications	187
Enabling Voice Guides for the Visually Impaired	188
Adjusting the Menu Transparency	189
White Text on Black Background (High Contrast)	189
Expanding the Smart Hub's Focus Area	190
Enabling/Disabling Sound Feedback	190
Locking/Unlocking the Panel Keys	190
Showing/Hiding the Samsung Logo while Booting	190
Enabling the TV to Boot Faster	190
UHD Evolution Kit Backup	191
Update Recorded Programs	191
Enabling/Disabling the Front Indicators	192
Enabling Game Mode	192
Enjoying Rich Colors and Superior Picture Quality (BD Wise)	192
Registering the TV as a DivX-Certified Device (Watching For Pay DivX Movies)	193
Restoring the TV to the Factory Settings	194
Using the TV as a Display Model (exclusively for retail stores)	194
Troubleshooting	195
Getting Support	195
Support through Remote Management	195
Finding the Information You Need for Service	196
Requesting support	196
There is a problem with the picture	197
Testing the Picture	197
I can't hear the sound clearly	199
Testing the Sound	199
I can't see 3D images clearly.	200
Testing 3D Picture Quality	200
There is a problem with the broadcast.	201
My computer won't connect.	201
I can't connect to the Internet.	201
The Schedule Recording/Timeshift function isn't working.	202
Anynet+ (HDMI-CEC) isn't working.	203
I am having trouble launching/using apps.	204
My file won't play.	204
I want to reset the TV.	204
Other Issues	205
Appendix	207
Before Using the Recording and Timeshift Functions	207
Before Using the Recording and Schedule Recording Functions	207
Before the Using Timeshift Function	208
Read Before Using 3D Viewing Mode	209
3D Precautions	209
S-Recommendation Disclaimer	212
S Recommendation with Voice Interaction	212
S Recommendation	212
Supported Resolutions for 3D Modes	213
HDMI	213
Component	214
Digital Channel	214
Videos/Photos	214
Computer via HDMI Cable	214
Supported Resolutions for UHD	215
HDMI Connector except for the MHL-to-HDMI Connector	215
MHL-to-HDMI Connector	215
Read Before Using Voice, Motion, or Face Recognition	216
Voice, Motion, and Face Recognition Precautions	216
Requirements for Using Voice, Motion, or Face Recognition	218
Read Before Using Apps	220
Read Before Using the Web Browser	221
Read Before Playing Photo, Video, or Music Files	223
Photo, Video, and Music File Use Limitations	223
Compatible Storage Devices for File Transfers	223
Supported External Subtitles	224
Supported Internal Subtitles	224
Supported Image Formats and Resolutions	225
Supported Music Formats and Codecs	225
Supported Video Codecs	226
Read After Installing the TV	228
Picture Sizes and Input Signals	228
Installing an Anti-Theft Lock	229
Read Before Setting Up a Wireless Internet Connection	230
Read Before Connecting a Computer (Supported Resolutions)	231
IBM	231
MAC	231
VESA DMT	232
Supported Resolutions for Video Signals	233
CEA-861	233
HDMI	233
Read Before Using the Bluetooth Devices	234
Restrictions for using Bluetooth	234
License	235

Match case Limit results 1 per page

Troubleshooting

Getting Support

189 Support through Remote Management

190 Finding the Information You Need for Service

Requesting support

There is a problem with the picture

191 Testing the Picture

I can't hear the sound clearly

193 Testing the Sound

I can't see 3D images clearly.

194 Testing 3D Picture Quality

There is a problem with the broadcast.

My computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't

working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Appendix

Before Using the Recording and Timeshift Functions

201 Before Using the Recording and Schedule Recording

Functions

202 Before the Using Timeshift Function

Read Before Using 3D Viewing Mode

203 3D Precautions

S-Recommendation Disclaimer

206 S Recommendation with Voice Interaction

206 S Recommendation

Supported Resolutions for 3D Modes

207 HDMI

208 Component

208 Digital Channel

208 Videos/Photos

208 Computer via HDMI Cable

Supported Resolutions for UHD

209 HDMI Connector except for the MHL-to-HDMI Connector

209 MHL-to-HDMI Connector

Read Before Using Voice, Motion, or Face Recognition

210 Voice, Motion, and Face Recognition Precautions

212 Requirements for Using Voice, Motion, or Face

Recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

217 Photo, Video, and Music File Use Limitations

217 Compatible Storage Devices for File Transfers

218 Supported External Subtitles

218 Supported Internal Subtitles

219 Supported Image Formats and Resolutions

219 Supported Music Formats and Codecs

220 Supported Video Codecs

Read After Installing the TV

222 Picture Sizes and Input Signals

223 Installing an Anti-Theft Lock

224 Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported

Resolutions)

225 IBM

225 MAC

226 VESA DMT

Supported Resolutions for Video Signals

227 CEA-861

227 HDMI

Read Before Using the Bluetooth Devices

228 Restrictions for using Bluetooth

License

Glossary