Whirlpool WRF995FIFZ Use & Care Guide - Page 32
Troubleshooting - Connected Models
View all Whirlpool WRF995FIFZ manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 32 highlights
Troubleshooting - Connected Models First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, visit www.whirlpool.com/connect or call 1-866-333-4591. In Canada, visit www.whirlpool.ca/fr/connect. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada: Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Connection Status Refrigerator is not connected. Refrigerator is attempting to connect to home Wi-Fi router. Refrigerator is connected to home Wi-Fi router, but Whirlpool® App or Smart Grid functions does not work. Refrigerator is connected to home Wi-Fi router and the Whirlpool® App works. Control Panel Indicator Lights Wi-Fi icon is OFF. Wi-Fi icon is blinking slowly. Wi-Fi icon is ON. Wi-Fi icon is ON. First try the solutions suggested here or visit our website at www.whirlpool.com/connect. If you experience Possible Causes Solution Refrigerator is not connected to home Wi-Fi router (Wi-Fi icon is OFF). The refrigerator may be in Standby mode. The refrigerator has never been connected to the home Wi-Fi router. Touch and hold CRUSHED ICE & CUBED ICE together for 3 seconds to see the Wi-Fi icon blinking, then lights ON solid. All indicator lights are OFF when in Standby mode. See "Connectivity Setup" section. Lost connection to home Wi-Fi router. Check whether the router is ON and working with other computers or devices in the home (able to access the Internet). Weak signal strength or signal Try to place the wireless router closer to the refrigerator. It may interference between the refrigerator be necessary to install a Wi-Fi range extender. and router Wi-Fi icon does not light at all after touch and holding CRUSHED ICE & CUBED ICE. Something may be wrong with the refrigerator. Unplug or disconnect refrigerator power for 30 seconds. Return power. Repeat Wi-Fi connecting process. Verify that the refrigerator operates correctly, except for not being able to connect. Call for possible additional troubleshooting. Refrigerator is connected to home Wi-Fi router, but Whirlpool® App does not work. Connection to the Whirlpool® App may be unavailable. User account has not been properly set up or the refrigerator has not been registered in an account. Check Internet. See "Connectivity Setup" section or the Whirlpool® App directly for account setup and refrigerator registration instructions. Verify that the refrigerator is paired with your account in the app. Verify correct email address, mobile number, and notification preferences. Router is not connected to Internet. Check other devices connected to Internet through same router. No connection of refrigerator after several attempts. Wi-Fi disconnected Press and hold [Cubed Ice] and [Crushed Ice] button > 15 seconds. The Wi-Fi and House icon will turn off. Power off service breaker for 30 or so seconds, power back on, and then use alternate setup instructions available at www.whirlpool.com/connect. 32