Vizio XWR100 XWR100 User Manual - Page 17

Troubleshooting Tips If your router fails or the performance changes dramatically, check the FAQ and Troubleshooting solutions below or check the support section on VIZIO.com. If your router still fails to perform as expected, e-mail us at [email protected] or call us at 1-877-MYVIZIO (698-4946). Be sure to restart your network in this sequence: 1. Turn off and unplug the modem, turn off your router, and shut down the computer. 2. Plug in and turn on the modem, wait two minutes. 3. Turn on your router and wait one minute. 4. Turn on the computer. Make sure the Ethernet cables are securely plugged in. The INTERNET light on your router will be lit if the Ethernet cable to your router from the modem is plugged in and the modem and router are turned on. For each computer that is connected to your router and turned on, the corresponding LED under the port in the back will be lit (1, 2, 3, or 4). Make sure the computer network settings are correct. Configure your computer to obtain IP and DNS addresses automatically via DHCP whenever possible. Some cable modem ISPs require you to use the MAC address of the computer registered on the account. If so select, use Copy My PC's MAC in your router's MAC Address Clone section of the Advanced Internet Menu. You must be using the computer that is registered with the ISP. Click Save Changes to save your settings. Restart the network in the correct sequence. Issue Solution My computer cannot connect to the Internet Make sure that your router is powered on. The LED under the power port in the back should be white and not flashing. If the Power LED is flashing, power off your network (modem, router, and computers). Power on each device in the following order: 1. Cable or DSL modem 2. Router 3. Computer Check the cable connections. The computer should be connected to one of the ports numbered 1-4 on your router, and the modem must be connected to the Internet port on your router. See Setup Steps for detailed instructions on connecting the cables. There may be third-party firewall software on the computer. Trying turning the firewall off to see if that is blocking Internet access. Make sure you properly configure the software to allow access to the Internet. Refer to the instructions that came with your firewall software. My computer cannot connect to the wireless network. Make sure the name of your wireless network (SSID) is the same on both the computer and your router. Make sure your computer uses the same security method (WPA2, WPA, or WEP) as your router. Make sure you have correctly typed the Security Key. If you don't see your network name listed in Available Networks, move your computer closer to your router. Refresh the list of Available Networks. If you see your network name listed then you have a range or interference problem. See Finding a Location for Your Router. I don't see my Network Name (SSID) in the list of available networks. Move your computer closer to your router. Refresh the list of Available Networks. If you see your network name listed then you have a range or interference problem. See Finding a Location for Your Router. Make sure that you are broadcasting your Network Name (SSID). See Network Settings.