Vtech DS6511-4A User Manual - Page 58

Troubleshooting

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Appendix Troubleshooting If you have difficulty with your telephone, please try the following suggestions. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. I cannot add my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your DS6511. Check the Bluetooth compatibility list at www.vtechphones.com. • Make sure the Bluetooth function of your cell phone is turned on. See the user's manual of your cell phone for more information. • Remove VTech DS6511 from your cell phone's handsfree device history list (see the user's manual of your cell phone for more information). • Carefully follow the pairing instructions on page 15 and make sure that your cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions. I cannot connect my cell phone with the telephone base. • Make sure that the Bluetooth function of your cell phone is turned on. See the user's manual of your cell phone for more information. • Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Make sure that your cell phone is connected and active on the cell devices list. • For some cell phones, you must authorize VTech DS6511 device in your cell phone's Bluetooth feature. See the user's manual of your cell phone for more information. • Manually connect your cell phone to VTech DS6511. Refer to the user's manual of your cell phone for more information. I cannot find VTech DS6511 on my cell phone. • Make sure that the telephone base is in discoverable mode. Carefully follow the setup instructions on page 15. • Make sure that you manually set your cell phone to search for devices. • Remove VTech DS6511 from your cell phone's handsfree device history list (see the user's manual of your cell phone). • Turn off your cell phone, then turn it on again. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions. 54

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Appendix
54
Troubleshooting
If you have difficulty with your telephone, please try the following suggestions.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.
I cannot add my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure your cell phone is compatible with your
DS6511
. Check the Bluetooth
compatibility list at www.vtechphones.com.
Make sure the Bluetooth function of your cell phone is turned on. See the user’s
manual of your cell phone for more information.
Remove
VTech
DS6511
from your cell phone’s handsfree device history list (see
the user’s manual of your cell phone for more information).
Carefully follow the pairing instructions on page 15 and make sure that your cell
phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot connect my cell phone with the telephone base.
Make sure that the Bluetooth function of your cell phone is turned on. See the
user’s manual of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device.
Turn off your cell phone, then turn it on again.
Make sure that your cell phone is connected and active on the cell devices list.
For some cell phones, you must authorize
VTech
DS6511
device in your cell
phone’s Bluetooth feature. See the user’s manual of your cell phone for
more information.
Manually connect your cell phone to
VTech
DS6511
. Refer to the user’s manual
of your cell phone for more information.
I cannot find VTech DS6511 on my cell phone.
Make sure that the telephone base is in discoverable mode. Carefully follow the
setup instructions on page 15.
Make sure that you manually set your cell phone to search for devices.
Remove
VTech
DS6511
from your cell phone’s handsfree device history list (see
the user’s manual of your cell phone).
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
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