Samsung UN65JS8500F User Manual - Page 18

Troubleshooting Internet Connectivity Issues

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Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try Now No network cable found Make sure that the network cable is plugged in. If it is connected, make sure that the router is turned on. If it is on, try turning it off and on again. IP auto setting failed Do the following or configure the IP Settings manually. 1. Make sure that the DHCP server is enabled on the router, and then reset the router. 2. If the problem persists, contact your Internet Service Provider. Unable to connect to the network 1. Check all IP Settings. 2. Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in. 3. If this does not work, contact your Internet Service Provider. Connected to a local network, but not to the Internet 1. Make sure that the Internet LAN cable is connected to the router's external LAN port. 2. Check the DNS values in IP Settings. 3. If the problem persists, contact your Internet Service Provider. Network setup is complete, but unable to connect to the Internet If the problem persists, contact your Internet Service Provider.

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Troubleshooting Internet Connectivity Issues
Troubleshooting wired Internet connectivity issues
Try Now
No network cable found
Make sure that the network cable is plugged in. If it is connected, make sure that the router is turned
on. If it is on, try turning it off and on again.
IP auto setting failed
Do the following or configure the
IP Settings
manually.
1.
Make sure that the DHCP server is enabled on the router, and then reset the router.
2.
If the problem persists, contact your Internet Service Provider.
Unable to connect to the network
1.
Check all
IP Settings
.
2.
Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back
in.
3.
If this does not work, contact your Internet Service Provider.
Connected to a local network, but not to the Internet
1.
Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.
Check the DNS values in
IP Settings
.
3.
If the problem persists, contact your Internet Service Provider.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.