Toshiba PA3680U-1PRP User Guide - Page 34

Other issues, If you need further assistance, Before you contact Toshiba - review

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34 Troubleshooting Other issues Problem After I undocked my computer, I discovered there is no sound coming from my computer's internal speakers or from the headphones/headset connected to my computer. Solution(s) Check that the Mute all/Mute checkboxes in Windows® are not selected. To locate these settings, double-click the speaker icon in your Windows® system tray/Notification Area. Close your media player application, if it is running. Wait approximately 10-15 seconds for the operating system to recognize the audio device connected to the computer, and then restart your media player application. Other issues Problem Solution(s) My serial, parallel, and/or audio device does not appear in the Windows Device Manager The devices connected to the port replicator's serial, parallel, and audio ports appear as USB devices in Windows Device Manager. When I dock my computer, the following message appears on my computer screen: Windows needs to install driver software for your USB-Serial Controller. Install the software driver provided on the CD that came with the port replicator. For more information, see step 1 in "Setting up the port replicator" on page 16. If you need further assistance If you have followed the recommendations in this section and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If your hardware device is not working, consult the user manual that came with the device for troubleshooting tips. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance.

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34
Troubleshooting
Other issues
Other issues
If you need further assistance
If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
❖
If your hardware device is not working, consult the user
manual that came with the device for troubleshooting tips.
❖
If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
After I undocked my computer, I
discovered there is no sound
coming from my computer's
internal speakers or from the
headphones/headset connected to
my computer.
Check that the
Mute all/Mute
checkboxes in Windows
®
are not
selected. To locate these settings, double-click the speaker icon in your
Windows
®
system tray/Notification Area.
Close your media player application, if it is running. Wait approximately
10-15 seconds for the operating system to recognize the audio device
connected to the computer, and then restart your media player
application.
Problem
Solution(s)
My serial, parallel, and/or audio
device does not appear in the
Windows Device Manager
The devices connected to the port replicator’s serial, parallel, and audio
ports appear as USB devices in Windows Device Manager.
When I dock my computer, the
following message appears on my
computer screen:
Windows needs to install driver
software for your USB-Serial
Controller.
Install the software driver provided on the CD that came with the port
replicator. For more information, see step 1 in
“Setting up the port
replicator” on page 16
.
Problem
Solution(s)