Whirlpool WFW9620HW Owners Manual - Page 25

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Wash Cycle Not Performing As Expected (cont.) Washer not draining/ Using cycles with a lower spin speed. spinning; loads are still wet (cont.) Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal. See "Cycle Guide" for load size recommendation. An unbalanced load prevented the Spin cycle from activating to avoid damage to the washer. To spin wet laundry, add more laundry items of different sizes and start the Rinse & Spin program. Avoid small laundry loads consisting of a few large, absorbent items and wash different-sized items in one load. Avoid washing single items. Not using HE detergent or using too much HE detergent. Use only HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Always measure and follow manufacturer's directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. Small items may have been caught in the pump or stuck between the washer drum and the outer tub. Check the drum for any items sticking through the drum holes. Empty pockets and use garment bags when washing small items. Drain pump filter is dirty. Clean drain pump filter. See "Cleaning the Drain Pump Filter/ Draining Residual Water." Wash cycle has been canceled and door opened before water has drained. Run Drain & Spin to remove any excess water. Washer is spinning The washer is measuring the mass clothes without water of the dry load. This measurement is normal and ensures the best cycle time for your load. Door locked at end Water remaining in washer after cycle. of wash cycle Select Drain & Spin to remove any water remaining in the washer. The door will unlock at the end of the drain. Door will not unlock Error code is displayed. Failure mode will lock the door. Touch the START/PAUSE button to exit, then wait for the door to unlock. Water temperature is hotter than 104°F (40°C). Wait for the water temperature to drop. Door lock mechanism malfunction. Perform procedure in "How to Manually Open Door." Incorrect or wrong Check for proper water supply. wash temperatures Make sure hot and cold inlet hoses are not reversed. Both inlet hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valves. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Washing many loads. Your hot water tank may not have enough hot water to keep up with the number of hot or warm washes. This is normal. 25