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You are concerned about an image retention. (only models equipped with an OLED panel

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Help Guide > Troubleshooting > Picture (quality)/screen > You are concerned about an image retention. (only models equipped with an OLED panel) You are concerned about an image retention. (only models equipped with an OLED panel) If the same image is displayed repeatedly or for long periods of time, image retention may occur. To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote control or TV. Note Manually perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel. Images that include clocks and bright colors easily cause image retention. Avoid displaying these types of images for long periods of time, otherwise image retention may occur. Related topics [Expert panel settings](only models equipped with an OLED panel) > Troubleshooting > Picture (quality)/screen > You are concerned about an image retention. (only models equipped with an OLED panel) C-271 -100 -18(1) Copyright 2018 Sony Visual Products Inc. Go to page top 179

Section	Page
Help Guide	1
Table Of Contents	2
TOC-2	3
TOC-3	4
TOC-4	5
TOC-5	6
TOC-6	7
Using the Help Guide	8
Using the “Content Bar” (DISCOVER)	12
Home menu	14
Using the Action Menu	16
Introducing Android TV	17
Displaying the picture in a small screen	136
Downloading apps from the Google Play	138
Moving apps to a USB memory device	140
Viewing Internet media	142
Enjoying content from your mobile device on the TV with Google Cast	143
Enjoying safe apps and video streaming services (Security & restrictions)	144
Searching by using your voice	145
Start here	146
Self diagnostics	165
If a full reset (restart) of the TV is required	166
Picture quality is not as good as viewed at the store.	167
Distorted picture.	168
The screen flickers.	169
No color/Dark picture/Color is not correct/Picture is too bright.	170
Dark screen. How to brighten the screen.	171
Color is not correct. How to adjust the color tone.	172
Screen format/wide mode changes automatically.	173
The screen suddenly changes to a video you do not recognize while watching TV.	174
Suddenly the picture becomes small.	175
Black bands appear at the edges of the screen.	176
A black box appears on the screen.	177
There are banners/tickers at the top or bottom of the screen.	178
3D pictures are not displayed. The 3D effect is weak. (3D models only)	179
Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)	180
You cannot turn off 3D display while watching 3D content. (3D models only)	181
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)	182
A message about an app asking for permission to access a TV function is displayed.	183
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)	184
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)	185
You are concerned about an image retention. (only models equipped with an OLED panel)	186
A white line appears on the screen. (only models equipped with an OLED panel)	187
Panel refresh does not complete. (only models equipped with an OLED panel)	188
Check these things first to troubleshoot your TV reception.	189
Block noise or an error message appears and you cannot watch broadcasts.	190
Ghosting or double images appear.	191
Only snow noise or a black picture appears on the screen.	192
There is picture or sound noise when viewing an analog TV channel.	193
Some channels are blank.	194
Poor reception or poor picture quality with digital broadcasts.	195
You cannot view digital channels.	196
You cannot receive or select channels.	197
Some digital cable channels are not displayed.	198
Broadcast HD formats have poor quality.	199
No sound but good picture.	200
Audio noise.	201
No audio or low audio with a home theater system.	202
Distorted sound.	203
Headphone/Bluetooth audio device volume cannot be adjusted.	204
You want to output sound from both the headphones/Bluetooth audio device and the TV speakers.	205
You are concerned about a delay between the picture and sound.	206
The network name (SSID) of the wireless router to which you want to connect is not displayed.	207
Sometimes video streaming quality is poor.	208
Wi-Fi connection is lost or intermittent.	209
Certain Internet video content displays a loss of detail.	210
Good picture quality but no sound on Internet video content.	211
Apps are inaccessible.	212
The TV cannot access the Internet when IPv6 is set.	213
Your TV cannot connect to the server.	214
A message appears stating that the TV cannot connect to your network.	215
You can connect to the Internet, but not to Google services.	216
You cannot turn the Active 3D Glasses on. (3D models only)	217
The LED indicator on the Active 3D Glasses blinks. (3Dmodels only)	218
The TV turns off automatically.	219
The TV turns on automatically.	220
After turning on the TV, it turns off immediately.	221
After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV.	222
No picture from a connected device.	223
You cannot select a connected device in the Home Menu.	224
Certain programs on digital sources display a loss of detail.	225
Photo images or folders take time to display.	226
You cannot find a connected BRAVIA Sync HDMI device.	227
You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.	228
You cannot control a second AV receiver.	229
An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)	230
Some media files in the USB device or server are not displayed.	231
The TV cannot be found by a Wi-Fi Direct device.	232
Operation cuts out, or a device does not work.	233
What kind of devices can be connected using the Screen mirroring function?	234
The TV cannot connect to a Miracast device or Screen mirroring compatible device.	235
Video or sound sometimes cuts out.	236
Some paid content cannot be played.	237
The illumination LED sometimes lights up.	238
You want to disable the illumination LED so that it does not light up or blink.	239
Using Wi-Fi Direct to connect to the TV (no wireless routerrequired)	240
Adjusting home network settings	244
Playing content from a computer	245
Playing content from a media server	246
RVU statement (RVU compliant models only)	247
BRAVIA Sync-compatible devices	259
BRAVIA Sync overview	275
Using features available for BRAVIA Sync-compatibledevices	276
Adjusting BRAVIA Sync settings	278
USB devices	280
Playing content stored on a USB device	304
Information about USB devices used for storing photos and music	306
Connecting a Blu-ray or DVD player	307
Watching Blu-ray and DVD discs	310
(cable/satellite box) (IR Blaster compatible models only)	311
Connecting a computer and viewing stored content	312
Connecting a camera or camcorder and viewing stored content	314
Computer video signal specifications	316
Connecting a wireless subwoofer (optional)	318
Adjusting wireless subwoofer-related settings (optional)	320
Viewing pictures in 4K resolution	322
Settings for viewing pictures in 4K resolution with higher quality	324
Using the program guide	325
Using interactive broadcast TV services	326

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Troubleshooting

Picture (quality)/screen

You are concerned about an image retention. (only models equipped with an OLED panel)

You are concerned about an image retention. (only models

equipped with an OLED panel)

If the same image is displayed repeatedly or for long periods of time, image retention may occur.

To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote

control or TV.

Note

Manually perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only

once a year. Avoid performing it more than once a year because it may affect the usable life of the panel.

Images that include clocks and bright colors easily cause image retention. Avoid displaying these types of images

for long periods of time, otherwise image retention may occur.