Synology DS418 Transactions in Surveillance Station 8.1.0 and above - Page 33

Troubleshoot Why is my device always disconnected? If your device was connected using TCP or WebAPI, please make sure your device is still connected to Surveillance Station. You can check the firewall settings and try to ping the devices from your NAS. Another possible reason for disconnection is that your device is not working as a TCP server to transmit data over TCP connection. Please check the TCP settings on your device. Why can't I receive data? Please make sure you can receive data properly. Go to the Transactions application, select a transaction device and click Edit, then go to the Data Definition tab and turn on the Start Collecting Raw Data switch. Make sure your device starts to deliver data to your NAS and that the data you have sent can be displayed on the screen. If no data is received, please check if your device is still connected and the encoding method is correct. If your device is connected over Serial Port, check if the COM port setting is correct. If you are using WebAPI as the connection type, please check if there are any error codes returned back or if there are any typos in the deviceName or dsName WebAPI command. How do I set up the correct data definition? Go to the Transactions application, select a transaction device and click Edit, then go to the Data Definition tab and turn on the Start Collecting Raw Data switch. Send your data to NAS and see if the strings defined by your parsing rules are marked in blue in the Raw data area. Also, check if the data can convert into transaction records in the Filtered data area. The paired camera does not record when a transaction event occurs Go to the IP Camera application, select the paired camera and click Edit. Please make sure the Disable recording and rotation checkbox is not ticked in the Advanced tab in Recording Settings. Troubleshoot 32