Tripp Lite SU3000XL Owner's Manual for SmartOnline UPS 932470 - Page 12

Storage and Service - review

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Storage and Service Storage First turn your UPS OFF: press the "OFF" switch to turn power off at the UPS outlets, then disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period of time, they may suffer permanent loss of capacity. Service A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow these steps: 1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the instructions. 2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www. tripplite.com/support. 3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit's model and serial numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you request the RMA. 12 201102091 93-3092.indb 12 3/29/2011 5:37:01 PM

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12
Storage and Service
Storage
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then
disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery
drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS
batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS
charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period of time,
they may suffer permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.
tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required
for service. This simple on-line form will ask for your unit’s model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions will be
emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred
during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
201102091 93-3092.indb
12
3/29/2011
5:37:01 PM