Toshiba Satellite M500 PSMG2C-01C00C Users Manual Canada; English - Page 177

Fingerprint Sensor, ExpressCard, Fingerprint Authentication on the TrueSuite

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Troubleshooting Fingerprint Sensor Problem Reading of the fingerprint was not successful The fingerprint cannot be read due to injuries to the finger Fingerprint Pre-OS feature or Single Sign On feature cannot be enabled Fingerprint Pre-OS feature does not work Procedure Please try again using the correct posture. Refer to Using the fingerprint sensor in Chapter 4, Operating Basics. Try the recognition process again using another enrolled finger. Try the recognition process again using another enrolled finger. If fingerprints from all the enrolled fingers cannot be read, please logon by using the keyboard to input the password for the time being. If problems persist, contact your dealer. Please use TOSHIBA HW Setup to register the User Password if it was not registered. Make sure you have enroll finger in windows account. Set the User Password by using TOSHIBA HW Setup and restart the system. Make sure place a checkmark in "Enable Pre-OS Fingerprint Authentication" on the TrueSuite Access Manager setting. ExpressCard Refer also to Chapter 8, Optional Devices. Problem ExpressCard error occurs Procedure Reseat the ExpressCard to make sure it is firmly connected. Make sure the connection between the external device and the card is firm. Check the card's documentation. If problems persist, contact your dealer. User's Manual 9-19

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User’s Manual
9-19
Troubleshooting
Problem
Procedure
Reading of the
fingerprint was not
successful
Please try again using the correct posture. Refer
to
Using the fingerprint senso
r
in Chapter 4,
Operating Basics
.
Try the recognition process again using another
enrolled finger.
The fingerprint
cannot be read due
to injuries to the
finger
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Pre-OS
feature or Single
Sign On feature
cannot be enabled
Please use TOSHIBA HW Setup to register the
User Password if it was not registered.
Fingerprint Pre-OS
feature does not
work
Make sure you have enroll finger in windows
account.
Set the User Password by using TOSHIBA HW
Setup and restart the system.
Make sure place a checkmark in “Enable Pre-OS
Fingerprint Authentication” on the TrueSuite
Access Manager setting.
Fingerprint Sensor
Problem
Procedure
ExpressCard error
occurs
Reseat the ExpressCard to make sure it is firmly
connected.
Make sure the connection between the external
device and the card is firm.
Check the card’s documentation.
If problems persist, contact your dealer.
ExpressCard
Refer also to Chapter 8,
Optional Devices
.