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Toshiba Qosmio X505-Q882 User Manual - Page 190

DVD operating problems, The Windows, operating system wireless management utility, does not work.

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190 If Something Goes Wrong DVD operating problems ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi® part of your network. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. The Windows® operating system wireless management utility does not work. If you are using an external Wi-Fi® adapter (an ExpressCard®, USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management facility, in which case you must use the adapter's management utility. If the documentation that accompanies the adapter does not provide enough information to determine if this is the case, contact that vendor's support group for further advice. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Use the DVD Player software that came with your computer to view DVD movies. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical drive by clicking Start, and then Computer. The optical drive should appear in the list. 6 See "Checking device properties" on page 177 for instructions on using Device Manager to view the optical drive properties. 7 Check the Toshiba Web site for new information on optical drives and their operation.

Section	Page
Qosmio® X500 Series User’s Guide	1
Contents	30
Introduction	37
This guide	39
Safety icons	40
Other icons used	40
Your computer’s features and specifications	41
Other documentation	41
Service options	41
Chapter 1: Getting Started	42
Selecting a place to work	42
Setting up a work environment	42
Keeping yourself comfortable	43
Precautions	43
Important information on your computer’s cooling fan	45
Setting up your computer	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	50
Setting up your software	51
Registering your computer with Toshiba	51
Adding optional external devices	51
Adding memory (optional)	52
Installing a memory module	52
Removing a memory module	58
Checking total memory	60
Recovering the Internal Storage Drive	60
Recovering to out-of-box state (recommended recovery method)	61
Recovering to a custom size partition	64
Recovering without changing the internal storage drive partitions	66
Creating recovery DVDs/media	69
Restoring from recovery DVDs/media	70
Erasing the Internal Storage Drive	71
Checking the internal storage drive operating status	73
Installing drivers and applications	73
Using the TouchPad™	73
Adjusting TouchPad™ settings	76
Disabling or enabling the TouchPad™	77
Using external display devices	77
Connecting the display device	78
Directing the display output when you turn on the computer	80
Adjusting the quality of the external display	81
Using an external keyboard	81
Using a mouse	81
Connecting a printer	81
Setting up a printer	82
Turning off the computer	82
Options for turning off the computer	83
Using the Shut down command	85
Using and configuring Hibernation mode	87
Using and configuring Sleep mode	89
Closing the display panel	92
Customizing your computer’s settings	92
Caring for your computer	92
Cleaning the computer	92
Moving the computer	93
Using a computer lock	93
Chapter 2: Learning the Basics	94
Computing tips	94
Using the keyboard	95
Character keys	96
Ctrl, Fn, and Alt keys	96
Function keys	96
Special Windows® keys	97
Backlit keyboard	97
Starting a program	97
Starting a program from the Start menu	98
Starting a program from Windows® Explorer	98
Starting a program using the Search programs and files field	99
Saving your work	100
Printing your work	101
Backing up your work	102
Restoring your work	103
Using the optical drive	103
Optical drive components	104
Media control buttons	105
Inserting an optical disc	106
Playing an audio CD	107
Playing optical media	107
Recording optical media	108
Removing a disc with the computer on	108
Removing a disc with the computer off	109
Caring for optical discs	109
Toshiba’s online resources	109
Chapter 3: Mobile Computing	110
Toshiba’s energy-saver design	110
Running the computer on battery power	110
Battery Notice	111
Power management	112
Using additional batteries	112
Charging batteries	112
Charging the main battery	113
Charging the RTC battery	113
Monitoring main battery power	114
Determining remaining battery power	115
What to do when the main battery runs low	116
Setting battery notifications	116
Conserving battery power	117
Power Plans	118
Using a hot key to set the Power Plan	119
Using the TOSHIBA eco power plan	120
Changing the main battery	120
Removing the battery from the computer	121
Inserting a charged battery	122
Taking care of your battery	123
Safety precautions	123
Maintaining your battery	124
Disposing of used batteries	125
Traveling tips	126
Chapter 4: Exploring Your Computer’s Features	127
Exploring the desktop	127
Finding your way around the desktop	128
Setting up for communications	130
Connecting your computer to a network	131
An overview of using the Internet	131
The Internet	131
The World Wide Web	131
Internet Service Providers	132
Connecting to the Internet	132
Surfing the Internet	132
Internet features	133
Uploading to, and downloading files from, the Internet	134
Exploring audio features	134
Recording sounds	134
Using external speakers or headphones	135
Using the Web Camera	135
Using an ExpressCard®	136
Inserting an ExpressCard®	136
Removing an ExpressCard®	136
Using the Memory card reader	137
Inserting memory media	137
Removing memory media	138
Using the i.LINK® port	139
Using the eSATA/USB combo port	139
Chapter 5: Utilities	140
TOSHIBA Assist	141
Connect	142
Secure	143
Protect & Fix	144
Optimize	145
TOSHIBA Application Installer	146
Setting passwords	147
Using an instant password	147
Using a supervisor password	148
Using a user password	149
Deleting a user password	150
TOSHIBA Face Recognition Utility	151
TOSHIBA PC Diagnostic Tool Utility	152
TOSHIBA HDD Protection Utility	153
Mouse Utility	154
TOSHIBA Hardware Setup	155
USB Sleep and Charge Utility	158
Starting the USB Sleep and Charge Utility	158
USB Sleep and Charge	158
Enabling USB Sleep and Charge	160
Power supply mode settings	160
Battery settings	160
TOSHIBA Zooming Utility	161
TOSHIBA Button Support	162
TOSHIBA Accessibility	163
TOSHIBA eco Utility™	164
TOSHIBA Service Station	165
TOSHIBA PC Health Monitor	165
ConfigFree®	166
Getting Started	166
ConfigFree® Utilities	167
Chapter 6: If Something Goes Wrong	170
Problems that are easy to fix	170
Problems when you turn on the computer	171
The Windows® operating system is not working	174
Using Startup options to fix problems	175
Internet problems	176
The Windows® operating system can help you	176
Fixing a problem with Device Manager	177
Checking device properties	177
Memory problems	178
Power and the batteries	178
Keyboard problems	180
Display problems	180
Disk or storage drive problems	182
Error-checking	182
Optical drive problems	184
Sound system problems	185
ExpressCard® problems	185
ExpressCard® checklist	185
Resolving ExpressCard® problems	186
Printer problems	187
Wireless networking problems	188
DVD operating problems	190
Develop good computing habits	191
Data and system configuration backup in the Windows® operating system	192
If you need further assistance	197
Before you contact Toshiba	197
Contacting Toshiba	197
Other Toshiba Internet Web sites	198
Toshiba’s worldwide offices	198
Appendix A: Hot Keys/TOSHIBA Cards	200
Hot Key Cards	200
Using the Hot Key Cards	201
Application Cards	202
Using the Application Cards	203
Card Case	204
Hot key functions	204
Volume Mute	205
Lock (Instant security)	206
Power plan	207
Sleep mode	208
Hibernation mode	209
Output (Display switch)	210
Display brightness	211
Disabling or enabling wireless devices	212
Disabling or enabling the TouchPad™	213
Zoom (Display resolution)	214
Keyboard hot key functions	215
Appendix B: Power Cord/Cable Connectors	216
Glossary	217

