Sony BDV-N790W Operating Instructions - Page 51
Troubleshooting, General, Messages, Picture - remote code
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Additional Information Troubleshooting If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. Note that if service personnel changes some parts during repair, these parts may be retained. In the event of a problem with the wireless sound function, have a Sony dealer check the entire system together (main unit and surround amplifier). General The power does not turn on. t Check that the AC power cord (mains lead) is connected securely. The remote does not function. t The distance between the remote and the unit is too far. t The batteries in the remote are weak. The disc does not eject and you cannot remove the disc even after you press Z. t Try the following: 1 Press and hold N and Z on the unit for more than 5 seconds to eject the disc. 2 Remove the disc. 3 Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes. The system does not work normally. t Disconnect the AC power cord (mains lead) from the wall outlet (mains), then reconnect after several minutes. Messages [A new software version is available. Please go to the "Setup" section of the menu and select "Network Update" to perform the update.] appears on the TV screen. t See [Network Update] (page 42) to update the system to a newer software version. "PROTECT" and "PUSH PWR" appear alternately in the front panel display. t Press "/1 to turn off the system, and check the following items after "STANDBY" disappears. • Are the + and - speaker cords shortcircuited? • Are you using only the specified speakers? • Is anything blocking the ventilation holes of the system? • After checking the above items and fixing any problems, turn on the system. If the cause of the problem cannot be found even after checking all the above items, consult your nearest Sony dealer. "LOCKED" appears in the front panel display. t Set the child lock function to off (page 38). "DEMO. LOCK" appears in the front panel display. t Contact your nearest Sony dealer or local authorized Sony service facility. "Exxxx" appears in the front panel display. t Contact your nearest Sony dealer or local authorized Sony service facility and give the error code. appears without any messages on the entire TV screen. t Contact your nearest Sony dealer or local authorized Sony service facility. Picture There is no picture. t Check the output method on your system (page 16). 51US