Whirlpool WFW9620HW Owners Manual - Page 22

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Vibration, rocking, or "walking" Feet may not be in contact with the floor and locked. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. Do not install washer on a raised wooden platform. See "Level Washer" in Installation Instructions. Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jean jacket with a few extra items. Item or load not suitable for selected cycle. See "Cycle Guide" and "Using the Washer." The shipping bolts are still in the back See "Unpacking Washer" in the Installation Instructions. of the washer. Noises Clicking or metallic noises Door locking or unlocking. Objects caught in wash drain system. Gurgling or humming Washer may be draining water. After starting a cycle the drum will make a partial turn and the door will lock. The door will remain locked until the end of cycle. This is normal. Empty pockets before washing. Loose items such as coins could fall between washer drum and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel drum. The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. This is normal at certain stages of the cycle. Water Leaks Check the following for proper installation Fill hoses not attached tightly. Fill hose washers. Drain hose connections. Drain pump filter is not properly seated. Drain pump filter is clogged/drain pump filter hose plug is off or loose. Check household plumbing for leaks or clogged sink or drain. Strainer (or nylon stocking) on end of drain hose is clogged. Tighten fill hose connection. Properly seat fill hose flat washers. Check that the drain hose is properly secured to drain pipe or laundry tub. Make sure filter is correctly placed in the housing. See "Cleaning the Drain Pump Filter/Draining Residual Water." Clean the drain pump filter (see "Cleaning the Drain Pump Filter/Draining Residual Water"). Make sure drain pump filter hose plug is fully seated. If loose, order a replacement plug (see "Assistance or Service"). Water can back up out of a clogged sink or drain pipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucet.) Remove strainer/stocking from drain hose. 22