Match case Limit results 1 per page

190

If Something Goes Wrong

DVD operating problems

❖

Connect your computer directly to your router or broadband

modem, by plugging a standard CAT5 Ethernet patch cable

(sold separately) into your computer's RJ45 Ethernet port. If

your connection problem disappears, the problem lies in the

Wi-Fi

part of your network.

❖

If you have enabled any security provisions (closed system,

MAC address filtering, Wired Equivalent Privacy [WEP], etc.),

check the access point vendor's Web site for recent firmware

upgrades. Problems with WEP keys, in particular, are

frequently addressed in new firmware releases.

The Windows

operating system wireless management utility

does not work.

If you are using an external Wi-Fi

adapter (an ExpressCard

, USB

adapter, or other variety), check if the adapter comes with its own

management utility. If it does, the utility may be disabling the

Windows

operating system wireless management facility, in which

case you must use the adapter's management utility. If the

documentation that accompanies the adapter does not provide

enough information to determine if this is the case, contact that

vendor's support group for further advice.

DVD operating problems

If you experience a problem playing DVDs, you may be able to fix

the problem yourself.

For general problems playing a DVD title, try the following steps:

Verify that the disc is in a format that the drive supports.

Ensure that the disc is properly inserted in the drive tray.

Use the DVD Player software that came with your computer to view

DVD movies.

Clean the disc and try again.

A dirty drive can also cause audio problems. If you have tried

several discs and all fail, consider sending your drive to an

authorized service provider to get it cleaned.

Verify that your computer recognizes your optical drive by

clicking

Start

, and then

Computer

. The optical drive should

appear in the list.

See

“Checking device properties” on page 177

for instructions

on using Device Manager to view the optical drive properties.

Check the Toshiba Web site for new information on optical

drives and their operation.