Whirlpool WFW9620HW Owners Manual - Page 24

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Possible Causes Wash Cycle Not Performing As Expected (cont.) Washer won't run or fill; washer stops working (cont.) The load size is being sensed. Normal washer operation. Solution After the load size is sensed, the estimated time based on load size will be displayed and water will be added. Washer will pause during certain phases of cycle. Do not interrupt cycle. The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soak. Washer may be stopped to reduce suds. Use only a proper amount of HE detergent. The washer door is not firmly shut. The Load & Go™ bulk dispenser is not fully seated in the washer. Washer not loaded as recommended. The door must be closed during operation. Make sure that the Load & Go™ bulk dispenser is fully seated in the washer, and that the lid on the bulk dispenser is firmly closed. Remove several items, rearrange load evenly in washer drum. Close door and touch the START/PAUSE button. Do not add more than one or two additional items after cycle has started to avoid tightly packing or unbalancing. Adding items is only allowed up to a certain point in the cycle. Do not add more water to the washer. Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent, following manufacturer's directions based on your load requirements. To remove suds, cancel cycle. Select Rinse & Spin. Touch the START/PAUSE button. Do not add more detergent. Make sure the Load & Go™ bulk dispenser is disabled if you are using a single dose of detergent. Washer stops during the program/cycle and a message appears on the screen The program/cycle was interrupted (for example by the door being opened). The safety system has been activated. A failure indicator will light up and/or the display will show a failure code. Make sure the door is closed. Touch the START/PAUSE button to continue with the program/cycle. Refer to error codes at the end of "Troubleshooting." Water faucets are closed. Make sure both hot and cold water faucets are open and that there are no kinks in the inlet hoses. Washer not draining/ Drain hose extends into standpipe spinning; loads are still wet further than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drain pipe or tub. Do not tape over drain opening. The drain hose is clogged, or the end of the drain hose is more than 49" (1.3 m) above the floor. Lower drain hose if the end is higher than 49" (1.3 m) above the floor. Remove any clogs from drain hose. See "Installation Requirements" in the Installation Instructions. Strainer/stocking on end of drain hose. Remove strainer/stocking from drain hose. The drain hose fits too tightly in the standpipe or is taped to the standpipe. The drain hose should be loose, yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Route Drain Hose" in the Installation Instructions. 24