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Xerox 3210 User Guide - Page 76

Solving other problems, Paper feeding, Printing problems

UPC - 095205754322

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SOLVING OTHER PROBLEMS The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service. Paper feeding CONDITION SUGGESTED SOLUTIONS Paper is jammed during printing. Clear the paper jam. See page 69. Paper sticks together. • Ensure there is not too much paper in the tray. The tray can hold up to 250 sheets of paper, depending on the thickness of your paper. • Make sure that you are using the correct type of paper. See page 38. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See page 69. Paper does not feed • Remove any obstructions from inside the into the machine. machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. See page 33. • If an original does not feed into the machine, the ADF rubber pad may require to be replaced. See page 66. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the manual tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. See page 33. • There may be debris inside the machine. Open the front cover and remove the debris. • If an original does not feed into the machine, the ADF rubber pad may require to be replaced. See page 66. Envelopes skew or Ensure the paper guides are against both sides of fail to feed correctly. the envelopes. Printing problems CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine does not print. The machine is not receiving power. The machine is not selected as the default printer. Check the power cord connections. Check the power switch and the power source. Select Xerox WorkCentre 3210 or WorkCentre 3220 as your default printer in your Windows. • Check the machine for the following: • The front cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. See page 70. • No paper is loaded. Load paper. See page 37. • The print cartridge is not installed. Install the print cartridge. • If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Repair the printer software. See the Software section. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. The document size is so big that the hard disk space of the computer is not enough to access the print job. Get more hard disk space and print the document again. The machine selects print materials from the wrong paper source. The paper source selection in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Thin Paper tab within the printer properties. Select the correct paper source. See the printer driver help screen. Troubleshooting_ 75

