Sony STR-ZA810ES Operating Instructions - Page 21

Audio There is no sound, no matter which equipment is selected, or only a very low-level sound is heard.  Check that the speakers and equipment are connected correctly.  Check that both the receiver and all equipment are turned on.  Check that MASTER VOLUME control is not set to [VOL MIN].  Check that SPEAKERS is not set to [SPK OFF] (page 11).  Try pressing the input button on the remote control to select the equipment of your choice. The sound lags behind the picture.  When the Wireless Multi-Room function is activated, the sound may be delayed. HDMI input  Depending on the playback equipment, equipment may need to be set up. Refer to the operating instructions supplied with the equipment. Error messages You can check the status of the receiver by the message. See the following to solve the problem. If any problem persists, consult your nearest Sony dealer. PROTECTOR  The receiver is covered and ventilation holes are blocked. The receiver will automatically turn off after a few seconds. Remove the object covering the upper panel of the receiver and turn on the power again.  Irregular current is output to the speakers due to a short circuit on the speaker terminals. The receiver will automatically turn off after a few seconds. If the protective device on the receiver is activated due to a short-circuit problem, turn off the receiver. Check the connection of the speakers and turn on the power again. UPDATE FAILED  Insert a USB flash drive on which the package file for updating the receiver is saved, and then turn the receiver off and turn it on again. List of messages after Auto Calibration measurements Display Explanation Code 30 Headphones are connected. Please disconnect the headphones and retry calibration. Code 31 The front speakers are not selected correctly. Select the correct front speaker configuration using SPEAKERS on the front panel of the receiver. Make sure that the receiver outputs sound and then try calibrating again. Code 32, Code 33  Sound is not detected from speakers.  Sound is not detected from one or both of the front speakers. Ensure the calibration microphone is not damaged, and is connected to the CALIBRATION MIC jack on the front panel of the receiver, and that all speakers are properly connected.  Sound is not detected from either the left or right surround speakers. Ensure both the surround speakers are connected to the SURROUND terminals.  A surround back speaker is connected only to the SURROUND BACK/HEIGHT R terminals. If connecting only one surround back speaker, connect it to the SURROUND BACK/HEIGHT L terminals.  Sound is not detected from either the left or right height speakers. Ensure both the height speakers are connected to the SURROUND BACK/HEIGHT terminals.  Sound is not detected from any speakers. Please ensure the calibration microphone is not damaged and is connected to the CALIBRATION MIC jack on the front panel of the receiver. Code 34 The speakers are not placed in the proper positions. The left and right speakers or the left and right sides of the calibration microphone may be switched. Code 35 The speaker pattern configuration does not match calibration result. Please check the speaker pattern and connection. Warning 40 The measurement has been completed, but the noise level is high. For best results, calibrate in as quiet a place as possible. Warning 41, Warning 42 The input signal from the calibration microphone is too large. The microphone may be too close to the speakers. Please place the calibration microphone at your desired listening position. Please note, when using the receiver as a pre-amplifier, this message may appear by mistake. Please disregard. continued 21US