TP-Link M5350 M5350 V1 User Guide - Page 39

M5350 3G Mobile Wi-Fi User Guide Appendix A: FAQ T1. What should I do if I cannot log in the web-based management page of M5350 after I have successfully connected to M5350? 1) Please verify your PC's IP address is on the same network segment with M5350. If not, please go to the next step. 2) Manually set an IP address for your PC, or configure your PC to "Obtain an IP address automatically" and "Obtain DNS server address automatically". Thus to make sure your PC's IP address on the same network segment with M5350. 3) If the above two steps failed, please feel free to contact our technical support. T2. What should I do if I cannot access the Internet? 1) Please verify the card you inserted into M5350 is a valid WCDMA SIM card. 2) Please check if the PIN function is enabled. If enabled, please go to Advanced -> Dial-up -> PIN Config and enter the correct PIN code. 3) Please verify the current ISP parameters are correct. Otherwise, please go to Advanced -> Dial-up -> Profile and configure the correct parameters. 4) Please check if the connection mode is auto or manual. If it is manual connection, please go to Advanced -> Dial-up and click Connect to manually get connected to the Internet. 5) If the above steps failed, please feel free to contact our technical support. T3. What if I forget my login password? 1) Restore M5350 to its factory defaults; 2) Log into M5350 with the default user name and password: admin. And then reconfigure M5350 following the QIG. T4. How could I restore M5350 to its factory defaults? Method 1: With M5350 powered on, use a pin to press the RESET button in the interior panel. Method 2: Get logged in to the web-based management page of M5350, and then go to Advanced -> Tools -> Restore Factory and click Restore.  Note: Once M5350 is reset, all the current configurations will be lost and you need to reconfigure it. -32-