Section	Page
Contents	2
Features of your new laser product	7
Safety	10
Regulatory Information	13
Introduction	20
Printer overview	20
Front view	20
Rear view	20
Control panel overview	21
Understanding the Status LED	22
Menu overview	23
Supplied software	24
Printer driver features	24
Printer driver	24
PostScript driver (WorkCentre 3220 only)	25
Getting started	26
Setting up the hardware	26
System requirements	26
Windows	26
Macintosh	27
Linux	27
Setting up the network	27
Introduction	27
Supported operating systems	27
Locating the WorkCentre 3210 or WorkCentre 3220 IP Address	28
Accessing CentreWare Internet Services (CWIS)	28
Configuring network protocol via the machine	28
Setting Ethernet speed	28
Restoring the network configuration	28
Printing a network configuration page	28
Using SetIP program	28
Installing the software	29
Machine's basic settings	30
Altitude adjustment	30
Changing the display language	30
Setting the date and time	30
Changing the clock mode	30
Changing the default mode	31
Setting sounds	31
Entering characters using the number keypad	31
Using the save modes	32
Setting print job timeout	32
Changing the font setting	32
Loading originals and print media	33
Loading originals	33
On the scanner glass	33
In the ADF	33
Selecting print media	34
Specifications on print media	35
Media sizes supported in each mode	36
Guidelines for selecting and storing print media	36
Guidelines for special print media	36
Changing the size of the paper in the paper tray	37
Loading paper	38
Loading paper in the tray 1 or optional tray	38
Printing on special print materials	38
Adjusting the output support	39
Stacking papers firmly	39
Setting the paper size and type	39
Copying	40
Selecting the paper tray	40
Copying	40
Changing the settings for each copy	40
Darkness	40
Original Type	40
Reduced or enlarged copy	40
Changing the default copy settings	41
ID card copying	41
Using special copy features	41
Collation	41
2-up or 4-up copying	42
Poster copying	42
Clone copying	42
Adjusting background images	42
Printing on both sides of paper	43
Setting copy timeout	43
Scanning	44
Scanning basics	44
Scanning from the control panel	44
Scanning to application programs for USB connections	44
Scanning using a network connection	44
Preparing for network scanning	44
Scanning to a network client	45
Scanning to Email	45
Changing the settings for each scan job	46
Changing the default scan settings	46
Setting up Address Book	46
Registering speed email numbers	46
Configuring group email numbers	46
Using Address Book entries	46
Searching Address Book for an entry	47
Printing Address Book	47
Basic printing	48
Printing a document	48
Canceling a print job	48
Faxing	49
Sending a fax	49
Setting the fax header	49
Adjusting the document settings	49
Sending a fax automatically	50
Sending a fax manually	50
Confirming a transmission	50
Automatic redialing	50
Redialing the last number	50
Receiving a fax	50
Selecting the paper tray	50
Changing receiving modes	50
Receiving automatically in Fax mode	51
Receiving manually in Tel mode	51
Receiving manually using an extension telephone	51
Receiving automatically in Ans/Fax mode	51
Receiving faxes using DRPD mode	51
Receiving in secure receiving mode	52
Activating secure receiving mode	52
Receiving faxes in memory	52
Other ways to fax	52
Sending a fax to multiple destinations	52
Sending a delayed fax	52
Sending a priority fax	53
Forwarding faxes	53
Sending a Fax from a PC	54
Fax setup	55
Changing the fax setup options	55
Changing the default document settings	56
Printing sent fax report automatically	57
Setting up Address Book	57
Using USB flash memory	59
About USB memory	59
Plugging in a USB memory device	59
Scanning to a USB memory device	59
Scanning	59
Customizing Scan to USB	60
Printing from a USB memory device	60
To print a document from a USB memory device:	60
Backing up data	60
Backing up data	60
Restoring data	60
Managing USB memory	61
Deleting an image file	61
Formatting a USB memory device	61
Viewing the USB memory status	61
Maintenance	62
Printing reports	62
Printing a report	62
Clearing memory	63
Firmware update	63
Cleaning your machine	63
Cleaning the outside	63
Cleaning the inside	63
Cleaning the scan unit	64
Maintaining the cartridge	65
Print cartridge storage	65
Expected cartridge life	65
Redistributing toner	65
Replacing the print cartridge	66
Cleaning the drum	67
Clearing the Toner Empty message	67
Maintenance parts	67
Checking replaceables	67
Replacing the ADF rubber pad	67
Replacing the ADF feed roller	68
Replacing the transfer roller	68
Replacing the pick up roller	69
Managing your machine from the website	69
Checking the machine’s serial number	69
Troubleshooting	70
Tips for avoiding paper jams	70
Clearing document jams	70
Input Misfeed	70
Exit misfeed	71
Roller misfeed	71
Clearing paper jams	71
In the paper feed area	71
In the manual tray	72
In the print cartridge area	72
In the paper exit area	72
In the duplex unit area	72
In the optional tray	73
Understanding display messages	74
Solving other problems	76
Paper feeding	76
Printing problems	76
Printing quality problems	77
Copying problems	79
Scanning problems	80
Network Scan problems	81
Fax problems	81
Common PostScript problems (WorkCentre 3220 only)	82
Common Windows problems	82
Common Linux problems	82
Common Macintosh problems	83
Ordering supplies and accessories	84
Supplies	84
Accessories	84
How to purchase	84
Installing accessories	85
Precautions to take when installing accessories	85
Upgrading a memory module	85
Installing a memory module	85
Activating the added memory in the PS printer properties	86
Specifications	87
General specifications	87
Printer specifications	88
Scanner specifications	88
Copier specifications	89
Facsimile specifications	89
Glossary	90
Index	94
Software section	96
Software section Contents	97
Installing Printer Software in Windows	100
Installing Printer Software	100
Installing Software for Local Printing	100
Installing Software for Network Printing	102
Reinstalling Printer Software	105
Removing Printer Software	106
Using SetIP	107
Installing SetIP	107
Using SetIP	108
Basic Printing	109
Printing a Document	109
Printing to a file (PRN)	110
Printer Settings	110
Layout Tab	111
Paper Tab	111
Graphics Tab	112
Extras Tab	113
About Tab	114
Printer Tab	114
Using a Favorite Setting	114
Using Help	114
Advanced Printing	115
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	115
Printing Posters	116
Printing Booklets	116
Printing on Both Sides of Paper	117
Printing a Reduced or Enlarged Document	117
Fitting Your Document to a Selected Paper Size	117
Using Watermarks	118
Using an Existing Watermark	118
Creating a Watermark	118
Editing a Watermark	118
Deleting a Watermark	118
Using Overlays	119
What is an Overlay?	119
Creating a New Page Overlay	119
Using a Page Overlay	119
Deleting a Page Overlay	119
Using Windows PostScript Driver (WorkCentre 3220)	120
Printer Settings	120
Advanced	120
Using Help	120
Sharing the Printer Locally	121
Setting Up a Host Computer	121
Setting Up a Client Computer	121
Scanning	122
Scanning Process with TWAIN- enabled Software	122
Scanning Using the WIA Driver	122
Windows XP	122
Windows Vista	122
Using Utility Applications	123
Using Printer Settings Utility	123
Using Onscreen Help	123
Opening the Troubleshooting Guide	123
Changing the Status Monitor Program Settings	123
Using Your Printer in Linux	124
Getting Started	124
Installing the Unified Linux Driver	124
Installing the Unified Linux Driver	124
Uninstalling the Unified Linux Driver	125
Using the Unified Driver Configurator	126
Opening the Unified Driver Configurator	126
Printers Configuration	126
Scanners Configuration	127
Ports Configuration	127
Configuring Printer Properties	128
Printing a Document	128
Printing from Applications	128
Printing Files	129
Scanning a Document	129
Using the Image Manager	130
Using Your Printer with a Macintosh	132
Installing Software	132
Installing printer software	132
Uninstalling printer software	132
Setting Up the Printer	133
For a Network-connected	133
For a USB-connected	134
Installable Options	134
Printing	135
Printing a Document	135
Changing Printer Settings	135
Printing Multiple Pages on One Sheet of Paper	137
Duplex Printing	137
Scanning	138
Scanning with USB	138