Toshiba PA3680U-1PRP User Guide - Page 32

USB issues, Network issues

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32 Troubleshooting USB issues USB issues NOTE This section refers to the TOSHIBA Hardware Setup diagnostic utility. To learn how to access the TOSHIBA Hardware Setup utility, please refer to your computer user's guide. Problem USB device does not work USB keyboard or mouse does not work Solution(s) Check that the cable connection between the USB ports on the port replicator and the USB device is secure. Make sure the USB device drivers are properly installed. Refer to your operating system documentation and the documentation that came with your USB device for more information. Check that the USB Legacy Emulation item in the TOSHIBA Hardware Setup diagnostic utility is set to Enabled. Refer to your computer documentation for information on accessing the TOSHIBA Hardware Setup utility. If you have connected the device to the port replicator via any connection other than a first-tier hub, the computer operating system must be running before the device will work. Check to see that the operating system is running. If the problem persists, contact Toshiba support. For contact information, please see "If you need further assistance" on page 34. Network issues Problem Cannot access the local area network (LAN) Solution(s) Check that your computer is properly configured to communicate with the network before connecting the LAN cable to the port replicator. If necessary, contact your system administrator for assistance. Check that the network cable is properly connected to the port replicator. For more information, see "Connecting to a network" on page 19. If the problem is related to the port replicator hardware, contact Toshiba support. For contact information, please see "If you need further assistance" on page 34.

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32
Troubleshooting
USB issues
USB issues
This section refers to the TOSHIBA Hardware Setup diagnostic utility.
To learn how to access the TOSHIBA Hardware Setup utility, please
refer to your computer user's guide.
Network issues
Problem
Solution(s)
USB device does not work
Check that the cable connection between the USB ports on the port
replicator and the USB device is secure.
Make sure the USB device drivers are properly installed. Refer to your
operating system documentation and the documentation that came with
your USB device for more information.
USB keyboard or mouse does not
work
Check that the USB Legacy Emulation item in the TOSHIBA Hardware
Setup diagnostic utility is set to Enabled. Refer to your computer
documentation for information on accessing the TOSHIBA Hardware
Setup utility.
If you have connected the device to the port replicator via any
connection other than a first-tier hub, the computer operating system
must be running before the device will work. Check to see that the
operating system is running.
If the problem persists, contact Toshiba support. For contact
information, please see
“If you need further assistance” on page 34
.
Problem
Solution(s)
Cannot access the local area
network (LAN)
Check that your computer is properly configured to communicate with
the network before connecting the LAN cable to the port replicator. If
necessary, contact your system administrator for assistance.
Check that the network cable is properly connected to the port
replicator. For more information, see
“Connecting to a network” on
page 19
.
If the problem is related to the port replicator hardware, contact Toshiba
support. For contact information, please see
“If you need further
assistance” on page 34
.
NOTE