Vtech DS6511-4A User Manual - Page 59

My cell phone is connected to the telephone base, but I cannot make

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Appendix Troubleshooting I don't know how to search for or add new devices on my cell phone. • Most cell phones have the Bluetooth feature in the connection or setup menus. Refer to the user's manual of your cell phone. • In general, press the menu key on your cell phone, then look for the Bluetooth menu in the settings or connection menu. In the Bluetooth menu, select the option to search for or add new devices. My cell phone disconnects from the telephone base. • Turn off your cell phone, then turn it on again. • Make sure that you are not using your cell phone when on a cell call. My cell phone is connected to the telephone base, but I cannot make a cell call. • Make sure that your cell phone is not in use when you are trying to make a cell call. • For some smartphones, make sure that the cellular function is turned on. The PIN on the telephone base does not work. • Make sure you enter the correct PIN. The default PIN is 0000. I cannot hear any audio on my telephone system when on a cell call. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. • Turn off your cell phone, then turn it on again. I cannot download contacts from my cell phone to the DS6511. • Make sure that your cell phone is paired and connected to the base. • Make sure you place your cell phone next to the base while downloading. Can the DS6511 help the poor cell phone reception in my house? • If your cell phone has poor reception in your home, the DS6511 cannot improve the reception. However, if there is a location in your house with better reception, you can leave your cell phone at that location while using the DS6511 cell line. In order for this to work, the telephone base must be within 30 feet of the cell phone. The listening volume of my cell call is too loud or quiet. • During a cell call, if the listening volume is to too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the DS6511 handset. 55

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Appendix
55
Troubleshooting
I don’t know how to search for or add new devices on my cell phone.
Most cell phones have the Bluetooth feature in the connection or setup menus.
Refer to the user’s manual of your cell phone.
In general, press the menu key on your cell phone, then look for the Bluetooth
menu in the settings or connection menu. In the Bluetooth menu, select the
option to search for or add new devices.
My cell phone disconnects from the telephone base.
Turn off your cell phone, then turn it on again.
Make sure that you are not using your cell phone when on a cell call.
My cell phone is connected to the telephone base, but I cannot make a
cell call.
Make sure that your cell phone is not in use when you are trying to make a
cell call.
For some smartphones, make sure that the cellular function is turned on.
The PIN on the telephone base does not work.
Make sure you enter the correct PIN. The default PIN is
0000
.
I cannot hear any audio on my telephone system when on a cell call.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in.
Turn off your cell phone, then turn it on again.
I cannot download contacts from my cell phone to the DS6511.
Make sure that your cell phone is paired and connected to the base.
Make sure you place your cell phone next to the base while downloading.
Can the DS6511 help the poor cell phone reception in my house?
If your cell phone has poor reception in your home, the
DS6511
cannot improve
the reception. However, if there is a location in your house with better reception,
you can leave your cell phone at that location while using the
DS6511
cell line. In
order for this to work, the telephone base must be within 30 feet of the cell phone.
The listening volume of my cell call is too loud or quiet.
During a cell call, if the listening volume is to too loud or quiet, try changing the
volume on your cell phone. On some cell phones, changing the volume on the
cell phone effects your cell call volume on the
DS6511
handset.
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