Western Digital WD10000G032 User Manual (pdf) - Page 25

Troubleshooting, Q: Why can't WD Anywhere Access find My Book World Edition? - recover

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MY BOOK WORLD EDITION USER MANUAL 8 Troubleshooting To search the WD technical support knowledge base and to view a complete list of FAQs for your product, visit our support Web site at support.wdc.com. Q: Why can't WD Anywhere Access find My Book World Edition? A: If you encounter one of the screens above, do one or more of the following: • Check power LED-ensure that the My Book World Edition is powered on and that the power LED (outer ring) illuminates blue steadily. • Check connections-make sure you have connected an Ethernet cable from the My Book World Edition Ethernet port to a network switch or an open port on your router. • Check the IP address and your router settings-make sure that your computer and the My Book World Edition IP addresses are listed in the same subnet. Q: Why does the device not power up? A: Make sure the power cord and power supply are connected correctly and securely. After connecting the power cord, the device takes approximately 30 seconds to spin and power up. The area surrounding the button illuminates blue when the drive is ready. If using a power strip or a UPS (uninterruptible power supply), unplug the My Book World Edition power cord and connect it directly to a power outlet. Q: Why is the device not recognized under "My Computer" or on the computer desktop? A: Make sure WD Anywhere Access is installed and running. Q: What if I have forgotten or misplaced my password? A: For the My Book World Edition, use the recover button to revert to the default password. See "Recovery Button" on page 5. For WD Anywhere Access, click the Forgot username and password link in the sign in screen (see "Signing In" on page 13) and follow the instructions as prompted. Q: Why does the interface report "failed drive" even after the bad drive is already replaced? A: The system detects the new drive in the device as failed until the new drive is formatted. Refer to "Format New Internal Drive" on page 43 for instructions. TROUBLESHOOTING - 22

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MY BOOK WORLD EDITION
USER MANUAL
TROUBLESHOOTING – 22
Troubleshooting
To search the WD technical support knowledge base and to view a complete list of
FAQs for your product, visit our support Web site at
support.wdc.com
.
Q: Why can't WD Anywhere Access find My Book World Edition?
A:
If you encounter one of the screens above, do one or more of the following:
•
Check power LED
—ensure that the My Book World Edition is powered on and
that the power LED (outer ring) illuminates blue steadily.
•
Check connections
—make sure you have connected an Ethernet cable from the
My Book World Edition Ethernet port to a network switch or an open port on your
router.
•
Check the IP address and your router settings
—make sure that your computer
and the My Book World Edition IP addresses are listed in the same subnet.
Q: Why does the device not power up?
A:
Make sure the power cord and power supply are connected correctly and
securely. After connecting the power cord, the device takes approximately 30
seconds to spin and power up. The area surrounding the button illuminates blue
when the drive is ready.
If using a power strip or a UPS (uninterruptible power supply), unplug the My
Book World Edition power cord and connect it directly to a power outlet.
Q: Why is the device not recognized under “My Computer” or on the
computer desktop?
A:
Make sure WD Anywhere Access is installed and running.
Q: What if I have forgotten or misplaced my password?
A:
For the My Book World Edition, use the recover button to revert to the default
password. See “Recovery Button” on page 5. For WD Anywhere Access, click
the
Forgot username and password
link in the sign in screen (see “Signing In”
on page 13) and follow the instructions as prompted.
Q:
Why does the interface report “failed drive” even after the bad drive is
already replaced?
A:
The system detects the new drive in the device as failed until the new drive is
formatted. Refer to “Format New Internal Drive” on page 43 for instructions.
8