Toshiba WT12PE-A64K dynapad WTP12PE-A Series Windows 10 Users Guide - Page 118

Power and the battery

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118 If Something Goes Wrong Power and the battery Power and the battery NOTE The device's battery is not accessible by the user. Your device receives its power through the Micro USB/AC adaptor or from the system battery. Power problems are interrelated. For example, a faulty Micro USB/AC adaptor will neither power the device nor recharge the battery. Here are some typical problems and how to solve them: The USB Power cable to the Micro USB/AC adaptor work correctly, but the battery will not charge. The tablet's battery does not charge while the device is consuming full power. Try turning off the device. The battery may be too hot or too cold to charge properly. If you think this is the probable cause, let the battery reach room temperature and try again. If the battery has completely discharged, it will not begin charging immediately. Leave the Micro USB/AC adaptor connected, wait 20 connected, wait 20 minutes and see if the battery is charging. The battery appears not to power the device for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see "Power Plans" on page 73). Have you added a device that takes its power from the battery? Is your software using the internal storage drive more? Is the display power set to turn off automatically? Was the battery fully charged to begin with? All these conditions affect how long the charge lasts. After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery, see your accessories information included with your device, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.

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118
If Something Goes Wrong
Power and the battery
Power and the battery
The device’s battery is not accessible by the user.
Your device receives its power through the Micro USB/AC
adaptor or from the system battery. Power problems are
interrelated. For example, a faulty Micro USB/AC adaptor will
neither power the device nor recharge the battery.
Here are some typical problems and how to solve them:
The USB Power cable to the Micro USB/AC
adaptor work correctly, but the battery will not
charge.
The tablet’s battery does not charge while the device is
consuming full power. Try turning off the device.
The battery may be too hot or too cold to charge properly. If
you think this is the probable cause, let the battery reach
room temperature and try again.
If the battery has completely discharged, it will not begin
charging immediately. Leave the Micro USB/AC adaptor
connected, wait 20 connected, wait 20 minutes and see if
the battery is charging.
The battery appears not to power the device for as
long as it usually does.
If you frequently repeat shallow charge and discharge, the
battery meter may become inaccurate. Let the battery
discharge completely, then try charging it again.
Check the power options via your Power Plans (see
“Power
Plans” on page 73
). Have you added a device that takes its
power from the battery? Is your software using the internal
storage drive more? Is the display power set to turn off
automatically? Was the battery fully charged to begin with?
All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to
perform at maximum capacity and will need to be replaced.
This is normal for all batteries. To purchase a new battery,
see your accessories information included with your device,
or visit the Toshiba Web site at
accessories.toshiba.com.
Refer to this site often to stay current on the most recent
software and hardware options for your device, and for other
product information.
NOTE